Support for connectivity, We Services and connected ID. Family

Volkswagen AG | Legal notice

How can we help?

Here, you'll find answers to questions you may have about connectivity, our We Services and the connected ID. Family.

Do you have questions on our We Services, such as Car-Net, We Connect or We Connect Go? Simply enter your question in the search field – our FAQs provide answers to a range of common questions.

Do you need additional information or are you interested in our connected ID. Family? You can get in touch with us at any time via phone or e-mail.

Do you have any questions on our We Services? Then get in touch

We're there for you. Nationwide. 24 hours a day. 7 days a week.

Free hotline:
0800 279 750 8

If your phone provider does not support this number, please call +44 1908 813700. Costs depend on individual provider tariffs. Calls made from other countries may incur roaming fees.

Do you have more questions on the connected ID. Family? We are happy to assist

We are available all across Europe, 365 days a year, round-the-clock and in all European languages. You can reach us at e-mail contact address or on the standard European number.

Free hotline:
00800 IDDIRECT
00800 43347328

If your phone provider does not support this number, please call +49 5361 3780510. Costs depend on individual provider tariffs. Calls made from non-European countries may incur roaming fees.

Quick answers on our digital services

Find the four most common questions to our We Services here.

Car-Net

We Connect

We Connect Go

We Deliver

We Experience

We Park

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