Activating Car‑Net

Find out how to activate your mobile online services via the Volkswagen app here.

How to activate Car‑Net

Make the day easier with Car‑Net. Here, you’ll find instructions on how to activate Car‑Net online services in your Volkswagen and activate Car‑Net online services.

Want to find out if your vehicle model comes with Car‑Net, VW Connect or We Connect? Try our compatibility checkOpens an external link here. 

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Activating Car‑Net with the Volkswagen app

To set up Car‑Net via the Volkswagen app simply set up a user account. Click below for detailed instructions.

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Red e-up! in a building.
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Activate e-Remote in your e‑up! 

Car‑Net e-Remote offers easy access to the key functions of your e‑up! Find out how to activate e-Remote online services in your e‑up! in our step-by-step guide.

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Connecting to the internet in your car

To access Car‑Net's features you'll need an internet connection in your Volkswagen as well as an active Car‑Net account. Watch the video below for more information or download the instructions to read through at your own pace.

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Compatibility check. Here is a first look at which mobile online services are available in your Volkswagen.  

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Learn more about help with apps and digital services
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Important information :

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The e‑up! is temporarily not available with individual equipment. However, readymade, already manufactured vehicles are available. Simply contact your Volkswagen retailer.

^If you are selecting a Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz then prices shown are the MDP (Manufacturer's Direct Price).  This is the price set by Volkswagen which you pay for the vehicle.  Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle).  The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).  You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.

If you are selecting any other Volkswagen vehicle (excluding the Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.