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How do I complain about Volkswagen Roadside Assistance?

Compliments and Complains procedure

If you have either a compliment or a complaint, we really want to hear from you. We welcome your comments as they give us the opportunity to put things right and to improve Volkswagen Roadside Assistance service.

There are several ways you can contact us:

Phone: 0344 209 0556

Email: vwgcustomercareoperations@theAA.com

Post: Volkswagen Roadside Assistance Customer Care
The Automobile Association
Lambert House
Stockport Road
Cheadle
Cheshire SK8 2DY

If you are refused service by us, either in whole or in part. You have the right to request an explanation from us in writing. It is our policy to acknowledge any complaint within five working days, advising you of who is dealing with your concerns and attempt to address them. If our investigations take longer, a full response will be giving within 20 working days or an explanation of the AA's position with timescales for a full response. If, in regard to Relay Plus or European Breakdown Cover complaints only, you are still not satisfied you may be able to refer the complaint to the Finanical Ombudsman at Insurance Division Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone: 0800 023 4567 or 0300 123 9123 or email: enquiries@financialombudsman.org.uk


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