Rear view of a red VW ID.4 GTX, two people crossing the street in front of it
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All services for ID. models

With VW Connect / VW Connect Plus and We Connect / We Connect Plus, you can use a wide range of helpful online services in your ID., designed to assist and entertain. Check out our digital services and relevant usage requirements at a glance here. 

The availability of the services described in the VW Connect / VW Connect Plus and We Connect / We Connect Plus packages may vary between countries and depend on the model, model year, vehicle equipment and ID. Software version - from ID. Software 3.0 with We Connect and from ID. Software 4.0 with VW Connect. More information on the services available to you can be found in the myVolkswagen customer portalOpens an external link or in your Volkswagen app.

Basic functions in your ID. 

Basic functions such as the Emergency Call Service or the Digital Manual are available in your ID. from the very beginning without registration. Conclusion of a separate VW Connect or We Connect contract is required for updates. 

VW Connect and We Connect – Your introduction to online services

VW Connect / We Connect are the direct link to your ID. offering you everyday assistance with many digital services which you can access free of charge following one-time activation. Usage of these free services requires you to sign up online to a separate VW Connect or We Connect contract with Volkswagen AG.

Please note that the unlimited availability of online services may depend on further preconditions such as the selected user role, service management settings or privacy settings in your vehicle.

Service

Technical / software requirements

Breakdown Call (including Data)

Supplied ex works with a minimum of ID. Software 3.0

Vehicle Status (including Doors & Lights)3

-

Vehicle Health Report

minimum ID. Software 3.0

Battery Care Mode

minimum ID. Software 3.0

Plug & Charge

minimum Software 3.0, Plug & Charge-ready charging station from an operator in accordance with ISO 151184

Parking Position

-

Personalisation

Supplied ex works with a minimum of ID. Software 3.0, scope of functions dependent on special equipment and software version

Temperature Notifications

-

Service Scheduling

-

Over-the-Air Updates

-

Wi-Fi Hotspot

requires additional data volume (via smartphone tethering or Cubic Telecom)

Charging guidance

minimum ID. Software 4.0

Lock & Unlock

minimum ID. Software 5.0

Technical / software requirements

Supplied ex works with a minimum of ID. Software 3.0

The diagram illustrates the current sales programme.

VW Connect Plus and We Connect Plus – The whole world of online services

Activating VW Connect Plus / We Connect Plus enhances your ID.’s digital offering with more useful services – from smart navigation to remote functions for remote control via smartphone.

Usage of these services requires you to sign up online to a separate VW Connect Plus or We Connect Plus contract with Volkswagen AG.2 

Please note that the unlimited availability of online services may depend on further preconditions such as the selected user role, service management settings or privacy settings in your vehicle.

Service

Technical / software requirements

Departure Times

-

Air Conditioning

-

Online Voice Controll5

-

Charging

-

Internet Radio6

-

Online Traffic Information

Navigation function

Online Route Calculation

Navigation function

Online Map Update

Navigation function

Online Destination Import

Navigation function

Online Destination and Route Import

minimum ID. Software 3.0

Online POI Search

Navigation function

Parking Spaces

Navigation function

Charging Stations 

Navigation function

Infotainment system quick start

minimum ID. Software 4.0

Online voice assistant7

minimum ID. Software 4.0

Technical / software requirements

-

The diagram illustrates the current sales programme.

In-Car Apps for your ID. 

Use the We Charge charging service in your car or play retro games while your electric car is charging: With your Volkswagen ID and a VW Connect or We Connect activation, you can add lots of apps to the digital offering for your ID. Simply download them from the In-Car Shop in your infotainment system from Software 3.0 onwards.This includes the Vehicle Service app, which you can use to contact your preferred authorised workshop.

In-Car App

Technical / software requirements

Vehicle Service

minimum ID. Software 3.0

We Charge

Scope of functions depending on navigation function

Games

-

Spotify

minimum ID. Software 4.0, VW Connect Plus

Wellness

minimum ID. Software 5.0

AirConsole8

minimum ID. Software 4.0, VW Connect Plus

Technical / software requirements

minimum ID. Software 3.0

More options

With your Volkswagen ID and VW Connect or We Connect activated, you can use other useful services from Volkswagen. From software version 3.0, download handy functions in the In-Car Shop.

