Owners

My radio is locked, where can I find the code?

For security purposes radio codes can only be obtained through your local Volkswagen Retailer. Positive proof of identification and of ownership may be required. Click here to find your nearest Retailer

Owners

How can I find out the service history of my car?

If you don't have the vehicle service schedule, your local Volkswagen retailer will be able to advise you of the vehicle's history within the Volkswagen network.  Unfortunately we are not able to advise on any work carried out on vehicles outside of the Volkswagen network.

Owners

I need an owners manual / handbook /service schedule. Where can I get one from?

For vehicles manufactured from 2011 onwards please click here.  For vehicle manufactured prior to this please contact your local Volkswagen retailer who will be able to advise you of prices and order lead times. Please note that replacement service books will be stamped “Duplicate” and will not have any previous service information or stamps in them.

Owners

Can you fit DAB radio retrospectively?

A full range of aftermarket accessories, including radios, can be found here or contact your local retailer who will be happy to help.

Owners

I've lost my vehicle handbook/service schedule. How can I get a new one?

Please contact your local Volkswagen Retailer who will be able to advise you of prices and order lead times. Please note that replacement service books will be stamped 'Duplicate' and will not have any previous service information or stamps in them.

Owners

How do I reset my radio?

For security purposes radio codes can only be obtained through your local Volkswagen retailer. Positive proof of identification and of ownership of the vehicle may be required.

Owners

How much would it cost to fit an aftermarket option to my Volkswagen?

Your local Volkswagen retailer will be able to advise you of the cost of any Volkswagen approved accessory along with any associated fitment costs. 

About us

How can I find my nearest Volkswagen retailer?

You can find your nearest retailer by clicking here.

Owners

Do all new Volkswagens come with a first aid kit and warning triangle?

Not all of our vehicles come with a warning triangle and first aid kit - for example in our low emission vehicles, every gram counts towards reducing the weight of the car so that it is road tax exempt.  If your chosen vehicle doesn't come with the accessories you need, have a look at our great value safety kit here, or talk to your local retailer about your specific requirements.

About us

Can I take a payment break from my finance option?

Volkswagen Finance understands and appreciate how financial circumstances can change quickly and will do their utmost to help you decide on the best course of action whenever possible. In the first instance please contact them to discuss your options with you on 0870 010 2022 Option 1, then Option 2, Option 2. Alternatively there is an option for partial payments - please go to the Volkswagen Finance website for full details.

Owners

Why doesn't my car come with floor mats?

Floor mats can be ordered as an option when ordering your vehicle or can purchased from your local Volkswagen retailer accesories range, or factory fitted ordered as an option when ordering your vehicle.

Owners

How can I obtain a user manual for my Volkswagen?

You can purchase a user manual from your nearest Volkswagen retailer. 

Owners

How can I find out about the service history of a used car?

Your local retailer may be able to help if the vehicle has been serviced within the Volkswagen Network.  Unfortunately we are unable to provide any information on any servicing or repairs carried out outside the Volkswagen Network.

Owners

I want to import/export a vehicle. What do I need to do?

What you need to know about Importing and Exporting your Volkswagen.  If you are importing or exporting your Volkswagen there are a number of documents you may need and organisations you may have to inform. This will depend on the age of the vehicle and where you are importing and exporting to and from. The information on our importing/exporting FAQ's page should help you decide what you need. Importing a right or left hand drive vehicle over 10-years old from an EU or non-EU countryRegardless of the origin of your vehicle, if its over 10-years old it can be registered through the DVLA with a dating letter and a current MOT. A dating letter will state the date of the vehicles manufacture.To request a dating letter for your vehicle, please email your full chassis and postal address to type.approval@vwg.co.uk. You will be contacted via email when your documents are available and being posted to you.If your vehicle is a 1982 model or earlier then it is likely to have a shorter VIN (e.g. a sequence of 10 numbers of less). Unfortunately we do not hold any record for these vehicles, to obtain any information or documentation please contact the Wolfsburg Museum: 0049 5361 84 84 171 (English speaking) history@volkswagen.de- for Date of Manufacture Letters Or www.volkswagen-automuseum.defor Certificates  Data Sheets.   Importing a vehicle under 10-years old from an EU countryIf you are importing a vehicle under 10-years old from another EU country, youll need a European Certificate of Conformity (COC) for the DVLA. The COC is an official document issued to all vehicles built to be sold and registered within the EU. The certificate confirms the vehicle has been tested and meets EU Type Approval standards. Certificates are only available in German language (that of the manufacturer) and are not available in any other language. This official document is recognised by all relevent authorities.To order your certificate, please visit our FactoryLogisticswebsite. There is an administration fee of 50 which is payable at point of ordering.   Importing a vehicle under 10-years old from a non-EU countryIf you are importing a vehicle from a non-EU country you will need to contact the Driver Vehicle Standards Agency (DVSA) who will be able to provide you with an Individual Vehicle Approval (IVA) inspection.A certificate of Conformity (COC) is not available for vehicles manufactured for countries outside the EU. Alternatively you will need to obtain a Statement of Compliance from the exporting country authorities.Importing a left hand drive vehicle under 10-years old from an EU countryTo import a left hand drive vehicle you must make sure the following modifications have been made to comply with UK road regulations:Headlights permanently adjusted/replaced to suit UK trafficRear fog lights operate as a pair or only on the right hand sideSpeedometer graduated in miles per hour (MPH)Your vehicle has two exterior rear-view mirrorsYou will need to present a Certificate of Conformity (COC) and evidence that any necessary modifications have been made, for example receipts and/or invoices, to the VehicleCertification Agency(VCA). You will then have to register the vehicle through the DVLA. Exporting to an EU countryTo export your vehicle to a country within the EU you will need to provide a Certificate of Conformity (COC). To order your certificate, please visit our Factory Logistics website. There is an administration fee of 50 which is payable at point of ordering.The certificate is not available for passenger vehicles pre 1997. In this instance contact the vehicle authorities of the country of import for more information on their local importation rules and regulations.Exporting to a country outside the EUFor all exports to non-EU countries you should contact the vehicle authorities of the country you are importing in to for more information on their local importation rules and regulations. If you need documentation, such as a Statement of Compliance, then please email type.approval@vwg.co.uk with your request stating your full chassis number. You will be contacted via email when your documents are available and being posted to you. Chassis/Vehicle Identification Number (VIN)To produce the correct documents for your vehicle youll need to supply its unique 17 character VIN/Chassis number. You can find this on your vehicle or in its logbook. If you have difficulty finding this number refer to the owners manual for your vehicle, or contact your local Retailer. Low emission zone areaYou may need to supply an official low emissions zone letter to confirm the EU Emissions standard of your vehicle. To request this document, please email your full chassis and postal address to type.approval@vwg.co.uk. You will be contacted via email when your documents are available and being posted to you. Amend an error on a V5 registration documentIf you need to amend an error on your V5 registration document please contact Volkswagen Customer Serviceson 0800 0833 920.UK model equivalentTo find the UK model equivalent of your vehicle please contact Volkswagen Customer Services on 0800 0833 920.

Owners

How do I re-programme my key fob?

Please speak to your local Volkswagen retailer who will be able to advise you.

Owners

Will you buy my car?

Volkswagen UK do not directly purchase vehicles from our customers.  If you wish to sell your car please speak to your local Volkswagen retailer.

Owners

How do I connect my iPhone / Samsung / smart phone?

Each smart device pairs differently, your local retailer will be able to help if you are having problems.