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Visit our Recalls page

Sometimes the factory will identify a modification to your car, which is safety-related and will issue a recall notice on specific vehicles so that the work can be done free of charge by a Volkswagen Authorised Repairer as soon as possible.

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Emission Enquiries

Mon - Sun: 8:00 AM - 8:00 PM
0800 954 0225

Customer Care

Mon - Fri: 8:30 AM - 6:00 PM
0800 0833 914

General Enquiries

Mon - Fri: 8:30 AM - 6:00 PM
Sat: 10:00 AM - 4:00 PM
0800 333 666

Roadside assistance

0800 777 192

Volkswagen Insurance

Mon - Fri: 8:00 AM - 9:00 PM
Sat: 9:00 AM - 5:00 PM
0800 316 7892

Fleet Business Centre

Mon - Thu: 8:30 AM - 6:00 PM
Fri: 8:30 AM - 5:30 PM
0800 0093 397

Volkswagen Finance

Mon - Fri: 9:00 AM - 7:00 PM
Sat: 9:00 AM - 5:00 PM
0870 010 2022
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