A VW car hooked up to a testing computer in a VW garage

Contact us

Customer Service Information

We have a large network of retailers and workshops across the UK offering a full range of services. Feel free to drop into your local Retailer. To avoid possible waiting times, please book a showroom appointment.

Alternatively, browse new and used vehicles and make purchases from the comfort of your own home at Volkswagen.co.uk

You can also book a test drive or book a service online.

Find answers to the most frequently asked questions here. If you’re unable to find the answer to your question, please contact us directly using this form and we’ll get back to you as quickly as possible.

  • A VW mechanic inspecting the inside cockpit of a VW ID.3

    General enquiries and customer care

    Our customer services teams are happy to help

    Contact the relevant team with your enquiry using the details below

    General Enquiries Customer Service Number:
    0800 333 666

    Opening hours:
    Mon - Fri: 8:00 AM - 6:00 PM
    Sat: 10:00 AM - 4:00 PM

    Please note the Customer Care centre is closed for all English Bank Holidays.

    Send an EnquiryOpens a mail link

    Address:

    Volkswagen UK
    PO Box 9004
    LEEDS
    LS1 9WA

    Volkswagen Complaints Procedure
    Click here for more information

  • We Connect help

    We Service Enquiries

    0800 279 7508
    Open 24 hours a day

    Send an enquiry

    Help for apps and Digital services

  • Volkswagen finance

    Visit our financial services website here Opens an external linkto find out more information and how to contact us. If you’d like to see details of your finance agreement you can view and amend your contact details, payment date, vehicle registration as well as request certain documents, a settlement figure, or make a payment for any arrears using your online accountOpens an external link.

    For other finance-related queries please email customerservices@vwfs.co.ukOpens a mail link or call Volkswagen Financial Services 0370 010 2022. 

    Opening hours:
    Monday to Friday 9am - 6pm

  • Roadside assistance

    We're partnered with the AA to offer you Volkswagen Roadside Assistance for both new cars and Approved used cars. If your vehicle has already broken down or you need immediate assistance then please call the numbers below.

    24 Hour Roadside Assistance:

    0330 100 3241

    0330 100 3244 for ID. Family Models

    To extend your cover visit hereOpens an external link or call 0330 053 0344
    For more information about roadside assistance visit here.

  • Fleet & business

    Contact us for fleet queries, and we'll get back to you within 24 hours.

    Fleet Business Centre Number:

    0800 0093 397

    Opening hours:
    Mon - Thu: 8:30 AM - 6:00 PM
    Fri: 8:30 AM - 5:30 PM

    If you are looking for a new car or are new to Volkswagen, then please contact your nearest retailer.

    If you are a fleet manager or company car driver and would like to book a demo, please do so hereOpens an external link.

    If you already have a Volkswagen and need aftersales help, please contact the customer service centre.

    Send an enquiryOpens an external link

  • Volkswagen insurance

    For an annual insurance quote, please call us.

    Volkswagen Insurance Assistance:

    0345 877 6464

    Opening hours
    Mon - Fri: 8:00 AM - 8:00 PM
    Sat: 9:00 AM - 5:00 PM

  • Need Help FAQ's

    To find answers to some of our commonly asked questions, click hereOpens an external link.

  • A customer talking to a VW employee in a showroom

    Live chat enquiries

    Click on the live chat button at the bottom right of the page to start speaking with an agent.

    Opening hours:
    7 days a week: 8.00 AM - 10:00 PM

  • A blue VW ID.4 outside a cafe

    Emission information

    To speak with us about vehicle emissions please call us.

    0800 954 0225

    Opening hours:
    Mon - Fri: 8:00 AM - 8:00 PM

     

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© Volkswagen 2024

Important information :

^If you are selecting a Volkswagen ID.3, ID.4, ID.5 or ID.7 then prices shown are the MDP (Manufacturer's Direct Price).  This is the price set by Volkswagen which you pay for the vehicle.  Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle).  The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).  You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.

If you are selecting any other Volkswagen vehicle (excluding the Volkswagen ID.3, ID.4, ID.5 and ID.7) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). 

Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

For fuel consumption and CO2 information for vehicles, view values in the configurator.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.
At the end of the agreement there are three options: i) pay the optional final payment and own the vehicle; ii) return the vehicle: subject to excess mileage and fair wear and tear, charges may apply; or iii) replace: part exchange the vehicle. With Solutions Personal Contract Plan. £500 deposit contribution on  vehicles up to 36 months old. 18s+. Subject to status & availability. T&Cs apply. Ordered by 01/07/2024. From participating Retailers. Indemnities may be required. Subject to changes in vehicle or equipment prices. Not available in  conjunction with any other finance offer. Offer subject to change or removal at any time. Accurate at publication date 05/2024. Freepost Volkswagen Financial Services. ‡Service Plan covers two years' servicing limited to: 1 x Service, 1 x MOT, 1 x Brake Fluid Change and 1 x Pollen Filter. Servicing must be carried out at a Volkswagen Authorised Repairer, in line with the requirements of the service schedule. Additional work, including wear and tear, is excluded. Terms and conditions apply. Freepost Volkswagen Financial Services.
At the end of the agreement there are three options: i) pay the optional final payment and own the vehicle; ii) return the vehicle: subject to excess mileage and fair wear and tear, charges may apply; or iii) replace: part exchange the vehicle. With Solutions Personal Contract Plan. £400 deposit contribution on vehicles up to 12 months old. £250 deposit contribution on vehicles from 13 to 36 months old. 18s+. Subject to status & availability. T&Cs apply. Ordered by 01/07/2024. From participating Retailers. Indemnities may be required. Subject to changes in vehicle or equipment prices. Not available in conjunction with any other finance offer. †Valid for vehicles up to 100,000 miles at point of activation. MOT Cover is up to 2 years and is underwritten by Bspoke Underwriting Ltd on behalf of Watford Insurance Company Europe Limited and administered by Lawshield UK Limited. Offer subject to change or removal at any time. Accurate at publication date 05/2024. Freepost Volkswagen Financial Services.