In the UK fleet market there is a huge - to the point of being bewildering - choice of ways to run a fleet. Some organisations do literally everything in-house, while others outsource almost every aspect of the fleet operation to external contractors or service providers. None of these approaches is intrinsically right or wrong: everything depends on how the organisation itself wants to organise its affairs.
Although only a small percentage of fleet managers are directly involved in deciding which method to adopt, it is of course vital that they have a fair level of understanding of the underlying principles. This section of the Volkswagen Guide to good Fleet Management will support this.