Activating Car‑Net

Find out how to activate your mobile online services via the Volkswagen app here.

How to activate Car‑Net

Make the day easier with Car‑Net. Here, you’ll find instructions on how to activate Car‑Net online services in your Volkswagen and activate Car‑Net online services.

Want to find out if your vehicle model comes with Car‑Net, VW Connect or We Connect? Try our compatibility checkOpens an external link here. 

A woman lies on the sofa and looks at her smartphone

Activating Car‑Net with the Volkswagen app

To set up Car‑Net via the Volkswagen app simply set up a user account. Click below for detailed instructions.

A woman sits on a wall above a parked e-up! and looks at the camera
Electricity consumption in kWh/100 km: combined 14.8-14.4; CO2 emissions in g/km: combined 0. Consumption and emissions data is only available for the vehicle according to the WLTP, and not according to the NEDC. Information on consumption and CO₂ emissions with ranges depending on the selected equipment of the vehicle.

Activate e-Remote in your e‑up! 

Car‑Net e-Remote offers easy access to the key functions of your e‑up! Find out how to activate e-Remote online services in your e‑up! in our step-by-step guide.


Connecting to the internet in your car

To access Car‑Net's features you'll need an internet connection in your Volkswagen as well as an active Car‑Net account. Watch the video below for more information or download the instructions to read through at your own pace.

You may also be interested in

Get through the day feeling more relaxed. With Car‑Net’s online services.

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Important information :


The specified consumption and emissions values were obtained using the legally required measurement procedure. On 1 January 2022, the WLTP test cycle fully replaced the NEDC test cycle. Accordingly, no NEDC values are available for new type-approved vehicles after this date. Figures are not based on a single individual vehicle and are not part of the offer, but serve solely to facilitate comparisons between different types of vehicles. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO2 emissions and performance. Due to the more realistic testing conditions, the fuel consumption and CO2 emissions values measured according to the WLTP are often higher than those measured under the NEDC. This may result in corresponding changes in vehicle taxation as of 1 September 2018. Further information about the differences between the WLTP and NEDC is available at

Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern, Germany or at

The e‑up! is temporarily not available with individual equipment. However, readymade, already manufactured vehicles are available. Simply contact your Volkswagen retailer.
  • ^All prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price (includes VAT, VED, Delivery to retailer, number plates and first registration fee). Volkswagen may change RRPs at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any RRP displaying correctly on our materials. The vehicle specification shown on the website may vary as Volkswagen UK review the model range line up throughout the year. Please ensure that you clarify the exact vehicle specification and prices with your Volkswagen Retailer at point of order

    For fuel consumption and CO2 information for vehicles, view values in the configurator