VOLKSWAGEN PASSENGER CAR ID. PROMISE SCHEME

These terms and conditions (“Terms”) govern Volkswagen Passenger Cars ID. promise scheme which, subject to these Terms, permits you to return your Volkswagen Passenger Car ID. vehicle between 80-100 days following purchase (“Scheme”).

The operator of the Scheme is Volkswagen Passenger Cars, a trading division of Volkswagen Group United Kingdom Limited of Yeomans Drive, Blakelands, Milton Keynes, MK14 5AN (“VWPC, we, us, our”).

The Scheme will be implemented by the Volkswagen Passenger Car retailer you purchased your VWPC ID. vehicle from, provided they are a participating retailer (“Retailer”). Please note that when we refer to “Purchase Contract” in these Terms we mean the formal agreement with the Retailer that sets out the terms of your VWPC ID. vehicle purchase.

The Scheme is subject to availability, and we reserve the right to withdraw the Scheme to new applicants for any reason at any time.

KEY TERMS AND CONDITIONS

Please ensure that you read the detailed terms and conditions on the following pages. This section provides a summary of the key terms only.

o    Start and end date. The Scheme will start from Monday 03 November 2025 and end on Tuesday 31 March 2026 (“Promotional Period”).  We may extend the end date of the Scheme, but to ensure this does not disadvantage customers, we’ll provide at least 30 days’ notice by publishing a statement on our website.

o    What vehicles does the Scheme apply to? The Scheme applies to all VWPC ID. models that are new factory and stock orders except for ID. Buzz models. Used cars, and ex-demonstrator vehicles are not eligible for the Scheme (“ID. Vehicle”).

o    What customers are eligible for the Scheme? UK resident customers over the age of 18 purchasing an ID. Vehicle using cash or finance (excluding contract hire) are eligible for the Scheme. Motability customers and fleet customers are not eligible for the Scheme (see section 1 for eligibility criteria).

o    When to tell us and return the vehicle. If you qualify for the Scheme (see section 1), you can, subject to these terms and conditions, return your ID. Vehicle by notifying the Retailer of your decision any time between 80 – 100 days after the date on which you received the ID. Vehicle (section 3). Returns outside this period aren’t allowed under the Scheme, though you may have other legal rights in some cases (see section 9).

o    When might the Retailer reject a returned ID. Vehicle? The Retailer may reject the return of the Qualifying Vehicle if any accessories fitted to the ID. Vehicle were not installed by the Retailer or removal has caused damage (see section 6.3).

o    What we will refund. We will refund the amounts set out below minus: (i) any costs for damage not covered by warranty; (ii) repair costs to modifications; (iii) a 3% charge to reflect depreciation in the value of the ID Vehicle; (iv) for finance customers, any applicable deductions set out in the relevant finance agreement, such as excess mileage charges); and (v) for Customers who purchased a promotional Ohme EV charger, and decide to keep the charger, the remaining balance of the RRP not covered by the promotion (see section 4.2 for further information on deductions).

1. Amount paid. If you return your ID. Vehicle under the Scheme, you will receive a refund of the total amount you have paid up to the date of the return of the ID. Vehicle,
2. Part exchange value. Part-exchanged vehicles are sold to the Retailer by you and will not be returned. If you used the value of the part-exchanged vehicle as a deposit towards the payment of your ID. Vehicle and you then choose to return the ID. Vehicle under the Scheme, the Retailer will provide a refund equal to the agreed part‑exchange valuation.

o    What we cannot refund and are not responsible for. Accessories installed by the Retailer on your ID. Vehicle are non-refundable. You may keep them if removed without causing damage; otherwise, they must remain on your ID. Vehicle. You’re also responsible, where relevant, for organising any private plate retention or transfer and organising cancellation and/or uninstallation of your Ohme EV charger (see section 6). You are responsible for cancelling or getting refunds for any insurance or extra plans, like service, warranty, or breakdown coverage. (see section 7).

o    Your wider cancellation rights. Separate from this Scheme, you may also have additional legal cancellation rights and remedies (see section 9).

