Latest COVID-19 Update
Showrooms and workshops across the UK are open for a full range of services, except where restrictions apply. Please contact your local retailer via email or phone and we will be delighted to deal with your enquiry, and remember we are also always digitally open.
Our customers, colleagues and communities are at the heart of everything we do. That’s why we’re following government advice, and working responsibly with our retailer network to support our customers. Please note that where it is now a requirement to wear a face covering in a shop or supermarket, this also applies to our retailers. You can check what’s required here .
Watch our videos below to see some of the changes we’ve made to our sales and aftersales processes aimed at keeping you safe.
There’s lots of advice and answers to the most frequently asked questions below, and if your question’s not answered please contact us directly.
If your query is about finance, please visit https://customer.vwfs.co.uk/ContactUs.html for advice.
Collecting your new Volkswagen vehicle
All handovers will be completed following procedures designed to support social distancing and reduce risk. The team at your retailer will be in touch to confirm your handover appointment date and time and explain the steps that will be followed to complete the handover.
Planning your visit
In order to maintain social distancing and manage the volume of visitors to our sites, we will be asking all customers to book a timed appointment before visiting. Please contact your local retailer to discuss your preferred date and time.
Even where showrooms are closed, or for those who prefer to stay home for now, there are many ways to view and experience our products online and we welcome virtual appointments for new and used vehicles. Please contact your retailer to discuss your requirements.
In order to try to ensure the safety of staff and customers we will be operating a contactless approach where possible, and aim to make all appointments efficient and memorable, whether these are to view a specific model, take an unaccompanied test drive or bring your vehicle to us for service or repair. For details on the changes we’ve made see videos above.
Our teams are committed to observing all recommended hygiene measures, and to ensure we can maintain appropriate social distancing we’ve altered the layout of our showrooms and service areas.
Caring for your Volkswagen
Showrooms across the UK are now open, except where local restrictions are in place, and can offer different ways to care for your vehicle while maintaining social distancing when your vehicle needs a service or repair. Our ‘Contactless’ approach will allow us to ensure we maintain your vehicle and get you back on the road as soon as possible. To see how we’ve changed some of our processes to try to keep you safe, please watch this short video , or contact your local retailer to discuss any concerns.
Courtesy cars, collect and delivery
Your retailer will be able to advise you on alternative transport and mobility services they can provide, such as courtesy cars. Some of these services may be limited or withdrawn during the current situation. Please contact your local retailer for more information.
Let’s continue the journey together. Safely.
We’ve made a number of changes to our usual processes to ensure everyone stays as safe as possible and to protect against the spread of COVID-19. Please watch these short videos for more details.