Side view of a VW car with the left front door open and a man sitting with legs out

We Connect

Simply stay connected with We Connect services

Simply stay connected with We Connect services

Discover We Connect

Ready for the next generation of mobile online services: from model year 2021, the majority of new Volkswagen vehicles are We Connect-ready for you. Thanks to the permanently installed eSIM card, your Volkswagen is ready to go online from the outset. You can also use the We Connect app to connect your smartphone with your Volkswagen, giving you access to specific vehicle functions and vehicle status. Discover We Connect’s connectivity services.

The availability of the individual services may differ and depends on the vehicle and equipment. You can find more information at , model brochures and from your Volkswagen Retailer.

Want to find out if your vehicle model comes with We Connect or Car‑Net? Try our compatibility check hereOpens an external link.

We Connect Features

A couple sitting inside a VW car with the woman holding a mobile phone

From navigation and safety to entertainment and personalisation, We Connect gives you access to a huge variety of features. Take a closer look at everything you get when you take advantage of our We Connect services.


A woman holding a mobile phone

Find out how to activate your mobile online services via the We Connect app along with detailed instructions.

We Connect Start / ID

A couple sitting inside a car and looking at a dashboard display

Exclusively designed for the ID. Range, We Connect Start / ID seamlessly connects your car to your online services. Use We Connect Start / ID to control charging, air conditioning, navigation systems and more, directly from your phone.

We Connect Go

A woman looks at a smartphone with the We Connect Go app.

We Connect Plus, also known as Guide & Inform, can help you find points of interest, get traffic information in real-time, and much more. Click below to learn everything We Connect Plus can do.

We Upgrade

Touchscreen of a upgrade-ready VW via the in-car shop

We Upgrade allows you to make your Volkswagen even more connected. Using your car’s infotainment system, you can instantly purchase navigation upgrades, driver assist systems, and more.

Screen shots of the We Connect app on three mobile phones

We Connect app download

Enjoy all the benefits of Car‑Net and We Connect in one app. Simply download the We Connect app for your smartphone operating system an connect it to your Volkswagen.

Download We Connect in the App StoreOpens an external link

Download We Connect in the Play StoreOpens an external link

In-car shop and in-car apps - How it works

As a We Connect1 customer, you can purchase and immediately download handy functions and services straight from the In-Car Shop in your infotainment system. Just like you’re used to doing with your smartphone. Whether it’s Amazon Alexa2 or We Score: discover these in-car apps and other downloadable functions that will help bring your Volkswagen into the digital future. It’s even easy to extend the We Connect Plus license for your vehicle via the In-Car Shop or the We Connect web shopOpens an external link, so you can enjoy using the whole range of We Connect mobile online services for an additional one or two years. 


Important information :

To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be concluded online with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at or via the Volkswagen We Connect” app (available in the App Store and Google Play Store) and use the services for the full duration of the agreed free period. The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the “Streaming & Internet” services and individual in-car apps. For the use of the “Streaming & Internet” services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on conditions, prices and supported countries at Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider are required to use the free We Connect app. The availability of the individual We Connect and We Connect Plus services described in the packages may differ between countries and depends on both the vehicle and its equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at and your Volkswagen retailer. For information on mobile data charges, please consult your mobile data provider.
Amazon, Alexa and all associated logos and movement marks are protected trademarks of, Inc. or its subsidiaries. The Alexa function indicated requires smart home technology. To use Alexa, you need an Amazon user account.   Volkswagen AG (Volkswagen) allows access to Amazon Alexa Voice Services using this in-car app. Volkswagen is not responsible for providing the Alexa services. Amazon provides the Alexa services at its own responsibility. Use of Amazon’s Alexa services is governed by Amazon’s Terms of Use and Privacy Policy. Information on data processing for the purposes of passing on data to Amazon can be found in the We Connect Privacy Policy. To use the Alexa in-car app in a Volkswagen, you also require a Volkswagen ID and a We Connect contract whose scope includes the voice control option. Data connection costs shall be borne by you. The Alexa In-Car App is exclusively available/usable in vehicles with the following country-specific equipment: United Kingdom, Ireland, Germany, Austria, Italy, Spain, France and Japan. Your Volkswagen dealership can tell you whether your vehicle meets this requirement. Currently only the above countries are supported by the Alexa In-Car App, as Amazon Alexa is only available for these countries.
  • All prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price (includes VAT, VED, Delivery to retailer, number plates and first registration fee). Volkswagen may change RRPs at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any RRP displaying correctly on our materials. The vehicle specification shown on the website may vary as Volkswagen UK review the model range line up throughout the year. Please ensure that you clarify the exact vehicle specification and prices with your Volkswagen Retailer at point of order

    For fuel consumption and CO2 information for vehicles, view values in the configurator.