More options

Technical / software requirements

Travel Assist with mass location data

For ID. models delivered with Software 3.0 at a minimum. VW Connect / We Connect activation is required to use mass location data. Without this, the “Travel Assist” functions themselves remain usable.
The optional special equipment assist package “Plus” must be purchased during the vehicle order process - subsequent activation / purchase on demand is not possible.

Mass location data (online component) for Travel Assist

For ID. models delivered with Software 5.0 at a minimum. VW Connect / We Connect activation is required to use mass location data. Without this, the “Travel Assist” functions themselves remain usable.
The optional special equipment assist package “Plus” must be purchased during the vehicle order process - subsequent activation / purchase on demand is not possible.

Data packages (Cubic Telecom)

Jump to Cubic Telecom included in scope of service

Technical / software requirements

For ID. models delivered with Software 3.0 at a minimum. VW Connect / We Connect activation is required to use mass location data. Without this, the “Travel Assist” functions themselves remain usable.
The optional special equipment assist package “Plus” must be purchased during the vehicle order process - subsequent activation / purchase on demand is not possible.

The diagram illustrates the current sales programme.

Upgrades – enable new functions straight from the ID.

As a VW Connect and We Connect customer, you can also enable new functions in your ID. after purchasing your vehicle – such as smart companions like integrated navigation and even background lighting for your interior. The functions are easy to enable on your infotainment system with a minimum of Software 3.0 ex works. You can find all upgrades for your model in the In-Car Shop.

Function

Technical / software requirements

Navigation

minimum ID. Software 3.0 ex works

Light Assist

minimum ID. Software 3.0 ex works

"Air Care Climatronic" air conditioning system

minimum ID. Software 3.0 ex works

Mood Lighting

minimum ID. Software 3.0 ex works

Comfort package

ID.7 (minimum ID. Software 5.0 ex works)

Assist package "IQ.DRIVE"

ID.7 (minimum ID. Software 5.0 ex works)

Technical / software requirements

minimum ID. Software 3.0 ex works

The diagram illustrates the current sales programme.

Packages & renewal prices

Our ID. models are ready for connectivity as standard with a permanently installed SIM card. For new vehicles, the VW Connect and We Connect and VW Connect Plus and We Connect Plus service bundles are available free of charge for an initial period. The services can then be renewed in your infotainment system’s In-Car shop, for instance, or via the Volkswagen Connect shopOpens an external link. 

VW Connect / We Connect

VW Connect Plus / We Connect Plus

Extend by 1 year
(inc. VAT) 

-

£129

Extend by 2 years
(inc. VAT) 

-

£219

VW Connect / We Connect

-

VW Connect Plus / We Connect Plus

£129

The diagram illustrates the current sales programme.

Volkswagen apps

The Volkswagen app - the digital companion for your Volkswagen

Woman looking at a mobile phone. A red Volkswagen in the background

The Volkswagen app brings together the wide range of connectivity services offered by VW Connect, We Connect and Car‑Net. It presents many key functions and services at a glance and offers even more convenience. Watch the video about the app here.

Download from the App Store
Download from Google Play

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VW ID.5 GTX in red, front visible, woman getting out
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ID.5 GTX: Energy consumption combined: 17.6-16.4 kWh/100 km; CO₂ emissions combined: 0 g/km; CO₂ class: A. Information on consumption, CO₂ emissions and CO₂ classes with ranges depending on the selected equipment of the vehicle.  
Connectivity

Take the digital options in your ID. model to a new level.

Learn more about VW Connect and We Connect for ID. models
Ein Mann in Winterjacke steht in verschneiter Landschaft und schaut auf sein Smartphone.
Online services for ID. models

Find out more about activating VW Connect and We Connect for ID. models

View activation guide
A woman sitting in a Volkswagen looking at her phone
Help & contact

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Learn more about help with apps and digital services

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© Volkswagen 2025

Important information :

1.
The stated consumption and emissions data is not based on a single individual vehicle and is not part of the offer, but serves solely to facilitate comparisons between different types of vehicles. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO2 emissions and performance.
2.

