A woman walking passed a yellow Passat car in the street

We Connect Safety features 

We Connect Safety features 

Rapid assistance whenever you need it. If you run into any issues, a flat tyre for example, when you’re out and about don’t worry, we’re here to help. We Connect puts you in touch with Roadside Assistance, and if it detects a possible emergency will contact emergency services automatically.

Emergency call service

If you have an accident that causes the airbags to activate, We Connect will automatically call emergency services. Likewise, if the airbags aren’t activated but your Volkswagen detects an accident, you will be automatically put through to the Volkswagen emergency call centre. You can contact emergency services whenever you need to with the touch of a button. 

A woman sat inside her car touching buttons
A man making a mobile phone call at the wheel of a Volkswagen car

Breakdown call

If you break down, help is available at the touch of a button. Once you press the assistance button you Volkswagen will activate Breakdown Call and send your location to the Volkswagen Emergency Service. A member of the team will help you to identify the cause of the breakdown and dispatch a service vehicle to you if the problem cannot be solved immediately.

Online Anti-Theft Alarm

Sit back and relax, because your Volkswagen can look after itself. If an attempt is made to break into the car, you receive a notification from the We Connect app on your smartphone or by email

Only works if you have the anti-theft alarm.
Looking through a car side window from the inside at a man approaching a parked blue VW Arteon on the opposite side of the road.
Screen shots of the We Connect app on three mobile phones

We Connect app download

Enjoy all the benefits of Car‑Net and We Connect in one app. Simply download the We Connect app for your smartphone operating system an connect it to your Volkswagen.

Download We Connect in the App StoreOpens an external link

Download We Connect in the Play StoreOpens an external link

Get in touch with us

Get in touch with us

Man walking on a pavement while holding his hone and have headphones plugged in.

Any questions, ideas or feedback?

Then give us a call. Contact us on 0800 – 279 750 8Opens a phone link (free from all UK networks). We’re available around the clock. If your telephone provider does not support this number, please call + 44 (0) 1908 – 813 700Opens a phone link. The costs are based on the relevant rate charged by your provider. In the case of calls from abroad, roaming charges may apply.

You can also send an email to:
weconnect-support@volkswagen.deOpens a mail link

Important information :

To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be concluded online with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.net or via the Volkswagen We Connect” app (available in the App Store and Google Play Store) and use the services for the full duration of the agreed free period. The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the “Streaming & Internet” services and individual in-car apps. For the use of the “Streaming & Internet” services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider are required to use the free We Connect app. The availability of the individual We Connect and We Connect Plus services described in the packages may differ between countries and depends on both the vehicle and its equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at www.connect.volkswagen-we.com and your Volkswagen retailer. For information on mobile data charges, please consult your mobile data provider.
  • All prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price (includes VAT, VED, Delivery to retailer, number plates and first registration fee). Volkswagen may change RRPs at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any RRP displaying correctly on our materials. The vehicle specification shown on the website may vary as Volkswagen UK review the model range line up throughout the year. Please ensure that you clarify the exact vehicle specification and prices with your Volkswagen Retailer at point of order

    For fuel consumption and CO2 information for vehicles, view values in the configurator.