Volkswagen World

FAQs

New Car

  • Where can I find information about Volkswagen's special offers on new cars?

    Special offer information can be found in the Buying guide when you view a new Volkswagen model.

  • Where can I find information about Volkswagen's current finance offers?

    You can visit our Buying Guide for up-to-date information on the latest finance deals.

  • Where can I find information on Volkswagen's future models and concept cars?

    Visit Volkswagen World where you will find a section dedicated to concept cars and all future models .

  • Where can I find information on Volkswagen Finance?

    Visit the Buying Guide section where you will find a finance package to suit you. Alternatively, you can contact our finance department directly on 0870 900 6040 or speak to your local Volkswagen Retailer.

  • Where can I find information on CO2 emissions?

    CO2 information can be found on the website under the vehicle of choice by selecting engines.

  • Where can I find Insurance group ratings?

    Insurance group rating information can be found on the website under within the Which model section.

  • What is Euro NCAP?

    Euro NCAP provides motoring consumers with a realistic and independent assessment of the safety performance of some of the most popular cars sold in Europe. By law, all new car models must pass certain safety tests before they are sold. But legislation provides a minimum statutory standard of safety for new cars; it is the aim of Euro NCAP to encourage manufacturers to exceed these minimum requirements. To find up-to-date ratings please visit the official Euro NCAP website by clicking here.

  • What has happened to the Volkswagen Lupo?

    Volkswagen has stopped production of the Lupo and has launched the Fox in 2006. Click here to search for an Approved Used Lupo through our used car search facility.

  • What has happened to the Bora?

    Volkswagen has stopped production of the Bora and has launched the Jetta in 2006. Click here to search for an Approved Used Bora through our used car search facility.

  • What has happened to the Golf GTI Edition 30?

    The Golf GTI Edition 30 has been replaced by another sports inspired Golf derivative, The Golf GTI Pirelli. This features the same 2.0 230PS engine as the Edition 30, as well as other exciting features such as unique ‘tyre tread’ upholstery. Full details of specification can be found in the downloadable pricelist.

  • Where can I find information about the Touareg R50?

    There are a limited number of Touareg R50’s available in the UK for more information please contact you local Volkswagen Retailer .

  • What countries are the Volkswagen Cars manufactured in?

    Belgium - Golf

    Germany – Golf, Golf Plus, Passat, Passat Estate, Touran, Tiguan, Phaeton

    Mexico – Jetta, New Beetle, New Beetle Cabriolet

    Brazil – Fox

    Portugal – Eos & Sharan

    Spain – Polo

    Slovak Republic – Polo & Touareg

Servicing

  • Where can I get information on importing a Volkswagen from Europe?

    The European Hot line telephone number is 0049 1805 898900.

  • What roadside assistance do I have on my imported Volkswagen?

    Personal imports originating from Western Europe will generally be covered by a service called "Mobility Guarantee" from the country which supplied the car. Mobility Guarantee is limited in terms of the cover and duration it provides (12 months) and details can be found in the vehicle information wallet. Generally this service covers failure due to mechanical or electrical failure of the vehicle and does not provide help for such things as punctures, accident recovery, out of, or wrong fuel or lost keys. We therefore strongly recommend that you purchase our comprehensive Volkswagen assistance cover. For more information, please contact 0500 275 577.

  • Where can I find information on Volkswagen's range of aftercare services?

    Visit our Owners section where you will find helpful information about aftercare and services. Alternatively, your local retailer should be able to help you with most ownership queries.

  • Where can I find information on genuine Volkswagen accessories?

    Please visit the Owners section where you will find information about purchasing Volkswagen accessories.

  • Where can I find information on genuine Volkswagen parts?

    We’ve provided a section about volkswagen genuine parts within our Owners section.

  • Where can I find I information on Volkswagen's LongLife Service Regime?

    This LongLife regime has been made possible due to the development of new Volkswagen engines with the latest technically advanced LongLife oil. For further information please click here.

  • What is Express Fit?

    Express Fit is a while-you-wait Volkswagen service specifically for jobs that take less than an hour. For further information please click here.

Owners

  • What roadside assistance do I have when travelling abroad in Europe?

    Volkswagen roadside assistance provides comprehensive cover within the United Kingdom however, we are aware that our customers often wish to travel to Europe. In response to this we have developed two European assistance schemes. These provide you with a choice of not only covering your Volkswagen for roadside assistance but also the option to purchase Travel Insurance for yourself and any passengers. For more information please contact 0500 275 577.

  • How do I purchase additional insurance cover for travelling in Europe?

    Insurance packages can be purchased through your local Retailer or for more information on Volkswagen Insurance Services you can call the VIS Information line 0845 600 8006.

