Owners

How do I switch airbags off?

If the vehicle is equipped with front passenger airbag deactivation the switch will normally be located within the passenger glove box. If your vehicle is not equipped with front passenger airbag deactivation, please contact your local Volkswagen Retailer who will advise if retro fitting is possible.

About us

How do I contact Volkswagen Finance?

If you are an exisiting customer, please call 0870 010 2022 (opening hours: 9am-7pm Monday to Friday and 9am-5pm Saturday). Alternatively, please click here

Owners

How much would it cost to fit an aftermarket option to my Volkswagen?

Your local Volkswagen retailer will be able to advise you of the cost of any Volkswagen approved accessory along with any associated fitment costs. 

Owners

Can I get the service history printed or emailed?

We can send this to you via your preferred contact method, whether that’s by letter or email. Click here to sign in to your account to tell us your preference on how to contact you.

Owners

How can I tell when my vehicle needs a service?

If your vehicle is on a Flexible servicing regime, the service light on the vehicle instrument panel will illuminate when your vehicle is ready to be serviced. For a Flexible service regime, this is likely to be around 18,600  miles/ For a Fixed service regine, this is around a year of 10,000 miles. whichever comes first.

Owners

Does my car have any recalls / workshop / safety actions on it?

You can find out if your vehicle is subject to a safety recall by contacting your local Volkswagen retailer who will be able to advise you of any outstanding recalls or safety actions on your vehicle.  If a vehicle is affected by a recall, Volkswagen UK will contact vehicle owners to advise of this.

Owners

I've lost my vehicle handbook/service schedule. How can I get a new one?

Please contact your local Volkswagen Retailer who will be able to advise you of prices and order lead times. Please note that replacement service books will be stamped 'Duplicate' and will not have any previous service information or stamps in them. As of May 2017 our vehicles no longer have service books.

About us

How can I find my nearest Volkswagen retailer?

You can find your nearest retailer by clicking here.

Owners

I’ve scratched my paint, what do I do?

Your local retailer can help with small paint scratches. Make sure you’ve got your paint code on your vehicle data sticker or on the inside of the service book and contact your retailer. There’s also an additional sticker located on the boot floor under the carpet/boot liner. If you are unable to find the data sticker or the paint code contact your local Volkswagen retailer or Volkswagen Customer Services with the vehicle details and they will help.

Owners

Will you buy my car?

Volkswagen UK do not directly purchase vehicles from our customers.  If you wish to sell your car please speak to your local Volkswagen retailer.

Technology

Will the car tell me when the Diesel Particulate Filter (DPF) needs replacing?

There is no replacement interval for Diesel Particulate Filters but generally after 90,000 (fitted on models up to 2009) to 120,000 miles (from 2010 models onward) there is a service check to ascertain their serviceability. If it needs replacement then it counts as a service item.

Owners

Do all new Volkswagens come with a first aid kit and warning triangle?

Not all of our vehicles come with a warning triangle and first aid kit - for example in our low emission vehicles, every gram counts towards reducing the weight of the car so that it is road tax exempt.  If your chosen vehicle doesn't come with the accessories you need, have a look at our great value safety kit here, or talk to your local retailer about your specific requirements.

Owners

How do I re-programme my key fob?

Please speak to your local Volkswagen retailer who will be able to advise you.

Owners

How do I extend my Warranty?

All Volkswagen passenger cars come with a three-year/60,000 miles warranty, which protects your car against the failure of most technical and electrical components due to manufacturing defects. This comprises a two-year manufacturer’s warranty with unlimited mileage plus a further one-year/60,000 miles (whichever is soonest) Retailer Warranty. Should the mileage exceed 60,000 miles within the first two years, the manufacturer’s two-year warranty will still be valid. Exclusions and terms and conditions apply. Unfortunately, from 05 June 2018 the four and five year factory extended warranty options will no longer available to purchase. For pricing and further details of Volkswagen Warranties and Service Plans, please consult your authorised Volkswagen retailer or repairer.

Owners

What is included in a service plan?

The Service Plan includes service items specified within our recommended service schedule for a particular vehicle. Any work outside of this schedule, including any wear and tear items such as cambelts, brake pads and brake discs, is not included. For full terms and conditions please visit your local Volkswagen retailer. You can find out full details of our servicing options here.

New cars

Can I buy a car in left hand drive?

Volkswagen offer a left hand drive option for most vehicles within our range.  Please contact your local retailer to discuss your specific requirements.

New cars

What are fixed-price service plans?

Volkswagen fixed-price service plans are a straightforward and practical way to care for your car. Paying up front for your servicing means no more worrying about unforeseen bills. This means your car will be serviced by Volkswagen trained technicians using specialist Volkswagen tools, technology and Volkswagen original parts. It will also have a 2-year warranty on all parts and labour and receive that all-important stamp in your service book. To find out more click here to view our current offers.