New cars

What is the current lead time/delivery time for a Volkswagen?

For a bespoke new car that is ordered directly from the factory, lead times will vary depending on which model and specification you choose, and where your car is being built. Your Retailer has the most up-to-date information on lead times and we encourage you to discuss this with them if a short lead time is important to you.   You can sometimes speed up your order by changing the specification of your car When ordering your car certain choices can speed up or slow down the process. Due to huge demand worldwide, DSG gearboxes, certain sat nav systems and engines and some components for BlueMotion and R models are in short supply, meaning the waiting times for these vehicles will be longer than for standard cars. If there's a particular option you want, ask your Retailer if this will have an impact on your delivery time - at least that way you have all the facts before you make the decision.  You don't always have to wait for it to be built in the factory No, in many cases it's possible you could buy a car which is already built and maybe in the UK.  If a short lead time is important to you, can you be flexible on colour, engine or specification choice? Could you even try a model you weren't thinking of? Talk to your Retailer about finding the car that meets all your needs.

Owners

I need an owners manual / handbook /service schedule. Where can I get one from?

For vehicles manufactured from 2011 onwards please click here.  For vehicle manufactured prior to this please contact your local Volkswagen retailer who will be able to advise you of prices and order lead times. Please note that replacement service books will be stamped “Duplicate” and will not have any previous service information or stamps in them.

New cars

I want to track my Volkswagen order through production.

Have a look at the vehicle tracker on our website. Use the unique reference number given to you by your Volkswagen retailer at the time of your order and you'll be able to track what stage of build your vehicle is at. There's lots of information about our build process and answers to the questions we are asked most frequently. If you haven't received your unique reference number, or if you have any questions not covered on the vehicle tracker please contact your Volkswagen retailer.

Owners

How do I change the battery on my Volkswagen key fob?

Volkswagen recommend that the battery is replaced at a Volkswagen Retailer as it's possible that the key fob may need to be synchronised after the battery has been replaced.

Owners

Can you tell me the engine code for my Volkswagen?

The engine number can be found on the left hand side of the vehicle's V5 certificate.

New cars

Where can I download a model brochure?

You can find brochures for all our full range of models, as well as older model brochures here.

About us

What UK port do you use?

For logistical and volume reasons we use three UK ports - Tyne in the north, Sheerness in the south and Grimsby in the middle.

Owners

How do I reset my radio?

For security purposes radio codes can only be obtained through your local Volkswagen retailer. Positive proof of identification and of ownership of the vehicle may be required.

New cars

I've ordered a new vehicle, can I keep track of it online?

Have a look at the new vehicle tracker on our website. Use the unique reference number given to you by your Volkswagen retailer at the time of your order and you'll be able to track what stage of build your vehicle is at. There's lots of information about our build process and answers to the questions we are asked most frequently. If you haven't received your unique reference number, or if you have any questions not covered on the vehicle tracker please contact your Volkswagen retailer.

Owners

What is a Chassis/Vehicle Identification Number (VIN) number?

In order for us to produce documentation for your imported vehicle we will need the unique 17 character alphanumeric Vehicle Identification Number (VIN)/Chassis number. This will be located on the vehicle itself or on the logbook- if you cannot locate this please refer to the owner’s manual or contact your local dealer. If your vehicle is a 1982 model or earlier then it is likely to have a shorter VIN (e.g. a sequence of 10 numbers or less). Unfortunately we do not hold any records for these vehicles, to obtain any information or documentation please contact the Wolfsburg Museum: 0049 5361 8486 171 (English Speaking) extern.wolfgang.doerk@volkswagen.de OR extern.roswitha.hendel@volksagen.de

Owners

Why doesn't my car come with floor mats?

Floor mats can be ordered as an option when ordering your vehicle or can purchased from your local Volkswagen retailer accesories range, or factory fitted ordered as an option when ordering your vehicle.

Owners

How can I obtain a user manual for my Volkswagen?

You can purchase a user manual from your nearest Volkswagen retailer. 

Owners

I want to import/export a vehicle. What do I need to do?

