Volkswagen help
Does my car have any recalls / workshop / safety actions on it?
Close matches
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Owners
How often should I change my cambelt?
We recommend a cambelt change interval at 4 years for cars registered before September 2009, 5 years thereafter. Customers who reach the recommended mileage limited on their vehicles cambelts before 4 or 5 years maybe advised to change their cambelt sooner.
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About us
I need a spare key for my Volkswagen, how can I get one?
For security purposes keys can only be obtained through your local Volkswagen retailer. Positive proof of identification and of ownership may be required. Please note that as this is a secure part, delivery timescales are around 28 days.
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Owners
I need an owners manual / handbook /service schedule. Where can I get one from?
For vehicles manufactured from 2011 onwards please click here. For vehicle manufactured prior to this please contact your local Volkswagen retailer who will be able to advise you of prices and order lead times. Please note that replacement service books will be stamped “Duplicate” and will not have any previous service information or stamps in them. As of May 2017 our vehicles no longer have service books.
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Owners
How can I find out the service history of my car?
If you don't have the vehicle service schedule, your local Volkswagen retailer will be able to advise you of the vehicle's history within the Volkswagen network. Unfortunately we are not able to advise on any work carried out on vehicles outside of the Volkswagen network.
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Owners
How do I switch airbags off?
If the vehicle is equipped with front passenger airbag deactivation the switch will normally be located within the passenger glove box. If your vehicle is not equipped with front passenger airbag deactivation, please contact your local Volkswagen Retailer who will advise if retro fitting is possible.
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Owners
How much would it cost to fit an aftermarket option to my Volkswagen?
Your local Volkswagen retailer will be able to advise you of the cost of any Volkswagen approved accessory along with any associated fitment costs.
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Owners
Why doesn't my car come with floor mats?
Floor mats can be ordered as an option when ordering your vehicle or can purchased from your local Volkswagen retailer accesories range, or factory fitted ordered as an option when ordering your vehicle.
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Owners
How do I reset my radio?
For security purposes radio codes can only be obtained through your local Volkswagen retailer. Positive proof of identification and of ownership of the vehicle may be required.
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Owners
I've lost my vehicle handbook/service schedule. How can I get a new one?
Please contact your local Volkswagen Retailer who will be able to advise you of prices and order lead times. Please note that replacement service books will be stamped 'Duplicate' and will not have any previous service information or stamps in them. As of May 2017 our vehicles no longer have service books.
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About us
How can I find my nearest Volkswagen retailer?
You can find your nearest retailer by clicking here.
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Owners
Do all new Volkswagens come with a first aid kit and warning triangle?
Not all of our vehicles come with a warning triangle and first aid kit - for example in our low emission vehicles, every gram counts towards reducing the weight of the car so that it is road tax exempt. If your chosen vehicle doesn't come with the accessories you need, have a look at our great value safety kit here, or talk to your local retailer about your specific requirements.
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Owners
Will you buy my car?
Volkswagen UK do not directly purchase vehicles from our customers. If you wish to sell your car please speak to your local Volkswagen retailer.
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Owners
How do I get a new key?
You can get a new key through your Volkswagen retailer. For security, only the registered owner of the car can get a new key. You will be asked to provide proof of ID and ownership of the vehicle. Find your local Volkswagen retailer.
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Owners
I’ve scratched my paint, what do I do?
Your local retailer can help with small paint scratches. Make sure you’ve got your paint code on your vehicle data sticker or on the inside of the service book and contact your retailer. There’s also an additional sticker located on the boot floor under the carpet/boot liner. If you are unable to find the data sticker or the paint code contact your local Volkswagen retailer or Volkswagen Customer Services with the vehicle details and they will help.
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New cars
Can I buy a car in left hand drive?
Volkswagen offer a left hand drive option for most vehicles within our range. Please contact your local retailer to discuss your specific requirements.
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Owners
Can I purchase paint protection?
All our cars undergo a process that begins with raw steel coated in an electrically charged bath - with more primer than typical 'dip' applications. It also includes environmentally friendly, hot wax body cavity flooding, PVC undercoating and top colour coats - plus clear coats for additional protection. If you wish to purchase additional paint protection, Volkswagen recommend Autoglym Lifeshine, the industry-leading paint protection system. Please speak to your local Volkswagen retailer to discuss your requirements.
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Owners
How do I re-programme my key fob?
Please speak to your local Volkswagen retailer who will be able to advise you.
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Owners
How can I check if my car has a service plan?
Please contact your local Volkswagen retailer who will be able to advise you.
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About us
Can I take a payment break from my finance option?
Volkswagen Finance understands and appreciate how financial circumstances can change quickly and will do their utmost to help you decide on the best course of action whenever possible. In the first instance please contact them to discuss your options with you on 0870 010 2022 Option 1, then Option 2, Option 2. Alternatively there is an option for partial payments - please go to the Volkswagen Finance website for full details.
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Owners
How can I obtain a user manual for my Volkswagen?
You can purchase a user manual from your nearest Volkswagen retailer.
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