Benefits Best possible advice and practical help

Best possible advice and practical help

It's nice to know Volkswagen Roadside Assistance is always there to offer the best possible help and practical advice when you need it. After all, we've stood the test of time.

Volkswagen Roadside Assistance provides the following:

1. Roadside assistance
In the event of a breakdown, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle.

2. Home assistance
In the event of a breakdown at home, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle.

3. Vehicle recovery
In the event that the vehicle cannot be repaired at the roadside or at home, Volkswagen Roadside Assistance will arrange for the vehicle to be taken to the most appropriate authorised Volkswagen retailer or Repairer for repair.

4. Accident recovery
If the vehicle has been immobilised due to a road traffic accident, Volkswagen Roadside Assistance may in our absolute discretion arrange for the vehicle to be taken to an authorised body shop or the most appropriate authorised Volkswagen retailer or Repairer.

5. Onward travel
In the event of recovery following breakdown, where your vehicle cannot be repaired within a reasonable time, Volkswagen Roadside Assistance may in our absolute discretion organise and cover the costs of one of the following:

  • Car hire*
    In the event of mechanical or electrical breakdown only, Volkswagen Roadside Assistance may arrange and pay for a replacement vehicle up to a maximum of two days. This excludes road traffic accidents.
  • Hotel accommodation
    Overnight accommodation for the driver and up to seven passengers. (This does not include the cost of meals and drinks).
  • Alternative travel
    Volkswagen Roadside Assistance may arrange alternative transport for the driver and up to seven passengers to the driver's destination, e.g. by taxi or train.

6. Secure storage
In the event that the immobilised vehicle needs overnight storage following a breakdown, we may in our absolute discretion arrange for such storage.

7. Message service
Volkswagen Roadside Assistance will pass on any urgent messages to friends, family and business colleagues following a breakdown, and in our absolute discretion, following an accident.

8. Caravan/trailer assistance
Volkswagen Roadside Assistance will arrange for any caravan or trailer that is being towed by the recovered vehicle to be transported to a place of safety. Size/weight restrictions apply.

9. European assistance
Volkswagen Roadside Assistance will also provide roadside assistance, recovery and, in our absolute discretion, repatriation, replacement vehicle and accommodation whilst you are travelling outside the UK within Europe. Find out more details in our European Assistance section.Find out more details in our European Assistance section.

Volkswagen Roadside Assistance can also provide you with the following additional services:

Accident Management
If the vehicle is immobilised as a result of a road traffic accident, Volkswagen Roadside Assistance may in our absolute discretion, provide an Accident Assistance Helpline to guide the driver through the legalities of liability and insurance notification, following the accident.

Legal helpline
Volkswagen Roadside Assistance may in our absolute discretion provide general advice on any UK personal legal motoring matter, although this is not a substitute for taking independent specialist legal advice where necessary.

To take advantage of either of the above services, please call 0800 777 192.

Terms and Conditions apply.

*Please note: If car hire is made available, the driver must be able to satisfy the requirements of the vehicle hiring company, which may include age restrictions. They will wish to see a valid driving license and may also ask for a refundable deposit to cover fuel charges, insurance costs and any extra days hire.

Find out more about service checks