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1 November 2016
Lancaster Volkswagen One of the Best for Customer Satisfaction
Not only is Lancaster Volkswagen ranked as one of the top performers in the country on sales, but their recent One Business CSS Improvement workshops have seen our aftersales colleagues raise their scores putting us into the top 20 in the country. Here's the notification from the Head of Sales at Volkswagen UK:
Once again I'm delighted to drop you a quick note and congratulate you and your team on continuing to maintain such an excellent performance on Customer Satisfaction for new car sales. As we close the September scores, your score of 11.69 puts you in a small group of outstanding performers within our network - a huge well done!
Your team continue to stand out as one of our leaders on CS, so I'd like to thank you and your team again for your great work! Please pass on my congratulations on the brilliant scores to the rest of the team at Lancaster Volkswagen. With a little over 2 months to go I hope you and the team can keep up the fantastic work and sign off 2016 on a high!
Thank you and good luck with the remainder of the year!"
Ian Plummer, Head of Sales Operations - Volkswagen UK