Rear view of a red VW ID.4 GTX, two people crossing the street in front of it
2

All services for ID. models

1.
Electricity consumption in kWh/100 km: combined 19.5-17.2; CO2 emissions in g/km: combined 0. Consumption and emissions data is only available for the vehicle according to the WLTP, and not according to the NEDC. Information on consumption and CO₂ emissions with ranges depending on the selected equipment of the vehicle.

All services for ID. models

With VW Connect / VW Connect Plus and We Connect / We Connect Plus, you can use a wide range of helpful online services in your ID., designed to assist and entertain. Check out our digital services and relevant usage requirements at a glance here. 

The availability of the services described in the VW Connect / VW Connect Plus and We Connect / We Connect Plus packages may vary between countries and depend on the model, model year, vehicle equipment and ID. Software version - from ID. Software 3.0 with We Connect and from ID. Software 4.0 with VW Connect. More information on the services available to you can be found in the myVolkswagen customer portalOpens an external link or in your Volkswagen app.

Basic functions in your ID. 

Basic functions such as the Emergency Call Service or the Digital Manual are available in your ID. from the very beginning without registration. Conclusion of a separate VW Connect or We Connect contract is required for updates. 

VW Connect and We Connect – Your introduction to online services

VW Connect / We Connect are the direct link to your ID. offering you everyday assistance with many digital services which you can access free of charge following one-time activation. Usage of these free services requires you to sign up online to a separate VW Connect or We Connect contract with Volkswagen AG.

Please note that the unlimited availability of online services may depend on further preconditions such as the selected user role, service management settings or privacy settings in your vehicle.

Service

Technical / software requirements

Breakdown Call (including Data)

Supplied ex works with a minimum of ID. Software 3.0

Vehicle Status (including Doors & Lights)

-

Vehicle Health Report

minimum ID. Software 3.1

Battery Care Mode

minimum ID. Software 3.1

Plug & Charge

minimum Software 3.1, Plug & Charge-ready charging station from an operator in accordance with ISO 151183

Parking Position

-

Personalisation

Supplied ex works with a minimum of ID. Software 3.0, scope of functions depends on various special equipments

Temperature Notifications

-

Service Scheduling

-

Over-the-Air Updates

-

Wi-Fi Hotspot

requires additional data volume (via smartphone tethering or Cubic Telecom)

Charging guidance

minimum ID. Software 4.0

Technical / software requirements

Supplied ex works with a minimum of ID. Software 3.0

The diagram illustrates the current sales programme.

VW Connect Plus and We Connect Plus – The whole world of online services

Activating VW Connect Plus / We Connect Plus enhances your ID.’s digital offering with more useful services – from smart navigation to remote functions for remote control via smartphone.

Usage of these services requires you to sign up online to a separateVW Connect Plus or We Connect Plus contract with Volkswagen AG. For VW Connect Plus or We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.netOpens an external link or with the Volkswagen app and use the services for the full duration of the agreed initial free period.

Please note that the unlimited availability of online services may depend on further preconditions such as the selected user role, service management settings or privacy settings in your vehicle.

Service

Technical / software requirements

Departure Times

-

Air Conditioning

-

Online Voice Controll4

-

Charging

-

Internet Radio5

-

Online Traffic Information

Navigation function

Online Route Calculation

Navigation function

Online Map Update

Navigation function

Online Destination Import

Navigation function

Online Destination and Route Import

minimum ID. Software 3.1

Online POI Search

Navigation function

Parking Spaces

Navigation function

Charging Stations 

Navigation function

Infotainment system quick start

minimum ID. Software 4.0

Online voice assistant

minimum ID. Software 4.0

Technical / software requirements

-

The diagram illustrates the current sales programme.

In-Car Apps for your ID. 

Use the We Charge charging service in your car or play retro games while your electric car is charging: With your Volkswagen ID and a VW Connect or We Connect activation, you can add lots of apps to the digital offering for your ID. Simply download them from the In-Car Shop in your infotainment system from Software 3.0 onwards.This includes the Vehicle Service app, which you can use to contact your preferred authorised workshop.

In-Car App

Technical / software requirements

Vehicle Service

-

We Charge

Scope of functions depending on navigation function

Games

-

Technical / software requirements

-

Upgrades – enable new functions straight from the ID.

As a VW Connect and We Connect customer, you can also enable new functions in your ID. after purchasing your vehicle – such as smart companions like integrated navigation and even background lighting for your interior. The functions are easy to enable on your infotainment system with a minimum of Software 3.1 ex works. You can find all upgrades for your model in the In-Car Shop.

