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What is the difference between a Recall and a Workshop Action?

A recall is instigated by the Volkswagen Factory if they discover an issue which is or could be safety-related. The owner of every Volkswagen affected receives a letter advising them of the recall asking them to take their vehicle to their Volkswagen Authorised Repairer as soon as possible to have the work done free of charge.

A workshop action is instigated by the Factory if they wish to apply an enhancement retrospectively to specific vehicles. These are not safety related and therefore not urgent. No letter is sent to the owner but the work is done free of charge by a Volkswagen Authorised Repairer when the vehicle is next in the Service Department.

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