Volkswagen help
How far can i drive on the emergency spare wheel?
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Owners
What should my tyre pressure be?
You can find information on the recommended tyre pressure for your vehicle on the inside of the fuel filler cap.
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Owners
Where can I find the paint code for my vehicle?
The paint code is printed on the vehicle data sticker, which is usually on the inside cover of the vehicle service book. There is also a data sticker located on the boot floor under the carpet/boot liner. If you are unable to find the data sticker or the paint code contact your local Volkswagen Retailer or Volkswagen Customer Services with the vehicle details and they will help.
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New cars
What is the current lead time/delivery time for a Volkswagen?
For a bespoke new car that is ordered directly from the factory, lead times will vary depending on which model and specification you choose, and where your car is being built. Your Retailer has the most up-to-date information on lead times and we encourage you to discuss this with them if a short lead time is important to you. You can sometimes speed up your order by changing the specification of your car When ordering your car certain choices can speed up or slow down the process. Due to huge demand worldwide, DSG gearboxes, certain sat nav systems and engines and some components for BlueMotion and R models are in short supply, meaning the waiting times for these vehicles will be longer than for standard cars. If there's a particular option you want, ask your Retailer if this will have an impact on your delivery time - at least that way you have all the facts before you make the decision. You don't always have to wait for it to be built in the factory No, in many cases it's possible you could buy a car which is already built and maybe in the UK. If a short lead time is important to you, can you be flexible on colour, engine or specification choice? Could you even try a model you weren't thinking of? Talk to your Retailer about finding the car that meets all your needs.
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About us
What's the best way for us to keep in touch?
Data protection laws are set to change on 25 May. This means we just need the okay from you if you're an existing customer to continue sharing news and our exciting updates in the future. Click the link below to enter your preferences. https://stay.volkswagen.co.uk/
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Owners
VW Diesel Emissions | How to check if you're affected
We have developed a simple ‘self-service’ website, so you can see if your vehicle has been affected by the NOx emissions issue. All you need to do is enter the VIN (Vehicle Identification Number) or Vehicle Registration of your car. We also have a comprehensive list of Frequently Asked Questions, which is being continuously updated.
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Owners
How can I get a replacement locking wheel nut for my alloy wheels?
Please contact your local retailer to discuss your requirements.
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Owners
How can I tell when my vehicle needs a service?
If your vehicle is on a Flexible servicing regime, the service light on the vehicle instrument panel will illuminate when your vehicle is ready to be serviced. For a Flexible service regime, this is likely to be around 18,600 miles/ For a Fixed service regine, this is around a year of 10,000 miles. whichever comes first.
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Owners
I need new centre caps for my alloy wheels.
Please contact your local retailer to discuss your requirements.
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Owners
Where can I get genuine/official Volkswagen alloys for my car?
Your Volkswagen retailer offers a wide range of alloy wheels within the genuine accessories range.
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Owners
I’ve scratched my paint, what do I do?
Your local retailer can help with small paint scratches. Make sure you’ve got your paint code on your vehicle data sticker or on the inside of the service book and contact your retailer. There’s also an additional sticker located on the boot floor under the carpet/boot liner. If you are unable to find the data sticker or the paint code contact your local Volkswagen retailer or Volkswagen Customer Services with the vehicle details and they will help.
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Owners
What oil should I use in my Volkswagen?
Volkswagen recommends the use of Castrol engine oil. For exact specifications please refer to the owner's handbook
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Owners
How do I extend my Warranty?
All Volkswagen passenger cars come with a three-year/60,000 miles warranty, which protects your car against the failure of most technical and electrical components due to manufacturing defects. This comprises a two-year manufacturer’s warranty with unlimited mileage plus a further one-year/60,000 miles (whichever is soonest) Retailer Warranty. Should the mileage exceed 60,000 miles within the first two years, the manufacturer’s two-year warranty will still be valid. Exclusions and terms and conditions apply. Unfortunately, from 05 June 2018 the four and five year factory extended warranty options will no longer available to purchase. For pricing and further details of Volkswagen Warranties and Service Plans, please consult your authorised Volkswagen retailer or repairer.
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Technology
What does it mean if car has 4 Motion?
Volkswagen's 4 Motion definitely offers an advantage delivering drive to the road, although it's a mistake to think that 4 Motion means you don't need winter tyres. When they're fitted, winter tyres increase the 4 Motion advantage significantly and will make sure you get the best results out of your 4 Motion system. 4-Motion is four wheel drive.
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Owners
How much does a new owner's manual cost?
Hard copy owner's manuals vary in price depending on the retailer but you can download one online for free. Download an owner's manual
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New cars
How many people can sit in the rear of a Beetle?
The rear of the Beetle seats two people and is not suitable for any more than this.
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Owners
Can I fit 3 child car seats in the back of my car?
Child seats should only be placed on the outer rear seats of your Volkswagen and there is isofix preparation in place for this should your child seats be isofix compatible. Volkswagen do not recommend putting more than two child seats in the back of your vehicle.
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Owners
How do I use a space saver spare wheel?
Have a look at our "How to…" guide on using a space saver wheel here.
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Owners
What is a plenum chamber and do I need to do anything with it?
The plenum chamber is part of the heating and ventilation system, which equalises pressure for even air distribution. Please ensure air intakes are clear of leaves and debris. Refer to the Owners' Handbook for details.
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New cars
How do I configure a car?
To configure a car, first find the model you are looking for and click 'Configure' in the navigation. You will then be led through engine, wheels, paint, interior and extras options.
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Owners
Can I upgrade my finance option?
Please contact Volkswagen Finance who will be able to advise you.
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