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Track my new car

Have a look at the vehicle tracker on our website. Use the unique reference number given to you by your Volkswagen retailer at the time of your order and you will be able to track what stage of build your vehicle is at. If you are experiencing any issues with tracking your vehicle, please contact us by scrolling to the bottom of the page to the contact options or use the live chat facility.

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Emission Enquiries

Mon - Sun: 8:00 AM - 8:00 PM
0800 954 0225

Customer Care

Mon - Fri: 8:30 AM - 6:00 PM
0800 0833 914

General Enquiries

Mon - Fri: 8:30 AM - 6:00 PM
Sat: 10:00 AM - 4:00 PM
0800 333 666

Roadside assistance

0800 777 192

Volkswagen Insurance

Mon - Fri: 8:00 AM - 9:00 PM
Sat: 9:00 AM - 5:00 PM
0800 316 7892

Fleet Business Centre

Mon - Thu: 8:30 AM - 6:00 PM
Fri: 8:30 AM - 5:30 PM
0800 0093 397

Volkswagen Finance

Mon - Fri: 9:00 AM - 7:00 PM
Sat: 9:00 AM - 5:00 PM
0870 010 2022
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