Volkswagen World

FAQs - Volkswagen Servicing

  • Where can I get information on importing a Volkswagen from Europe?

    The European Hot line telephone number is 0049 1805 898900.

  • What roadside assistance do I have on my imported Volkswagen?

    Personal imports originating from Western Europe will generally be covered by a service called "Mobility Guarantee" from the country which supplied the car. Mobility Guarantee is limited in terms of the cover and duration it provides (12 months) and details can be found in the vehicle information wallet. Generally this service covers failure due to mechanical or electrical failure of the vehicle and does not provide help for such things as punctures, accident recovery, out of, or wrong fuel or lost keys. We therefore strongly recommend that you purchase our comprehensive Volkswagen assistance cover. For more information, please contact 0500 275 577.

  • Where can I find information on Volkswagen's range of aftercare services?

    Visit our Owners section where you will find helpful information about aftercare and services. Alternatively, your local retailer should be able to help you with most ownership queries.

  • Where can I find information on genuine Volkswagen accessories?

    Please visit the Owners section where you will find information about purchasing Volkswagen accessories.

  • Where can I find information on genuine Volkswagen parts?

    We've provided a section about Volkswagen genuine parts within our Owners section.

  • Where can I find information on Volkswagen's Flexible Service Regime?

    This Flexible regime has been made possible due to the development of new Volkswagen engines with the latest technically advanced LongLife oil.

  • What is Express Fit?

    Express Fit is a while-you-wait Volkswagen service specifically for jobs that take less than an hour. For further information please click here.

  • How can I tell which service regime my vehicle is on?

    For new vehicles, supplied by Volkswagen UK, this information should be contained within your vehicle service schedule book or on the vehicle handover sheet within your vehicle handbook.

    Alternatively, please contact your local Volkswagen Retailer with your vehicle chassis number and they will be able to check our Factory system for you.

  • Can I change the service regime my car is on?

    To change from Fixed to a Flexible service regime, this must be done when the vehicle is due for its next service as LongLife Oil must be used as part of the Flexible regime.

    Please contact your local Volkswagen Retailer for advice.

  • How can I tell when my vehicle needs a service?

    If your vehicle is on a Flexible servicing regime, the service light on the vehicle instrument panel will illuminate when your vehicle is ready to be serviced.

    For a Flexible service regime, this is likely to be around 720 days or 18,600 miles, whichever comes first.

    For a Fixed service regime, this is around a year or 10,000 miles, whichever comes first.

  • I only drive a few miles every week - do I really need to service my vehicle?

    Yes. Wear and tear on vehicles is caused by age and lack of use as well as by mileage. It is important to service your vehicle regularly to keep it running as safe and efficient as possible.