What you need to know about Importing and Exporting your Volkswagen.  If you are importing or exporting your Volkswagen there are a number of documents you may need and organisations you may have to inform. This will depend on the age of the vehicle and where you are importing and exporting to and from. The information on our importing/exporting FAQ's page should help you decide what you need. Importing a right or left hand drive vehicle over 10-years old from an EU or non-EU countryRegardless of the origin of your vehicle, if its over 10-years old it can be registered through the DVLA with a dating letter and a current MOT. A dating letter will state the date of the vehicles manufacture.To request a dating letter for your vehicle, please email your full chassis and postal address to type.approval@vwg.co.uk. You will be contacted via email when your documents are available and being posted to you.If your vehicle is a 1982 model or earlier then it is likely to have a shorter VIN (e.g. a sequence of 10 numbers of less). Unfortunately we do not hold any record for these vehicles, to obtain any information or documentation please contact the Wolfsburg Museum: 0049 5361 84 84 171 (English speaking) history@volkswagen.de- for Date of Manufacture Letters Or www.volkswagen-automuseum.defor Certificates  Data Sheets.   Importing a vehicle under 10-years old from an EU countryIf you are importing a vehicle under 10-years old from another EU country, youll need a European Certificate of Conformity (COC) for the DVLA. The COC is an official document issued to all vehicles built to be sold and registered within the EU. The certificate confirms the vehicle has been tested and meets EU Type Approval standards. Certificates are only available in German language (that of the manufacturer) and are not available in any other language. This official document is recognised by all relevent authorities.To order your certificate, please visit our FactoryLogisticswebsite. There is an administration fee of 50 which is payable at point of ordering.   Importing a vehicle under 10-years old from a non-EU countryIf you are importing a vehicle from a non-EU country you will need to contact the Driver Vehicle Standards Agency (DVSA) who will be able to provide you with an Individual Vehicle Approval (IVA) inspection.A certificate of Conformity (COC) is not available for vehicles manufactured for countries outside the EU. Alternatively you will need to obtain a Statement of Compliance from the exporting country authorities.Importing a left hand drive vehicle under 10-years old from an EU countryTo import a left hand drive vehicle you must make sure the following modifications have been made to comply with UK road regulations:Headlights permanently adjusted/replaced to suit UK trafficRear fog lights operate as a pair or only on the right hand sideSpeedometer graduated in miles per hour (MPH)Your vehicle has two exterior rear-view mirrorsYou will need to present a Certificate of Conformity (COC) and evidence that any necessary modifications have been made, for example receipts and/or invoices, to the VehicleCertification Agency(VCA). You will then have to register the vehicle through the DVLA. Exporting to an EU countryTo export your vehicle to a country within the EU you will need to provide a Certificate of Conformity (COC). To order your certificate, please visit our Factory Logistics website. There is an administration fee of 50 which is payable at point of ordering.The certificate is not available for passenger vehicles pre 1997. In this instance contact the vehicle authorities of the country of import for more information on their local importation rules and regulations.Exporting to a country outside the EUFor all exports to non-EU countries you should contact the vehicle authorities of the country you are importing in to for more information on their local importation rules and regulations. If you need documentation, such as a Statement of Compliance, then please email type.approval@vwg.co.uk with your request stating your full chassis number. You will be contacted via email when your documents are available and being posted to you. Chassis/Vehicle Identification Number (VIN)To produce the correct documents for your vehicle youll need to supply its unique 17 character VIN/Chassis number. You can find this on your vehicle or in its logbook. If you have difficulty finding this number refer to the owners manual for your vehicle, or contact your local Retailer. Low emission zone areaYou may need to supply an official low emissions zone letter to confirm the EU Emissions standard of your vehicle. To request this document, please email your full chassis and postal address to type.approval@vwg.co.uk. You will be contacted via email when your documents are available and being posted to you. Amend an error on a V5 registration documentIf you need to amend an error on your V5 registration document please contact Volkswagen Customer Serviceson 0800 0833 920.UK model equivalentTo find the UK model equivalent of your vehicle please contact Volkswagen Customer Services on 0800 0833 920.

Owners

Will you buy my car?

Volkswagen UK do not directly purchase vehicles from our customers.  If you wish to sell your car please speak to your local Volkswagen retailer.

Technology

My CD player says MP3 compatible but I can't find the AUX in socket for my MP3 player.

An MP3 compatible CD player means that it can play CDs recorded from MP3 tracks, but it does not have the Multi Device Interface needed to play an MP3 player directly through the radio.

Owners

What is a Certificate of Conformity (COC)?

This is an official document issued for all vehicles built to be sold and registered within the European Union. It confirms the vehicle has been tested and meets EU Type Approval Standards. The Certificate of Conformity is unique to each vehicle and contains various technical specifications of the vehicle at the time of manufacture. All Certificates of Conformity are supplied in German as standard and cannot be produced in any other language. This does not affect its validity and it will be recognised by all European Community countries for vehicle registration purposes.

New cars

Will I lose the deposit on a new car if I cancel the order?

Please contact the retailer you ordered the car from to discuss this.