1. Scheme and eligibility

          1.1    The Scheme is available to:

                    1.1.1    retail customers excluding Motability, fleet and contract hire customers;

                    1.1.2    customers that are a UK resident and aged 18 years old or above;

                    1.1.3    both Cash and Finance Customers. By that we mean:

                              (a)    “Cash Customers”: those Customers who have paid for their ID. Vehicle by bank transfer or card payment, for example and are the legal owner of the ID. Vehicle; or

                              (b)    “Finance Customers”: those Customers who have used a finance product to support the purchase of the ID. Vehicle. Throughout these Terms, the agreement between the finance provider and the Customer for financing the ID. Vehicle is referred to as the “Finance Agreement.” This does not include customers using a contract hire product.  

Eligible customers are collectively referred to throughout these Terms as “Customers”. Where specific terms and conditions apply to either a Cash Customer or a Finance Customer, this is made clear in the relevant headings in these Terms.

          1.2    The Scheme is only available on ID. Vehicles that meet the following conditions:

                    1.2.1    The ID. Vehicle must be either from stock or a new factory order (i.e. vehicles manufactured to order). The Scheme does not apply to used vehicles, ex demonstration vehicles, Motability vehicles or ID. Vehicles financed through a contract hire agreement;

                    1.2.2    The ID. Vehicle must be ordered after 03 November 2025; and

                    1.2.3    If any accessories are added, they must be approved accessories and must be removable without causing any lasting damage to the vehicle (as explained further in section 6).

                    ID. Vehicles that meet the conditions of this Scheme are referred to as a “Qualifying Vehicle” throughout these Terms.

          1.3    Customers who order and take delivery of a Qualifying Vehicle under the Scheme may terminate their Purchase Contract with the Retailer but only after retaining the Qualifying Vehicle for a minimum period of 80 days, and no more than 100 days. This means Customers must keep the Qualifying Vehicle for at least 80 days. The 80 days start from the day the Customer (or someone they nominate) collects (or receives) the Qualifying Vehicle and signs the handover documentation (this is called the “Handover Date”). We refer to this three-month window as the “Usage Period”.

          1.4    A Customer will only be eligible to participate in this Scheme once. This means that the Customer can only return one Qualifying Vehicle during the Promotional Period.

          1.5    If the Customer returns a Qualifying Vehicle under the Scheme and decides to purchase a different vehicle, the payment for the new vehicle will need to be handled separately from the original purchase of the Qualifying Vehicle. The Customer won’t be able to use the returned Qualifying Vehicle as part exchange for the new one. 

2. Credit Checks

          2.1    If the Customer is a Finance Customer, returning a Qualifying Vehicle under the Scheme, the Customer’s Finance Agreement will be settled early. This might be noted on the Finance Customer’s credit file. If the Finance Customer apply for finance on another vehicle, credit checks may be carried out, which could affect the Finance Customer’s credit score. Always check with the finance provider to understand what checks they’ll do.

3. Notification and returning the Qualifying Vehicle

          3.1    Customers who wish to participate in the Scheme must at any point between 80-100 days from Handover notify the Retailer of their intention to cancel their Purchase Contract and return the Qualifying Vehicle under the Scheme (we refer to this as the “Scheme Notification”).

          3.2    Once the Retailer confirms the Customer Scheme Notification meets the requirements of the Scheme (“Scheme Approval”), the Customer will need to return the Qualifying Vehicle to the Retailer within 14 days from Scheme Approval. Please bring the V5 document, both keys, charging cable, parcel shelf, floor mats, and any other removable items originally supplied with the Qualifying Vehicle. The Customer should not return the Qualifying Vehicle until they have received Scheme Approval.

          3.3    Once the Qualifying Vehicle is returned to the Retailer, the Retailer will inspect it and document any damage, wear and tear and the mileage in order to determine any applicable deductions (as explained further at section 4.2).

4. Refund and payment

          4.1    Upon cancellation of the Customer Purchase Contract the Retailer will:

                    4.1.1    for Cash Customers, refund the amount paid by the Cash Customer under the Purchase Contract minus any deductions listed at section 4.2 below. Please note that if a deposit contribution was provided to the Customer by us, the Retailer or any other third party, the Customer will not be entitled to receive a refund of this part as it was not an amount paid by them; or

                    4.1.2    for Finance Customers, contact the Customer’s finance provider to settle the balance outstanding under the Customer’s Finance Agreement and refund all payments the Customer has made for the Qualifying Vehicle (including where those payments have been made to a third party finance provider), after making the deductions listed at section 4.2 below. Please note that if a deposit contribution was provided to the Customer by us, the Retailer or any other third party, the Customer will not be entitled to receive a refund of this part as it was not an amount paid by them.

