Roadside Assistance Wherever you are, we're only a phone-call away
All new Volkswagen passenger vehicles are provided with Volkswagen Roadside Assistance in the UK, and European cover for one year (3 years for Phaeton and Touareg).
Also between 3 to 12 months cover (dependent on vehicle age) is also available on Approved Used vehicles supplied by the UK Volkswagen network.
To continue to enjoy these benefits longer term, the period of cover can be extended for vehicles under 10 years old. Please call us on 0800 77 71 72 for further details.
Volkswagen Passenger Cars has appointed RAC to deliver this enhanced Roadside Assistance service in the event of a breakdown, road traffic accident or vehicle off road situation.
In the unlikely event of you needing assistance, you should immediately notice the improvements in our service. With more Technicians and support staff at your call our two key aims are to minimise the time you are required to wait for help and to maximise the number of times we fix a problem at the roadside, avoiding the inconvenience of a visit to a repairer. What's more, Volkswagen Roadside Assistance has now been extended to include your travels throughout many European countries!
Summary of service benefits.
- Roadside assistance
- Assistance at home or place of work
- Recovery
- Onward travel
- 24 hours a day
- 365 days a year
- 1 years cover on new vehicles
- Unlimited mileage
- Cover applies in many European countries
(Click here to see list of countries)
Dedicated technicians.
In the UK, first line support will be provided by a team of 95 Dedicated Technicians, fully trained by Volkswagen and carrying the latest diagnostic equipment, specialist tools and parts. Their customised Volkswagen Transporter vehicle even carries a specially-designed trailer should your vehicle have to be recovered from the roadside. To provide the greatest benefit to Volkswagen owners, these Dedicated Technicians will be allocated to the most complex and technical breakdowns.
Perhaps even more reassuring for Volkswagen customers is that our force of Dedicated Technicians will be backed up by 150 Accredited Technicians. On call 24/7, these Technicians are also specially trained on all Volkswagen Group vehicles. Their RAC orange Volkswagen Transporters will be equipped with similar equipment including specialist tools and parts.
Furthermore, the Dedicated and Accredited Technician teams will be supported by the full force of RAC's 1,500 orange Patrols plus their own Recovery Vehicles and approved contractors. With this comprehensive back-up available we are confident that you will experience an even better quality and personal service should you need us.
Dedicated call centre.
Finally, we haven't just concentrated on our roadside staff. We have also established a dedicated office team for Volkswagen customers. This team will be able to support you throughout any breakdown experience or accident and includes technical support colleagues who will be on hand to provide advice.
Customer experience.
This enhanced roadside package is yet another step towards improving your experience as a Volkswagen customer. We aim to turn an unpleasant experience into a truly memorable example of excellent customer service delivery. And remember... Our support now extends to your journeys throughout Europe!
Volkswagen Roadside Assistance numbers.
UK
0800 77 71 72
An RAC text facility for hard of hearing customers is available on: 0785 582 8282
Contact can be made via Minicom Supertel. Please call 0800 626 389
France & Monaco
0800 290 112
0472 43 52 55
Freephone within France & Monaco only Paycall
Republic of Ireland
1 800 535 005
Freephone
Serbia & Montenegro
99 33 472 43 52 55
Paycall
Rest of Europe:
Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, Germany, Greece, Gibraltar, Hungary, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, San Marino, Romania, Slovakian Republic, Slovenia, Spain, Sweden, Switzerland, And offshore islands
00 33 472 43 52 55
Paycall
Renewals
0800 77 71 72
12 and 24 month options
Terms & Conditions Enquiries
0800 783 4909
Volkswagen Commercial Vehicles Customer Care
Personal Address Changes
T: 0870 333 0475
F: 01454 208277
Volkswagen Roadside Assistance,
Customer Services,
RAC House,
Great Park Road,
Bradley Stoke,
Bristol BS32 4QN
membership@rac.co.uk
Download the Roadside Assistance Handbook.
(for all cars excluding Touareg and Phaeton).
Download the Touareg/Phaeton Roadside Assistance Handbook
(for Touareg and Phaeton only).
