A man and a woman getting of a red VW Golf
Guide and inform

Guide & Inform.
Your destination displayed almost in real-time.

Guide and inform

Guide & Inform.
Your destination displayed almost in real-time.

Guide & Inform Basic services

Close view of a VW navigation system

Additional Guide & Inform Plus services

A couple crossing the street with a blue VW Golf in the background

Additional services for Guide & Inform Premium1:

*The Guide & Inform Premium services are only available for the Touareg

Close view of the Guide & Inform Premium navigation system

Get in touch with us

Get in touch with us

A man walking down the pavement while carrying a bag, holding his phone and is with earphones on

Any questions, ideas or feedback?

Then give us a call. Contact us on 0800 – 279 750 8 (free from all UK networks). We’re available around the clock. If your telephone provider does not support this number, please call + 44 (0) 1908 – 813 700. The costs are based on the relevant rate charged by your provider. In the case of calls from abroad, roaming charges may apply.

You can also send an email to:
weconnect-support@volkswagen.deOpens a mail link

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Important information :

1.
To use the Car‑Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be concluded online with Volkswagen AG. To be able to use the services for the full term, you have 90 days after delivery of the vehicle to register it under www.volkswagen.co.uk/myvolkswagen. If the customer registers at a later date, the duration of the free period will be reduced accordingly. The use of Car‑Net mobile online services is enabled by means of an integrated Internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the Internet Radio and Hybrid Radio services. For the use of the Internet Radio and Hybrid Radio services and for the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on prices and supported countries at vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Hybrid Radio with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when receiving data from the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with a existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free We Connect app. The availability of the individual Car‑Net services (‘Guide & Inform Premium’ and ‘Security & Service’) described in the packages may differ between countries. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at www.volkswagen.co.uk/myvolkswagen and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider.
  • All prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Volkswagen may change RRPs at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any RRP displaying correctly on our materials. Always obtain prices from your chosen retailer.

    For fuel consumption and CO2 information for vehicles, view values in the price list or the configurator.