Volkswagen World

FAQs

New Car

  • What has happened to the Golf GTI Pirelli, GTI Edition 30 and R32?

    The Golf GTI Edition 30 was a special edition launched in 2006 to celebrate the 30th anniversary of the Golf GTI. This model was replaced by the Golf GTI Pirelli in April 2008.

    The Golf GTI, GTI Pirelli and R32 Mark V are no longer available for factory ordering. The new Golf GTI Mark VI is now available to order from Volkswagen Retailers, please see the new Golf GTI section in New cars for further information.

  • Where can I find information about Volkswagen's special offers on new cars?

    Special offer information can be found in the Buying guide when you view a new Volkswagen model.

  • Where can I find information about Volkswagen's current finance offers?

    You can visit our Buying Guide for up-to-date information on the latest finance deals.

  • Where can I find information on Volkswagen's future models and concept cars?

    Visit Volkswagen World where you will find a section dedicated to concept cars and all future models .

  • Where can I find information on Volkswagen Finance?

    Visit the Buying Guide section where you will find a finance package to suit you. Alternatively, you can contact our finance department directly on 0870 900 6040 or speak to your local Volkswagen Retailer.

  • Where can I find information on CO2 emissions?

    CO2 information can be found on the website under the vehicle of choice by selecting engines.

  • Where can I find Insurance group ratings?

    Insurance group rating information can be found on the website under within the Which model section.

  • What is Euro NCAP?

    Euro NCAP provides motoring consumers with a realistic and independent assessment of the safety performance of some of the most popular cars sold in Europe. By law, all new car models must pass certain safety tests before they are sold. But legislation provides a minimum statutory standard of safety for new cars; it is the aim of Euro NCAP to encourage manufacturers to exceed these minimum requirements. To find up-to-date ratings please visit the official Euro NCAP website by clicking here.

  • What has happened to the Volkswagen Lupo?

    Volkswagen has stopped production of the Lupo and has launched the Fox in 2006. Click here to search for an Approved Used Lupo through our used car search facility.

  • What has happened to the Bora?

    Volkswagen has stopped production of the Bora and has launched the Jetta in 2006. Click here to search for an Approved Used Bora through our used car search facility.

  • Where can I find information about the Touareg R50?

    There are a limited number of Touareg R50's available in the UK for more information please contact you local Volkswagen Retailer .

  • What countries are the Volkswagen Cars manufactured in?

    Belgium - Golf

    Germany - Golf, Golf Plus, Passat, Passat Estate, Touran, Tiguan, Phaeton

    Mexico - Jetta, New Beetle, New Beetle Cabriolet

    Brazil - Fox

    Spain - Polo

    South Africa - Polo

    Slovak Republic - Touareg

  • Where can I find information about the Passat R36?

    The Passat R36 is now on sale, for more information please visit the Passat area of our website. Click here for more information.

  • What is BlueMotion?

    BlueMotion is a range of cars we have designed to have a smaller impact on the environment by being more economical and producing less CO2. Click here for more information.

  • How do I keep up to date with the latest Volkswagen News?

    You can keep up to date with all of the latest Volkswagen news by subscribing to our news feeds; in order to do this you will require a news reader.

    There is a range of different news readers available, some examples of free to use readers you could use are below:

    Online
    Google Reader http://www.google.com/reader
    Bloglines http://www.bloglines.com/
    NewsGator http://www.newsgator.com/ngs/default.aspx

    Windows
    Newz Crawler http://www.newzcrawler.com
    FeedDemon ttp://www.newsgator.com/Individuals/FeedDemon/Default.aspx

    Mac OSX
    Newsfire http://www.newsfirerss.com/
    NetNewsWire http://www.newsgator.com/Individuals/NetNewsWire/

Servicing

  • Where can I get information on importing a Volkswagen from Europe?

    The European Hot line telephone number is 0049 1805 898900.

  • What roadside assistance do I have on my imported Volkswagen?

    Personal imports originating from Western Europe will generally be covered by a service called "Mobility Guarantee" from the country which supplied the car. Mobility Guarantee is limited in terms of the cover and duration it provides (12 months) and details can be found in the vehicle information wallet. Generally this service covers failure due to mechanical or electrical failure of the vehicle and does not provide help for such things as punctures, accident recovery, out of, or wrong fuel or lost keys. We therefore strongly recommend that you purchase our comprehensive Volkswagen assistance cover. For more information, please contact 0500 275 577.

  • Where can I find information on Volkswagen's range of aftercare services?

    Visit our Owners section where you will find helpful information about aftercare and services. Alternatively, your local retailer should be able to help you with most ownership queries.

  • Where can I find information on genuine Volkswagen accessories?

    Please visit the Owners section where you will find information about purchasing Volkswagen accessories.

  • Where can I find information on genuine Volkswagen parts?

    We've provided a section about volkswagen genuine parts within our Owners section.

