Technology

How do I set up Radio Station logos on my infotainment system?

A wealth of original broadcaster logos, which you can install on your radio or navigation system (composition media, Discovermedia, Discover Pro), can be downloaded from our how to guides section

Technology

How much does it cost to update my sat-nav?

From model year 2016*, and until the vehicle is 3 years old navigation updates are free of charge.  To update your vehicles sat-nav you will need to download the latest software via a PC.  Full details can be found here.  Alternatively this can be done through a Volkswagen retailer however a cost will be incurred.   For used cars, please contact your local retailer.  *Except Touareg (which has RNS850 Navigation system) – map updates incur a charge – contact your local retailer to find out more. Cars built after 1st June 2015 apart from Jetta, Beetle, Beetle Cab and Polo where navigation updates are free from cars built from 4th July 2015.    

Owners

What is the towing capacity of my Volkswagen?

Specific vehicle weights can be found on the left hand side of the vehicle's V5 certaificate, or for generic information check our models section.A number of Volkswagen models have won awards for their towing capability but you must choose a car and caravan combination which is right for you.The Caravan Club website has ample useful information about towing. The “Getting Started” and “Choosing & Buying” sections are particularly relevant.Please ensure that you pick a vehicle which is suitable for towing your caravan as failure to do so may be dangerous.

Owners

How do I change the battery on my Volkswagen key fob?

Volkswagen recommend that the battery is replaced at a Volkswagen Retailer as it's possible that the key fob may need to be synchronised after the battery has been replaced.

Owners

How to check if your Diesel Volkswagen is affected by emissions issue?

We have developed a simple ‘self-service’ website, so you can see if your vehicle has been affected by the NOx emissions issue. All you need to do is enter the VIN (Vehicle Identification Number) or Vehicle Registration of your car. We also have a comprehensive list of Frequently Asked Questions, which is being continuously updated.

Owners

How can I get a replacement locking wheel nut for my alloy wheels?

Please contact your local retailer to discuss your requirements.

New cars

Is MirrorLink available on Volkswagen vehicles?

MirrorLink is a part of App Connect and now available on our vehicles, further information is available on our website at http://www.volkswagen.co.uk/technology/car-net/app-connect To find out if your phone is compatible with MirrorLink search here: www.mirrorlink.com/phones

Owners

Does my car have any recalls / workshop / safety actions on it?

You can find out if your vehicle is subject to a safety recall by contacting your local Volkswagen retailer who will be able to advise you of any outstanding recalls or safety actions on your vehicle.  If a vehicle is affected by a recall, Volkswagen UK will contact vehicle owners to advise of this.

Fleet

How do I purchase a car under the Motability Scheme?

Vehicles on the Motability scheme are leased with Motability. All information on current Motability schemes and offers which Volkswagen offers are available through your local Volkswagen Retailer.Alternatively visit the Motability Section. Here you will find a range of information including current offers, eligibility, and model and pricing information. For more detailed model and pricing information please visit the Motability website or view our latest Motability price guide.

Owners

My car has daytime running lights as standard - how can I turn them off?

DRL lights are special lamps which automatically switch on when the engine is started and it is not possible to turn off daytime running lights. As of 7 February 2011, EU Directive 2008/89/EC means that all new models of passenger cars and small delivery vans must be equipped with Daytime Runnng Lights (DRL). Trucks and buses followed suit in August 2012.

Owners

I need new centre caps for my alloy wheels.

Please contact your local retailer to discuss your requirements.

Fleet

How do I find more information on Motability?

All information on current Motability schemes and offers which Volkswagen offers are available through your local Volkswagen Retailer. Alternatively visit the Motability Section. Here you will find a range of information including current offers, eligibility, and model and pricing information. For more detailed model and pricing information please visit the Motability website.

Owners

Where can I get genuine/official Volkswagen alloys for my car?

Your Volkswagen retailer offers a wide range of alloy wheels within the genuine accessories range.

Fleet

How can I contact Fleet?

You can contact the Fleet Business Centre team on 0800 0093 397 or visit the fleet section

Fleet

How can I contact Volkswagen Small Business Leasing?

You can call us on 0800 333 666, 8:30am to 7pm Monday to Friday. If you need to contact us outside these hours, you can either leave us a message or complete a contact request form on our website. We'll get back to you shortly.

Owners

How can I tell when my vehicle needs a service?

If your vehicle is on a Flexible servicing regime, the service light on the vehicle instrument panel will illuminate when your vehicle is ready to be serviced. For a Flexible service regime, this is likely to be around 18,600  miles/ For a Fixed service regine, this is around a year of 10,000 miles. whichever comes first.

Technology

I make lots of short journeys, how will this affect my DPF?

The particles are trapped on the walls of the DPF, stored and continually disposed of. We call this process 'regeneration'. The DPF system needs the car to be driven at a constant road speed so the regeneration process can be completed successfully. Lots of short journeys, and trips that involve stop/start traffic, may cause the regeneration cycle to be unsuccessful. A single, longer journey may be all that is required for regeneration to be successfully completed. If your typical driving profile involves short trips in heavy traffic, you may wish to reconsider your choice of car, and may prefer to choose either an electric or hybrid model or one with a small petrol engine instead.