Help Problems with the Website

If you are having trouble accessing any part of our website there could be three main areas which are causing you problems. The below information has been prepared to assist you in checking your computer is configured in a way that will allow you to access the Volkswagen UK website:

Browser

The website has been optimised for the following browsers:

Windows
  • Microsoft Internet Explorer 9 and 10
  • Mozilla Firefox 21 or above
  • Chrome 31 or above
Mac
  • Apple Safari 6 or above
  • Mozilla Firefox 21 or above
  • Chrome 31 or above

You may experience problems in other browsers.

Cookies

If you have tried to use the 'Book a Test Drive', 'Order a Brochure' or 'My Volkswagen' sections and had difficulties it may have been because you have disabled Cookies in your browser settings.

A Cookie lets us temporarily store the information you enter into the forms so that it all gets sent and nothing gets lost. This information is only stored whilst you are filling in the form and is then securely sent once everything has been completed.

You'll find instructions for turning on Cookies in the most common browsers below:

Microsoft Internet Explorer 9
  1. Click on the Tools icon (a cog) – located in upper right hand corner
  2. Choose 'Internet Options' from the list
  3. Select the 'Privacy' tab
  4. Click the 'Default' button or slide the bar down to 'Medium'
  5. Click 'OK'
  6. Refresh the page
Mozilla Firefox 22 and 21
  1. Go to the 'Tools' menu at the top of the browser
  2. Choose 'Options' from the list
  3. Select the 'Privacy' tab
  4. Under History select ‘Use custom settings for history’
  5. Make sure 'Accept cookies from sites' is checked under the 'Cookies' section
  6. Click on 'Exceptions' and make sure vw.co.uk or volkswagen.co.uk are not in the list
  7. If they are select them and select 'Allow' and press 'Close'
  8. Click 'OK'
  9. Refresh the page
Apple Safari 6
  1. Go to the 'Edit' menu at the top of the browser
  2. Choose 'Preferences' from the list
  3. Select the 'Security' tab
  4. Under the 'Accept cookies' section make sure 'Only from sites I visit' is chosen
  5. Click the 'X' to close the window
  6. Refresh the page
Chrome
  1. Click on the spanner icon in the top right of the browser
  2. Choose 'Options' from the list
  3. Select the 'Under the hood' tab
  4. Under the 'Cookie Settings' section make sure 'Allow all cookies' is chosen
  5. Click the 'Close' button
  6. Refresh the page

If you are still experiencing problems with the website after checking everything is set up correctly please contact us by emailing webmaster@volkswagen.co.uk.