FAQs - Accessories

  • Is my mobile phone compatible with the Bluetooth system fitted in my Volkswagen?

    To find out which mobile phones are compatible with the Bluetooth system offered on many of our vehicles please click here.

    Please note that following this link to "the mobile phone preparation" list will take you to the International Volkswagen website.

  • My CD player says MP3 compatible but I can’t find the AUX in socket for my MP3 player.

    An MP3 compatible CD player means that it can play CDs recorded from MP3 tracks, but it does not have the Multi Device Interface needed to play an MP3 player directly through the radio.

  • I’ve lost my vehicle handbook/service schedule. How can I get a new one?

    Please contact your local Volkswagen Retailer who will be able to advise you of prices and order lead times. Please note that replacement service books will be stamped “Duplicate” and will not have any previous service information or stamps in them.

  • I need a child seat for my car – what do you recommend and how do I fit it?

    Your child's safety is a priority - for us, as well as for you. That's why we recommend and use Isofix child seat fixings in all our cars.

    Isofix is being adopted worldwide as a safer way to travel with your children. The Isofix child seat fixes directly into compatible fittings in your Volkswagen, creating a secure link. It's quick, simple and there's no need to use the adult seatbelts.

    Studies have shown many child car seats are not fitted properly, putting your children at risk. With Isofix, securing your child's car seat properly is much easier, reducing the risk of injury in an accident.

    Car manufacturers wanted to create the best, uniform standard for fitting child seats safely, and they came up with Isofix. Isofix child seats can be used in all cars which have compatible factory-fitted fixings. The child seat preparation has two mountings fixed to the body of the car. The compatible child seat fits securely to these mountings by two support arms. They are easy to fit and offer high levels of safety because they are fixed rigidly to the car body. All our cars have Isofix fittings in the back seats. Click here to visit our accessories section.

  • I’ve lost my key – how can I get a new one?

    For security purposes keys can only be obtained through your local Volkswagen Retailer. Positive proof of identification and of ownership may be required. Click here to find your nearest Retailer

  • My radio is locked, where can I find the code?

    For security purposes radio codes can only be obtained through your local Volkswagen Retailer. Positive proof of identification and of ownership of the vehicle may be required. Click here to find your nearest Retailer

  • I want to listen to Radio 5Live for cricket – how do I tune this in?

    • Test match special on BBC Radio Four:
    Analogue radio on 198 LW plus various localised MW frequencies including 720 MW in London and 603 MW in the north-east.

    • Talksport:
    Main frequency is 1089 and 1053 kHz plus various localised frequencies including 1071 kHz for Nottingham and Newcastle and 1107 kHz for Merseyside, West Sussex, South Kent, Torbay, The Wash, Hampshire.