Motor Industry Code of Practice

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Motor Industry Code of Practice for New Cars

The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding:

  • New car warranties
  • Availability of replacement parts
  • Advertising
  • Complaint handling

As a subscriber to this Code, Volkswagen is fully committed to ensuring we operate to the highest standards of service, offering peace of mind for our customers.

Motor Industry Code of Practice for Service and Repair

The Motor Show Service and Repairs image

Our approved retailers and repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

How to contact The Motor Ombudsman

If you are unhappy with our service we abide by both the Motor Industry Service and Repair Code of Practice and the Motor Industry New Car Code of Practice, which can be found on The Motor Ombudsman website.

The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

For further information you can visit The Motor Ombudsman website or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.

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Technical Glossary

Puzzled by a technical term? For a definition, browse the technical glossary on our international website.

Technical Glossary