Volkswagen help
What should my tyre pressure be?
Close matches
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Owners
How often should I change my cambelt?
We recommend a cambely change interval at 4 years for cars registered before September 2009, 5 years thereafter. Customers who reach the recommended mileage limited on their vehicles cambelts before 4 or 5 years maybe advised to change their cambelt sooner.
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Owners
Where can I find the paint code for my vehicle?
The paint code is printed on the vehicle data sticker, which is usually on the inside cover of the vehicle service book. There is also a data sticker located on the boot floor under the carpet/boot liner. If you are unable to find the data sticker or the paint code contact your local Volkswagen Retailer or Volkswagen Customer Services with the vehicle details and they will help.
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Owners
How many litres of fuel does my Volkswagen hold?
Fuel capacity differs for each model. Please refer to your owners manual or check your model details here.
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Owners
What fuel should I put in my car?
PetrolVolkswagen recommends using fuel with a low sulphur content or sulphur-free fuel for petrol engines in order to achieve reduced fuel consumption. For most vehicles standard unleaded is fine (95RON) but for GTI and 'R we recommend super unleaded (98RON). DieselVolkswagen Group approves the use of diesel fuel containing up to 5% Biodiesel in all of its diesel vehicles. Filling station forecourts supply diesel (to the standard EN590), which can contain up to 5% Biodiesel with 95% Fossil fuel. The use of this fuel requires no modifications to the vehicle or changes to the vehicles' maintenance schedule. For full details on the use of Biodiesel within Volkswagen Cars please download the Biodiesel Statement here.
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Owners
How can I get a replacement locking wheel nut for my alloy wheels?
Please contact your local retailer to discuss your requirements.
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Owners
How to check if your Diesel Volkswagen is affected by emissions issue?
We have developed a simple ‘self-service’ website, so you can see if your vehicle has been affected by the NOx emissions issue. All you need to do is enter the VIN (Vehicle Identification Number) or Vehicle Registration of your car. We also have a comprehensive list of Frequently Asked Questions, which is being continuously updated.
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Owners
I need new centre caps for my alloy wheels.
Please contact your local retailer to discuss your requirements.
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Technology
What is eco mode?
Have a look at our different driving modes here.
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Technology
I make lots of short journeys, how will this affect my DPF?
The particles are trapped on the walls of the DPF, stored and continually disposed of. We call this process 'regeneration'. The DPF system needs the car to be driven at a constant road speed so the regeneration process can be completed successfully. Lots of short journeys, and trips that involve stop/start traffic, may cause the regeneration cycle to be unsuccessful. A single, longer journey may be all that is required for regeneration to be successfully completed. If your typical driving profile involves short trips in heavy traffic, you may wish to reconsider your choice of car, and may prefer to choose either an electric or hybrid model or one with a small petrol engine instead.
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Technology
Does the RNS radio have voice control?
Our new RNS radio navigation system is even easier to use with voice control. Have a look here to find out more about it.
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Owners
Where can I get genuine/official Volkswagen alloys for my car?
Your Volkswagen retailer offers a wide range of alloy wheels within the genuine accessories range.
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Owners
What oil should I use in my Volkswagen?
Volkswagen recommends the use of Castrol engine oil. For exact specifications please refer to the owner's handbook
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Technology
What does it mean if car has 4 Motion?
Volkswagen's 4 Motion definitely offers an advantage delivering drive to the road, although it's a mistake to think that 4 Motion means you don't need winter tyres. When they're fitted, winter tyres increase the 4 Motion advantage significantly and will make sure you get the best results out of your 4 Motion system. 4-Motion is four wheel drive.
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Owners
How do I use a space saver spare wheel?
Have a look at our "How to…" guide on using a space saver wheel here.
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New cars
Can I buy a car in left hand drive?
Volkswagen offer a left hand drive option for most vehicles within our range. Please contact your local retailer to discuss your specific requirements.
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Fleet
How can I get information on purchasing a vehicle through Motability?
Please visit our Motability section which provides all the information you need.
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About us
Who is Head of Customer Services and how do I contact them?
If you wish to contact Volkswagen Customer Services please click here.
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Owners
Can I add remote central locking to my car after it's built?
Our remote central locking is fitted during the car's build, and Volkswagen don't approve a retrofit option.
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Owners
What is a plenum chamber and do I need to do anything with it?
The plenum chamber is part of the heating and ventilation system, which equalises pressure for even air distribution. Please ensure air intakes are clear of leaves and debris. Refer to the Owners' Handbook for details.
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Technology
Is the Polo available in automatic?
Polo comes in a range of engines and transmissions including Petrol, Diesel, Manual and Auto DSG.
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