A selfie of a VW technician in a workshop

5 Service Promises

At Volkswagen, we want you to feel confident about the quality of service you'll receive - every time you visit us. That's why together with our network of Volkswagen Authorised Repairers we've devised the 'Volkswagen Service Promise'; 5 promises designed to help you manage the cost of motoring and making your life easier. Participating retailers only.

We are the Volkswagen Experts

Our Experts know the latest Volkswagen software inside out. They use bespoke tools and equipment, and all work is covered with a 2-year parts and 1-year labour warranty.

Volkswagen 10 service promise number 1

We’ll match any like-for-like written quote

This can be for maintenance, service, repairs or new tyres using Volkswagen Genuine Parts, from any garage within 5 miles.

Volkswagen 10 service promise number 2

We’ll keep you moving

Collection and delivery services are available. Please contact your local retailer for further information.

Volkswagen 10 service promise number 3

We’ll show you any work required by video

If an Expert identifies an issue, we’ll show you what it is via video before we put it right.

Volkswagen 10 service promise number 4

We’ll keep your car software up to date

Experts can update the software in your car so you enjoy the best performance and driving dynamics. 

Volkswagen 10 service promise number 5

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Why book with Volkswagen

What we check and why

Price Match

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Important information :

^If you are selecting a Volkswagen ID.3, ID.4, ID.5 or ID.7 then prices shown are the MDP (Manufacturer's Direct Price).  This is the price set by Volkswagen which you pay for the vehicle.  Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle).  The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).  You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.

If you are selecting any other Volkswagen vehicle (excluding the Volkswagen ID.3, ID.4, ID.5 and ID.7) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). 

Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

For fuel consumption and CO2 information for vehicles, view values in the configurator.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.