Volkswagen UK
Coronavirus (COVID-19) update

Our customers, colleagues and communities are at the heart of everything we do. We want to reassure you we’re following government advice, and working responsibly with our retailer network to support our customers, while maintaining the safety of all.

The majority of our retailers are open for service and repair, and we’re also able to hand over vehicles to customers (England only). Please contact our sales team via email or phone and we will be delighted to deal with your enquiry. Although our showrooms remain closed for now, we are always digitally open.

If your query is about finance, please visit https://customer.vwfs.co.uk/contact-us.html  for advice.

There’s lots of advice and answers to the most frequently asked questions below, and if your question’s not answered please Contact Us directly.

If you’re a key worker, as defined by the government, and are having difficulty contacting your local retailer for urgent vehicle maintenance please contact our Customer Service Centre on 0114 450 3374.

Please be assured Volkswagen is continuing to work closely with all our partners and communities, so we can move forward together.

Thank you for your understanding.

Social distancing

We’ve made a number of changes to our usual processes to ensure everyone stays as safe as possible and to protect against the spread of COVID-19. Please watch these short videos for more details.

Sales social distancing

Aftersales social distancing

FAQs

Sales/deliveries

Aftersales

Warranties

Recalls

Finance

Connected services

Health and safety

Want to hear our latest news?

Get up to date information about all our products, offers, services and brand news around the impact of COVID-19 straight to your inbox. For specific information relating to your retailer, please contact them directly.

Your browser is not supported.

For the best experience, we recommend upgrading your browser to the latest version:

Download Chrome
Download Firefox
Download Safari