Volkswagen help
What should my tyre pressure be?
Close matches
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Owners
How often should I change my cambelt?
We recommend a cambelt change interval at 4 years for cars registered before September 2009, 5 years thereafter. Customers who reach the recommended mileage limited on their vehicles cambelts before 4 or 5 years maybe advised to change their cambelt sooner.
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Owners
Where can I find the paint code for my vehicle?
The paint code is printed on the vehicle data sticker, which is usually on the inside cover of the vehicle service book. There is also a data sticker located on the boot floor under the carpet/boot liner. If you are unable to find the data sticker or the paint code contact your local Volkswagen Retailer or Volkswagen Customer Services with the vehicle details and they will help.
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Owners
How many litres of fuel does my Volkswagen hold?
Fuel capacity differs for each model. Please refer to your owners manual or check your model details here.
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Owners
What fuel should I put in my car?
PetrolVolkswagen recommends using fuel with a low sulphur content or sulphur-free fuel for petrol engines in order to achieve reduced fuel consumption. For most vehicles standard unleaded is fine (95RON) but for GTI and 'R we recommend super unleaded (98RON). DieselVolkswagen Group approves the use of diesel fuel containing up to 5% Biodiesel in all of its diesel vehicles. Filling station forecourts supply diesel (to the standard EN590), which can contain up to 5% Biodiesel with 95% Fossil fuel. The use of this fuel requires no modifications to the vehicle or changes to the vehicles' maintenance schedule. For full details on the use of Biodiesel within Volkswagen Cars please download the Biodiesel Statement here.
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Owners
How can I get a replacement locking wheel nut for my alloy wheels?
Please contact your local retailer to discuss your requirements.
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About us
Who is Head of Customer Services and how do I contact them?
If you wish to contact Volkswagen Customer Services please click here.
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Owners
I need new centre caps for my alloy wheels.
Please contact your local retailer to discuss your requirements.
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Technology
Is the Up! available in automatic?
Volkswagen Up! comes in a range of engines and transmissions including Petrol, Diesel, Manual and Auto ASG. To explore the Up! engines click here, or to find out more about ASG click here.
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Owners
Where can I get genuine/official Volkswagen alloys for my car?
Your Volkswagen retailer offers a wide range of alloy wheels within the genuine accessories range.
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Technology
What is eco mode?
Have a look at our different driving modes here.
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Owners
What oil should I use in my Volkswagen?
Volkswagen recommends the use of Castrol engine oil. For exact specifications please refer to the owner's handbook
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Technology
What does it mean if car has 4 Motion?
Volkswagen's 4 Motion definitely offers an advantage delivering drive to the road, although it's a mistake to think that 4 Motion means you don't need winter tyres. When they're fitted, winter tyres increase the 4 Motion advantage significantly and will make sure you get the best results out of your 4 Motion system. 4-Motion is four wheel drive.
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New cars
Can I buy a car in left hand drive?
Volkswagen offer a left hand drive option for most vehicles within our range. Please contact your local retailer to discuss your specific requirements.
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Technology
Does the RNS radio have voice control?
Our new RNS radio navigation system is even easier to use with voice control. Have a look here to find out more about it.
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Technology
Is the Polo available in automatic?
Polo comes in a range of engines and transmissions including Petrol, Diesel, Manual and Auto DSG.
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Owners
How do I use a space saver spare wheel?
Have a look at our "How to…" guide on using a space saver wheel here.
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Owners
How far can i drive on the emergency spare wheel?
Refer to the yellow sticker on your space saver wheel, if your wheel does not have this do not exceed 30mph for up to 30 miles.
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Technology
What is ADC? How does ADC worK?
ADC stands for Automatic Distance Control. Automatic distance control helps to avoid accidents by always keeping your car at a safe distance from the one in front, making driving much easier in stop-start traffic. ADC is available on many of the new Golf models. To view a video on how this works please click here.
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New cars
How do I configure a car?
To configure a car, first find the model you are looking for and click 'Configure' in the navigation. You will then be led through engine, wheels, paint, interior and extras options.
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Owners
What is a plenum chamber and do I need to do anything with it?
The plenum chamber is part of the heating and ventilation system, which equalises pressure for even air distribution. Please ensure air intakes are clear of leaves and debris. Refer to the Owners' Handbook for details.
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