          4.2    The Retailer may make the following deductions to the Customer refund amount:

                              (a)    the cost of repairs for any damage to the Qualifying Vehicle (assessed using the British Vehicle Rental and Leasing Association Fair Wear & Tear Guide) including, but not limited to, damage to the wheels and interior where such damage is not covered by the Qualifying Vehicle’s warranty (available here) (“Warranty”);

                              (b)    the actual costs of reversing any after-market modifications or customisations to the Qualifying Vehicle, outside of the factory build, that the Customer has had carried out;

                              (c)    a charge in respect of the depreciation of the Qualifying Vehicle as a result of the Customer’s use of the Qualifying Vehicle during the Usage Period calculated at 3% of the price paid by the Customer under the purchase contract for the Qualifying Vehicle;  

                              (d)    for Finance Customers only, any deductions under the Finance Agreement, such as excess mileage charges, calculated in accordance with the terms of that Finance Agreement; and 

                              (e)    for Customers who have purchased an Ohme EV charger under the VWPC Ohme EV Charger Offer, the additional charges associated with keeping the charger, as explained at section 7.2.1.

                              (we refer to the deductions described at section 4.2 a-e above as (“Deductions”)).

                    4.2.2    The amount the Customer paid for the Qualifying Vehicle under the Purchase Contract, minus any Deductions, will be refunded within 14 days of the Customer returning the Qualifying Vehicle to the Retailer, in accordance with section 3.2. Unless we agree with the Customer otherwise, the refund will be made using the same method used by the Customer for payment.

5. Part exchange

          5.1    Where the Customer has provided a part‑exchange vehicle, the Customer acknowledges and agrees that the Retailer shall not be obliged to return that part‑exchange vehicle. Subject to making the Deductions, the Retailer will refund to the Customer an amount equal to the valuation of the part‑exchange vehicle set out in the Purchase Contract for the Qualifying Vehicle.

6. Approved accessories and ancillary contracts

          6.1    During the Usage Period, we may make accessories available to the Customer which are installed on the Qualifying Vehicle by the Retailer. We refer to these as “Approved Accessories”.

          6.2    The Retailer may reject the return of the Qualifying Vehicle by the Customer under the Scheme where it considers that any accessories fitted to the Qualifying Vehicle are not Approved Accessories or have caused damage on removal.

6.3    We do not offer refunds for Approved Accessories under this Scheme. You may keep them if removed, but removal must not cause damage to the Qualifying Vehicle. Approved Accessories that cannot be removed without damage should remain on the Qualifying Vehicle.

6.4    The Customer is responsible for ensuring that any private registration plates are either put on retention or transferred to another vehicle before returning the Qualifying Vehicle. We do not provide assistance with, nor accept any responsibility for, this process.

7. Ohme EV Charger

          7.1    This section applies only where the Customer has purchased an 7kW Ohme Home Pro home EV charger (5m tethered cable) or 7kW Ohme Home ePod home EV charger (untethered) together with installation under the VWPC Ohme EV Charger Offer (subject to Ohme UK’s standard terms and conditions of sale available here) (“Ohme Charger”) when purchasing the Qualifying Vehicle.

          7.2    If the Customer cancels their order for the Qualifying Vehicle after the Ohme Charger has been installed, the Customer can choose one of the following options:

                    7.2.1    Keep the Ohme Charger – The Customer will need to pay the difference between the discounted price paid under the VWPC Ohme EV Charger Offer and the full recommended retail price of the Ohme Charger.

                    7.2.2    Return the Ohme Charger – The Customer may request uninstallation and return of the Ohme Charger; however, as uninstallation costs exceed the VWPC Ohme EV Charger Offer price paid, no refund will be given, and additional charges may apply. These charges are set and collected directly by Ohme. To check the costs and arrange uninstallation, please contact Ohme directly.

          7.3    If the Customer cancels the order for a Qualifying Vehicle before the installation of the Ohme Charger, the Customer will no longer be entitled to the Ohme Charger.

          7.4    The Retailer will deduct from any refund made under section 4 the charges referred to at section 7.2.1. If the amount owed under section 7.2.1 is greater than any refund due to the Customer under these Terms, the Customer must pay Ohme the difference.

