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FAQs - Phishing and email fraud

• What is phishing?

  Phishing is fraudulent activity where websites or emails are re-created with the intention of obtaining your personal information. These look legitimate but are in fact counterfeit.

• What should I look out for?

  Look out for emails/sites that contain:

  • Informal or unprofessional wording that doesn’t fit the expected style of a legitimate company.

  • Familiar tone with bad spelling and grammar.

  • 'There is a secure message waiting for you' - these types work by focusing on giving you a message which leads to you providing personal information as a reaction.

  • 'Dear Valued Customer' - phishing emails don’t contain your name or surname as they are usually sent out in bulk.

• How can I protect myself?

  Never respond to suspicious emails, click on links in such emails or enter personal information on a website before checking you are still on a page linked to a secure, authentic URL.

• What should I do if I suspect a fraudulent site or email?

  If you suspect a fraudulent email or website, do not respond or enter any information. If this is a Volkswagen site/email, please contact Customer care on 0800711811.

• Lottery/Competition scams

  There is currently fraudulent activity involving an online lottery being sent around. Volkswagen is not involved in a lottery or any other competition informing you of winning money to be claimed online. If you receive an email to say you have won, do not respond. Volkswagen UK will not email you requesting financial or personal details. If you are ever unsure of the authenticity of a website or email, please contact our customer care on 0800 711 811 and we will be happy to help.

• Job Offer Email Scam warning

  We've become aware of an email scam involving counterfeit offers of employment from Volkswagen UK.

  If you receive an offer of employment claiming to be from Volkswagen, or another Brand from the Volkswagen Group UK Ltd and haven't been directly applying to and in contact with either our UK Head Office, or one of our dealerships, please DO NOT RESPOND. Volkswagen UK and Volkswagen Group UK Ltd will never request payment for administering a job offer – if you have received a request for payment this is certainly a scam.