  • I am travelling abroad with my vehicle, how can I change the beam of my lights?

    Please contact your local retailer for more information.

  • My radio is locked, where can I find the code?

    For security purposes radio codes can only be obtained through your local Volkswagen Retailer. Positive proof of identification and of ownership of the vehicle may be required.

  • How do I obtain a certificate of Conformity?

    In order to gain a certificate of Conformity, you need to download and complete the following form and return to the Volkswagen Group Vehicle Compliance Department.

    Download the application for a certificate of conformity.

  • Can New Volkswagen Cars run on Biodiesel fuel?

    Volkswagen Group does approve the use of diesel fuel containing up to 5% Biodiesel in all of their diesel vehicles. Filling station forecourts supply diesel (to the standard EN590), which can contain up to 5% Biodiesel with 95% Fossil fuel. The use of this fuel requires no modifications to the vehicle or changes to the vehicles’ maintenance schedule.

  • How can I purchase Volkswagen Roadside Assistance?

    To purchase Volkswagen Roadside assistance please call 0800 015 1665

Contact

  • What is the Volkswagen information line?

    Telephone: 0800 333 666

  • How do I contact Volkswagen Customer Care?

    Telephone: 0800 711 811

  • How can I contact Volkswagen by email?

    If you have a technical enquiry about the website please email webmaster@volkswagen.co.uk. We are sorry but we are unable to answer further enquiries by email so please contact us by telephone or post.

    If your enquiry is regarding a Volkswagen Lottery prize notification please click here for more information on this scam or see the relavent FAQ in the Company section below.

Motability

  • Am I eligible for the Motability scheme?

    To be eligible for a car under the Motability scheme, you must be in receipt of the following: - A Higher Rate Component of the Disability Allowance (DLA) or - A War Pensioners Mobility Supplement (WPMS)

  • How do I purchase a car under the Motability Scheme?

    There are two ways in which you can obtain a vehicle on the Motability Scheme, Contract Hire or Hire Purchase

  • How do I find more information on Motability?

    All information on current Motability schemes and offers which Volkswagen offers are available through your local Volkswagen Retailer.

    Alternatively visit the Motability Section. Here you will find a range of information including current offers, eligibility, and model and pricing information. For more detailed model and pricing information please visit the Motability website.

Company

  • Where can I register my interest in becoming a Volkswagen Sales Outlet or Volkswagen Delivery Outlet?

    Franchised Volkswagen Dealers can register their interest in the Volkswagen Franchise Information section.

  • Where can I register my interest in becoming a Volkswagen Authorised Repairer?

    Independent garages can register their interest in becoming a Volkswagen Authorised Repairer by clicking here section.

  • Where can I buy Volkswagen Merchandise?

    Genuine Volkswagen Merchandise is available to purchase at your local Volkswagen Retailer. For information about Genuine Volkswagen merchandise click here.

  • Where can I find information on Volkswagen Racing?

    Please visit the Volkswagen Racing website by clicking here.

  • How do I apply for a parts or service Advanced Apprenticeship with Volkswagen?

    For more infomation please visit our Advanced Apprenticeship Programme website.

  • I have received a Volkswagen Lottery prize notification, is this legitimate?

    Volkswagen UK is aware that e-mails are informing recipients that they have won a brand new Volkswagen. We would like to make it clear that these e-mails have no connection to Volkswagen UK and extensive enquiries have established that this is an online scam. Volkswagen UK therefore recommends that if you receive such an e-mail you do not attempt to call the telephone number detailed in the e-mail. For more information click here.

  • Where can I find out information about Volkswagen Vans?

    Information on Volkswagen Commercial Vehicles can be found on their website.

Marketing

  • What is the music used within the new Tiguan television commercial?

    The music used is called 'Feathers' by Andrew Weatherall.

  • What is the music on the Golf advert “Enjoy the Everyday”?

    The music for this advert was composed entirely of sounds recorded during the filming of the ad. Paul Hartnoll from Orbital composed the track.

  • What is the music used in the new Polo Television advert?

    The music is called I’m a Man’ by the Spencer Davis Group.

  • How can I stop receiving mailings from Volkswagen?

    In order stop receiving mailings from Volkswagen, please send your request in writing to:

    Volkswagen Marketing

    Yeomans Drive

    Blakelands

    Milton Keynes

    MK14 5AN

  • How can I apply for Sponsorship from Volkswagen?

    All requests for sponsorship must be sent to Volkswagen in writing to:

    Volkswagen Marketing

    Yeomans Drive

    Blakelands

    Milton Keynes

    MK14 5AN