8. What we will not refund

          8.1    We cannot offer refunds for Approved Accessories, as mentioned at section 6.3 above.

          8.2    It is the Customer’s responsibility to cancel any insurance or related plans for the Qualifying Vehicle, such as service plans, warranty extensions, or breakdown cover. We will not support with these cancellations, or any fees or refunds related to them.

9. Other cancellation rights

Nothing in these Terms will affect the Customer’s legal rights (set out below). These rights are independent of the Scheme. Any questions regarding these wider cancellation rights should be directed to the Retailer or the Customer’s Finance Provider. Advice about the Customer’s legal rights is also available from any local Citizens’ Advice Bureau or Trading Standards office.

10. For Cash and Finance Customers

          10.1    Under the Consumer Rights Act 2015 the Customer may be entitled to a repair, replacement, or refund if the ID. Vehicle is faulty. 

          For Cash Customers

          10.2    If the Customer is a Cash Customer and the Customer bought the ID. Vehicle at a distance (for example, online, by phone, by email, or away from the Retailer’s premises), the Customer may have a legal right under the Consumer Contract Regulations 2013 to cancel the Purchase Contract within 14 days. This cancellation period starts from the day after the Customer collects or takes delivery of the ID. Vehicle. If the Customer changes their mind during this time, they can get a refund (subject to certain conditions). For full details, please contact the Retailer or refer to the Purchase Contract.

          For Finance Customers

          10.3    If the Customer is a Finance Customer, the Customer may have separate cancellation rights or withdrawal rights under the Finance Agreement. The Customer’s finance provider will provide details of the rights that apply.

          10.4    If the Customer is a Finance Customer and the Customer chooses to exercise their right of withdrawal under the Finance Agreement, the Customer will still be eligible to participate in the Scheme and the refund received will be calculated in accordance with the relevant sections of section 4.2.

11. Our liability to the Customer

          11.1    We will not be liable for any loss or damage of any nature, howsoever caused, sustained in any way by any participant in this Scheme unless the loss is:

                    11.1.1    Unexpected. If we fail to comply with the Terms, we are responsible for loss or damage the Customer suffers that is a foreseeable result of our breaking this contract, or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, we both knew it might happen, for example, if the Customer discussed it with the Retailer during the order process.

                    11.1.2    Caused by a delaying event outside our control. If we are prevented or delayed from complying with our obligations under these Terms by anything the Customer (or anyone acting on the Customer’s behalf) does or fails to do, or as a result of events or circumstances beyond our reasonable control, our inability or delay in performing our obligations will not be deemed to be in breach of these Terms provided we notify the Customer of any significant delays.

                    11.1.3    Avoidable. Something the Customer could have avoided by taking reasonable action.

                    11.1.4    A business loss. We will have no liability to the Customer for any loss of profit, loss of business, business interruption, or loss of business opportunity sustained in any way by any participant in this Scheme.

          11.2    However, nothing in these Terms shall have the effect of excluding or restricting liability for personal injury or death caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation and for breach of the Customer’s legal rights in relation to the Scheme.

12. General

          12.1    We may transfer our rights and obligations under the Terms to another organisation.

          12.2    Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.

          12.3    If the Customer breaches these Terms and we choose to ignore the breach, or if we delay in taking steps against the Customer, we will still be entitled to use its rights and remedies at a later date or in any other situation where the Customer breach the Terms again.

          12.4    These Terms are governed by the law of England and Wales, and legal proceedings can be brought in the English courts. Nothing in this section shall deprive the Customer of the right to bring or defend proceedings in their home state nor of the protection afforded to the Customer by the mandatory rules of law of the country in which the Customer lives. For example, if the Customer lives in Scotland, the Customer can bring legal proceedings in either the Scottish or the English courts.

          12.5    If the Customer is unhappy with how we deliver the Scheme, we abide by the Motor Industry New Car Code of Practice, which can be found on The Motor Ombudsman website. The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that the Customer is not satisfied with the outcome of a concern. For further information, the Customer can visit The Motor Ombudsman website or call their Information Line on 0345 241 3008.

13. How we handle Customer personal data

          13.1    Please refer to our Privacy Notice for information about how we will use personal information in connection with the Scheme and how it will be shared.