  • Where can I find I information on Volkswagen's LongLife Service Regime?

    This LongLife regime has been made possible due to the development of new Volkswagen engines with the latest technically advanced LongLife oil. For further information please click here.

  • What is Express Fit?

    Express Fit is a while-you-wait Volkswagen service specifically for jobs that take less than an hour. For further information please click here.

Owners

  • What is a Recall Safety Campaign / Workshop Action?

    A Recall is announced because a manufacturer has concerns about any potential 'safety related' defect, due to a feature of design or construction that could pose a risk to the driver, occupants or other road users.

    Workshop Campaigns are not safety-related. As technology improves, there may be instances where a manufacturer has developed new components or improvements that will help to enhance the overall performance of your vehicle. The enhancements are applied to your car when you take it to a Volkswagen retailer, normally during routine servicing and repairs. We will not usually write to customers advising them of workshop actions.

    If you have any concerns regarding Safety Recalls on your vehicle, please do not hesitate to contact your local Volkswagen Retailer.

  • How will I know if my vehicle is affected by a Safety Recall?

    Volkswagen will issue a letter to the registered owner after requesting owner names and addresses from the DVLA requesting that repair work required is completed at your earliest convenience. Please do not worry, contact your local Volkswagen Retailer to book an appointment and they will carry the work out for you free of charge.

    Volkswagen follow the SMMT code of practice for issuing re-calls and we will always work closely with the Vehicle and Operators Service Agency (VOSA) http://www.dft.gov.uk/vosa/ who are the government agency working for the Department of Transport, responsible for improving the roadworthiness standards of vehicles in the UK.

    If you have any concerns regarding Safety Recalls on your vehicle, please do not hesitate to contact your local Volkswagen Retailer.

  • What roadside assistance do I have when travelling abroad in Europe?

    Volkswagen roadside assistance provides comprehensive cover within the United Kingdom however, we are aware that our customers often wish to travel to Europe. In response to this we have developed two European assistance schemes. These provide you with a choice of not only covering your Volkswagen for roadside assistance but also the option to purchase Travel Insurance for yourself and any passengers. For more information please contact 0500 275 577.

  • How do I purchase additional insurance cover for travelling in Europe?

    Insurance packages can be purchased through your local Retailer or for more information on Volkswagen Insurance Services you can call the VIS Information line 0845 600 8006.

  • I am travelling abroad with my vehicle, how can I change the beam of my lights?

    Please contact your local retailer for more information.

  • My radio is locked, where can I find the code?

    For security purposes radio codes can only be obtained through your local Volkswagen Retailer. Positive proof of identification and of ownership of the vehicle may be required.

  • How do I obtain a certificate of Conformity?

    In order to gain a certificate of Conformity, you need to download and complete the following form and return to the Volkswagen Group Vehicle Compliance Department.

    Download the application for a certificate of conformity.

  • Can New Volkswagen Cars run on Biodiesel fuel?

    Volkswagen Group does approve the use of diesel fuel containing up to 5% Biodiesel in all of their diesel vehicles. Filling station forecourts supply diesel (to the standard EN590), which can contain up to 5% Biodiesel with 95% Fossil fuel. The use of this fuel requires no modifications to the vehicle or changes to the vehicles' maintenance schedule. For full details on the use of Biodiesel within Volkswagen Cars please download the Biodiesel Statement.

  • How can I purchase Volkswagen Roadside Assistance?

    To purchase Volkswagen Roadside assistance please call 0800 015 1665

Contact

  • What is the Volkswagen information line?

    Telephone: 0800 333 666

  • How do I contact Volkswagen Customer Care?

    Telephone: 0800 0833 914

  • How can I contact Volkswagen by email?

    If you have a technical enquiry about the website please email webmaster@volkswagen.co.uk. We are sorry but we are unable to answer further enquiries by email so please contact us by telephone or post.

    If your enquiry is regarding a Volkswagen Lottery prize notification please click here for more information on this scam or see the relavent FAQ in the Company section below.

Motability

  • Am I eligible for the Motability scheme?

    To be eligible for a car under the Motability scheme, you must be in receipt of the following: - A Higher Rate Component of the Disability Allowance (DLA) or - A War Pensioners Mobility Supplement (WPMS)

  • How do I purchase a car under the Motability Scheme?

    There are two ways in which you can obtain a vehicle on the Motability Scheme, Contract Hire or Hire Purchase

  • How do I find more information on Motability?

    All information on current Motability schemes and offers which Volkswagen offers are available through your local Volkswagen Retailer.

    Alternatively visit the Motability Section. Here you will find a range of information including current offers, eligibility, and model and pricing information. For more detailed model and pricing information please visit the Motability website.

Company

  • How do I keep up to date with the latest Volkswagen News?

    You can keep up to date with all of the latest Volkswagen news by subscribing to our news feeds; in order to do this you will require a news reader.