When you buy a new vehicle, you have the opportunity to use digital services from VW Connect (Plus), We Connect (Plus) or VW Connect (Basic / Navigation) for the free initial contract period. To use the VW Connect (Plus), We Connect (Plus) or VW Connect (Basic / Navigation) services, you must have a Volkswagen ID user account and need to log in with your username and password. Once the Volkswagen ID user account has been successfully set up and linked to your vehicle, you can use the vehicle-, country-, software- and equipment-specific digital services for an initial contract period free of charge. For this purpose, a separate VW Connect (Plus), We Connect (Plus) or VW Connect (Basic / Navigation) contract must be concluded with Volkswagen AG online at https://www.myvolkswagen.net or via the “Volkswagen” app (available in the App Store and Google Play Store). The actual length of the free contract period depends on when you activate the digital services. From the ninetieth day after initial delivery at the latest, the free initial contract period will begin to reduce automatically. You can view the exact contract period for your specific vehicle on myVolkswagen https://www.myvolkswagen.net.

Some We Connect / We Connect Plus or VW Connect / VW Connect Plus mobile online services can only be used via the “Volkswagen” app. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.  

The mobile online services are available for the agreed contract period and may be subject to substantive changes during the contract period. The services included in the We Connect and We Connect Plus or VW Connect and VW Connect Plus packages may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. More information is available at https://connect.volkswagen.com and your Volkswagen dealership. Please also take note of the current Terms and Conditions for the digital services of the ID. family.  

3.
The display of the opening status for the electric rear sliding windows via the VW Connect function “Vehicle Status” is not supported for the ID. Buzz.
4.
Plug & Charge can be used at the charging stations technically equipped for this purpose with a valid charging contract from a charging provider. Once the vehicle is connected to the charging station using the charging cable, encrypted and secure communications are initiated in accordance with ISO 15118. The service must be activated in order to use Plug & Charge. The service can be activated or deactivated either in the infotainment system or the Volkswagen app. At the same time, location data must be activated in the vehicle’s privacy settings.
5.
Online Voice Control is currently available for the following languages: English (UK and US), German, Danish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Swedish, Spanish and Czech. The language you can use to interact with Voice Control depends on the language selected in your infotainment system.
6.
The use of VW Connect / VW Connect Plus and We Connect / We Connect Plus mobile online services is enabled by means of an integrated Internet connection. For the use of the “Wi-Fi hotspot”, data plans can be purchased from the external mobile communications partner Cubic Telecom by the primary user. The data in these plans can be used by all users and vehicle users in the network coverage area within many European countries. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the “Wi-Fi hotspot” with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding function of the service is only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad. 
7.
The online voice assistant is currently available for the following languages: English (UK and US), German, Danish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Swedish, Spanish and Czech.For these languages, the “ChatGPT” artificial intelligence is also integrated (connection to Chat GPT Version 3.5 Turbo). For these languages, there is also a connection to the Wikipedia knowledge database and “ChatGPT” artificial intelligence (connection to ChatGPT Version 3.5 Turbo). Note: ChatGPT answers may vary, contain incomplete, inaccurate or irrelevant information, and infringe upon third-party rights. Accordingly, do not rely on the answers without checking them based on other sources of information. Furthermore, make sure that the use or dissemination of the responses, e.g. on social media or online, does not infringe upon any third-party rights (particularly copyrights or data protection rights). The language you can use to interact with the voice assistant depends on the language selected in your infotainment system. This is also responsible for the voice assistant functions, which may vary depending on the set language. If you consent to the processing of your location data for the online voice assistant, or add location information to your voice request, you will also receive location-specific search results. You may give consent while connecting your vehicle with your Volkswagen ID user account, or subsequently in your Volkswagen ID user account or via the following link https://www.myvolkswagen.net/start/en/onlinespeechconsent.html, which is also displayed in your vehicle infotainment system in the form of a QR code. 
8.
The AirConsole provider and contractual partner is N-Dream AG. The use of AirConsole is in accordance with the legal provisions of N-Dream AG. Volkswagen bears no responsibility for the content of AirConsole and exclusively technically enables access to AirConsole. Data protection information can be found in the VW Connect Privacy Policy.

^ Prices listed are Volkswagen UK’s recommended On The Road (OTR) retail price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer. Your contract is always with the Volkswagen Retailer. Volkswagen UK’s recommended OTR includes: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).

Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.
Models shown and information provided (including standard equipment) reflect the specification for the current model year, which is the product currently available for order from the factory.  Information may differ from what you have ordered if, for example, you ordered before the change in model year or you ordered a vehicle from stock.  Vehicles available for purchase from stock and those shown within the 'Stock Locator' tool may have a different specification, from a previous model year.  Please contact your chosen retailer for details.