Lady exiting a Passat
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Convenience
Designed with you in mind

Convenience
Designed with you in mind

With We Connect, you can access your car without the key. For example, if your partner has the keys with them, they can send a digital key over via phone. We Connect also comes with voice control; so wherever you need to be, just say the word.

The availability of the individual services may differ between countries and depends on the vehicle and equipment.

Online Auxiliary Heater

On cold days you can use We Connect to preheat your car so it’s nice and warm when you enter.  The Online Auxiliary Heater service also allows you to configure departure times via the We Connect app, so that your vehicle will always be heated and de-iced when you want to set off.

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Only works if you have the auxiliary heating feature.
Setting the temperture of your car with the app
Lady using her mobile key to unlock her car

Mobile key

No more searching for keys - your smartphone acts as a mobile key, opening and starting your Volkswagen in an instant. Send more digital keys to your friends and family and make it easy to use your vehicle. 

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Only available with the optional navigation system “Discover Pro” and in conjunction with the We Connect app. Five free mobile keys are available to start with for the Passat and the Arteon and, once the function has been purchased, five mobile keys are also available for the Golf. Mobile keys can be redeemed within the first four years of conclusion of the We Connect contract. The transfer of a mobile key requires a key sender identity check through the Volkswagen Ident procedure. Following installation on a compatible smartphone, the mobile key has a one-year validity period tied to the device. 

Personalisation

Once you’ve set up you account and logged in for the first time, your Volkswagen will recognise you and automatically activate your preferred settings. That means every time you set off the air conditioning, seat position, infotainment, navigation and driver assist systems will be set up just how you like them.

Side view of a VW car with the left front door open and a man sitting with legs out
Lady in her car with a coffee

Online Voice Control

With the optional voice control online upgrade, you can enhance your vehicle’s voice control. Select your favourite music online, search for your favourite internet radio station with voice command, and take advantage of the intuitive destination input while navigating. In the new Golf, you can also dictate emails or have them read out to you or operate your in-car apps – without taking your eyes off the road.

We Connect app download

Enjoy all the benefits of Car‑Net and We Connect in one app. Simply download the We Connect app for your smartphone operating system an connect it to your Volkswagen.

Download We Connect in the App StoreOpens an external link

Download We Connect in the Play StoreOpens an external link

Screen shots of the We Connect app on three mobile phones

Get in touch with us

Get in touch with us

Kontakt

Any questions, ideas or feedback?

Then give us a call. Contact us on 0800 – 279 750 8 (free from all UK networks). We’re available around the clock. If your telephone provider does not support this number, please call + 44 (0) 1908 – 813 700. The costs are based on the relevant rate charged by your provider. In the case of calls from abroad, roaming charges may apply.

You can also send an email to:
weconnect-support@volkswagen.deOpens a mail link

Important information :

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To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be concluded online with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.net or via the “Volkswagen We Connect” app (available in the App Store and Google Play Store) and use the services for the full duration of the agreed free period. The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the “Streaming & Internet” services and individual in-car apps. For the use of the “Streaming & Internet” services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider are required to use the free We Connect app. The availability of the individual We Connect and We Connect Plus services described in the packages may differ between countries and depends on both the vehicle and its equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at www.connect.volkswagen-we.com and your Volkswagen retailer. For information on mobile data charges, please consult your mobile data provider.
  • All prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Volkswagen may change RRPs at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any RRP displaying correctly on our materials. Always obtain prices from your chosen retailer.

    For fuel consumption and CO2 information for vehicles, view values in the price list or the configurator.