A woman who is about to get in a metallic blue VW Touran while carrying her child

Car‑Net: Total online service

 Discover Car‑Net

Getting Car‑Net's online services is simple. Many of our models come with Car‑Net as standard. Read on to discover the services on offer.


Your destination displayed almost in real-time

Guide & Inform gives you up-to-date traffic updates, points towards local points of interest, and a crystal clear 2D or 3D map.

How to activate and use Car‑Net

Discover how to quickly enable the range of connected services Car‑Net has to offer.

View activation instructions

Check requirements

Which services are available?

Is your Volkswagen model equipped with VW Connect, We Connect or Car‑Net? Here is a first look at which mobile online services are available in your Volkswagen.

Woman sitting in a car and looking at her phone

Practical services for your day-to-day

Safe and sound

With the optional Emergency Call Service, you can get in touch with the Volkswagen emergency call centre 24/7 by pressing the SOS button. If the airbag in your car is deployed, a call for help will be automatically triggered.

Volkswagen apps

The Volkswagen app - the digital companion for your Volkswagen

Volkswagen apps

The Volkswagen app - the digital companion for your Volkswagen

Man sitting in a Volkswagen looking at his phone

The Volkswagen app brings together the wide range of connectivity services offered by VW Connect, We Connect and Car‑Net. It presents all the key functions and services at a glance and offers even more convenience. Download now.

You may also be interested in

Activating Car‑Net. Find out how to activate your mobile online services here.

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Important information :

To use the Car‑Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be concluded online with Volkswagen AG. To use the services for the full period, you have 90 days after vehicle handover in which to register the vehicle at www.myvolkswagen.net or using the Volkswagen We Connect” app (available in the App Store and Google Play Store). If the customer registers at a later date, the duration of the free period will be reduced accordingly. The use of Car‑Net mobile online services is enabled by means of an integrated Internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the Internet Radio and Hybrid Radio services. For the use of the Internet Radio and Hybrid Radio services and for the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Hybrid Radio with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider are required to use the free We Connect app. The availability of the individual Car‑Net services (“Guide & Inform Premium” and “Security & Service”) described in the packages may differ between countries and depends on both the vehicle and its equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at www.connect.volkswagen-we.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider.
  • ^All prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price (includes VAT, VED, Delivery to retailer, number plates and first registration fee). Volkswagen may change RRPs at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any RRP displaying correctly on our materials. The vehicle specification shown on the website may vary as Volkswagen UK review the model range line up throughout the year. Please ensure that you clarify the exact vehicle specification and prices with your Volkswagen Retailer at point of order

    For fuel consumption and CO2 information for vehicles, view values in the configurator