Function

Technical / software requirements

Navigation

minimum of Software 3.1 ex works

Light Assist

minimum of Software 3.1 ex works

"Air Care Climatronic" air conditioning system

minimum of Software 3.1 ex works

Mood Lighting

minimum of Software 3.1 ex works

Technical / software requirements

minimum of Software 3.1 ex works

The diagram illustrates the current sales programme.

Volkswagen apps

The Volkswagen app - the digital companion for your Volkswagen

Volkswagen apps

The Volkswagen app - the digital companion for your Volkswagen

Man sitting in a Volkswagen looking at his phone

The Volkswagen app brings together the wide range of connectivity services offered by VW Connect, We Connect and Car‑Net. It presents all the key functions and services at a glance and offers even more convenience. Download now.

Download from the App Store
Download from Google Play

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Connectivity

Take the digital options in your ID. model to a new level.

Learn more about VW Connect and We Connect for ID. models
Online services for ID. models

Find out more about activating VW Connect and We Connect for ID. models

View activation guide
Help & contact

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Learn more about help with apps and digital services

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© Volkswagen 2023

Important information :

2.

The specified consumption and emissions values were obtained using the legally required measurement procedure. On 1 January 2022, the WLTP test cycle fully replaced the NEDC test cycle. Accordingly, no NEDC values are available for new type-approved vehicles after this date. Figures are not based on a single individual vehicle and are not part of the offer, but serve solely to facilitate comparisons between different types of vehicles. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO2 emissions and performance. Due to the more realistic testing conditions, the fuel consumption and CO2 emissions values measured according to the WLTP are often higher than those measured under the NEDC. This may result in corresponding changes in vehicle taxation as of 1 September 2018. Further information about the differences between the WLTP and NEDC is available at https://www.volkswagen.co.uk/en/owners-and-drivers/important-information/wltp.html.

Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern, Germany or at www.dat.de/co2.

3.
Plug & Charge can be used at the charging stations technically equipped for this purpose with a valid charging contract from a charging provider. Once the vehicle is connected to the charging station using the charging cable, encrypted and secure communications are initiated in accordance with ISO 15118. The service must be activated in order to use Plug & Charge. The service can be activated or deactivated either in the infotainment system or the Volkswagen app. At the same time, location data must be activated in the vehicle’s privacy settings.
4.
Online Voice Control is currently available for the following languages: English (UK and US), German, Danish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Swedish, Spanish and Czech. The language you can use to interact with Voice Control depends on the language selected in your infotainment system.
5.
The use of VW Connect / VW Connect Plus and We Connect / We Connect Plus mobile online services is enabled by means of an integrated Internet connection. For the use of the “Wi-Fi hotspot”, data plans can be purchased from the external mobile communications partner “Cubic Telecom” by the primary user. The data in these plans can be used by all users and vehicle users in the network coverage area within many European countries. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the “Wi-Fi hotspot” with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding function is only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad. 
6.
To use the VW Connect and VW Connect Plus or We Connect and We Connect Plus services for the ID. family, you need a Volkswagen ID user account and need to log into VW Connect / VW Connect Plus or We Connect / We Connect Plus with your username and password. A separate VW Connect / VW Connect Plus or We Connect / We Connect Plus contract must also be concluded online with Volkswagen AG. After vehicle handover you have 90 days in which to register the vehicle at myvolkswagen.net or via the “Volkswagen” app and app (available in the App Store and Google Play Store) and use the VW Connect Plus / We Connect Plus services for the full duration of the agreed initial free period. If you register at a later date, the duration of the initial period will be reduced accordingly. You can view the exact period during the activation process or following activation on myvolkswagen.net. When the initial VW Connect Plus / We Connect Plus contract period has expired, this may be renewed for a fee.  Some VW Connect / VW Connect Plus or We Connect / We Connect Plus mobile online services can only be used via the “Volkswagen” app. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.  The mobile online services are available for the agreed contract period and may be subject to substantive changes during the contract period. The services included in the VW Connect and VW Connect Plus or We Connect and We Connect Plus packages may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. More information is available at connect.volkswagen.com and your Volkswagen dealership. Please also take note of the current Terms and Conditions for the digital services of the ID. family.  

  • ^All prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price (includes VAT, VED, Delivery to retailer, number plates and first registration fee). Volkswagen may change RRPs at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any RRP displaying correctly on our materials. The vehicle specification shown on the website may vary as Volkswagen UK review the model range line up throughout the year. Please ensure that you clarify the exact vehicle specification and prices with your Volkswagen Retailer at point of order. 

    For fuel consumption and CO2 information for vehicles, view values in the configurator.