    There is a range of different news readers available, some examples of free to use readers you could use are below:

    Online
    Google Reader http://www.google.com/reader
    Bloglines http://www.bloglines.com/
    NewsGator http://www.newsgator.com/ngs/default.aspx

    Windows
    Newz Crawler http://www.newzcrawler.com
    FeedDemon ttp://www.newsgator.com/Individuals/FeedDemon/Default.aspx

    Mac OSX
    Newsfire http://www.newsfirerss.com/
    NetNewsWire http://www.newsgator.com/Individuals/NetNewsWire/

  • Where can I register my interest in becoming a Volkswagen Sales Outlet or Volkswagen Delivery Outlet?

    Franchised Volkswagen Dealers can register their interest in the Volkswagen Franchise Information section.

  • Where can I register my interest in becoming a Volkswagen Authorised Repairer?

    Independent garages can register their interest in becoming a Volkswagen Authorised Repairer by clicking here section.

  • Where can I buy Volkswagen Merchandise?

    Genuine Volkswagen Merchandise is available to purchase at your local Volkswagen Retailer. For information about Genuine Volkswagen merchandise click here.

  • Where can I find information on Volkswagen Racing?

    Please visit the Volkswagen Racing website by clicking here.

  • How do I apply for a parts or service Advanced Apprenticeship with Volkswagen?

    For more infomation please visit our Advanced Apprenticeship Programme website.

  • I have received a Volkswagen Lottery prize notification, is this legitimate?

    Volkswagen UK is aware that e-mails are informing recipients that they have won a brand new Volkswagen. We would like to make it clear that these e-mails have no connection to Volkswagen UK and extensive enquiries have established that this is an online scam. Volkswagen UK therefore recommends that if you receive such an e-mail you do not attempt to call the telephone number detailed in the e-mail. For more information click here.

  • Where can I find out information about Volkswagen vans/campers?

    Information on Volkswagen’s commercial vehicles, including the Caddy, Caddy Maxi, Caddy Maxi Life, Transporter, Transporta Shuttle and Crafter can be found on the Commercial Vehicles website.

    Information on Volkswagen's modern lifestyle vans, including the Caravelle, California and Transporta Sportline can be found on the lifestyle vehicles website.

Marketing

  • What is the music used in the new Golf television commercial?

    The music used is 'Keine Melodien MJ Lan Mix' by Jeans Team.

  • What is the music used within the new Tiguan television commercial?

    The music used is called 'Feathers' by Andrew Weatherall.

  • What is the music used in the new Polo Television advert?

    The music is called 'Bad Influence' by Pink.

  • How can I stop receiving mailings from Volkswagen?

    In order stop receiving mailings from Volkswagen, please send your request in writing to:

    Volkswagen Marketing

    Yeomans Drive

    Blakelands

    Milton Keynes

    MK14 5AN

  • How can I apply for Sponsorship from Volkswagen?

    All requests for sponsorship must be sent to Volkswagen in writing to:

    Volkswagen Marketing

    Yeomans Drive

    Blakelands

    Milton Keynes

    MK14 5AN

Phishing and email fraud

  • What is phishing?

    Phishing is fraudulent activity where websites or emails are re-created with the intention of obtaining your personal information. These look legitimate but are in fact counterfeit.

  • What should I look out for?

    Look out for emails/sites that contain:

    • Informal or unprofessional wording that doesn’t fit the expected style of a legitimate company.

    • Familiar tone with bad spelling and grammar.

    • 'There is a secure message waiting for you' - these types work by focusing on giving you a message which leads to you providing personal information as a reaction.

    • 'Dear Valued Customer' - phishing emails don’t contain your name or surname as they are usually sent out in bulk.

  • How can I protect myself?

    Never respond to suspicious emails, click on links in such emails or enter personal information on a website before checking you are still on a page linked to a secure, authentic URL.

  • What should I do if I suspect a fraudulent site or email?

    If you suspect a fraudulent email or website, do not respond or enter any information. If this is a Volkswagen site/email, please contact Customer care on 0800711811.

  • Lottery/Competition scams

    There is currently fraudulent activity involving an online lottery being sent around. Volkswagen is not involved in a lottery or any other competition informing you of winning money to be claimed online. If you receive an email to say you have won, do not respond. Volkswagen UK will not email you requesting financial or personal details. If you are ever unsure of the authenticity of a website or email, please contact our customer care on 0800 711 811 and we will be happy to help.

  • Job Offer Email Scam warning

    We've become aware of an email scam involving counterfeit offers of employment from Volkswagen UK.

    If you receive an offer of employment claiming to be from Volkswagen, or another Brand from the Volkswagen Group UK Ltd and haven't been directly applying to and in contact with either our UK Head Office, or one of our dealerships, please DO NOT RESPOND. Volkswagen UK and Volkswagen Group UK Ltd will never request payment for administering a job offer – if you have received a request for payment this is certainly a scam.