Volkswagen Vehicle Order Request Service

TERMS AND CONDITIONS

These terms ("Terms") and the Site terms and conditions (see https://www.volkswagen.co.uk/en/legal.html) apply to you when you configure a vehicle and submit an order request through our online configurator tool (the "Order Request Service") at https://www.volkswagen.co.uk/en.html (the "Site"). 

Please read these Terms carefully before you make any order request.  When you make an order request, you confirm that you accept and will comply with these Terms.  If you do not accept these Terms, then you should not make an order request.

If you have any questions about anything in these Terms or our Order Request Service; if you have any technical issues with the Site; or if you wish to make a complaint, then please contact us.

The Order Request Service is operated by Volkswagen, a trading division of Volkswagen Group United Kingdom Limited ('Volkswagen', 'we', 'our' or 'us', as applicable). Our registered office address is at Yeomans Drive, Blakelands, Milton Keynes MK14 5AN. Our registered company number is 514809 and our VAT registration number is 217990930.

The Order Request Service

1. The Site includes a tool that allows you to configure and customise a new Volkswagen vehicle according to your preferences (the "Configurator").  You can currently find this tool at https://www.volkswagen.co.uk/en/configurator.html

2. Once you have configured your desired vehicle using the Configurator, you may submit an order request in accordance with these Terms.  To do so, simply select your preferred Volkswagen retailer ("Volkswagen Retailer"), provide the requested contact information and click the "Request Order" button.

3. Once you have submitted an order request (in accordance with these Terms):

(a) your vehicle configuration and contact details will be shared with your selected Volkswagen Retailer.  By submitting the request, you authorise Volkswagen to share such details with your selected Volkswagen Retailer; and

(b) the Volkswagen Retailer will contact you by email or telephone to discuss your configured vehicle and to set up an appointment to discuss the vehicle.

4. As part of the process, you will be asked if you wish to:

(a) trade in your current vehicle and provide details of such vehicle; and

(b) express an interest in additional products, e.g. the Service Plan,

such schemes and products are optional and are not guaranteed and remain subject to separate terms and conditions.  By entering details or ticking the relevant box, you are simply indicating your potential interest.  Please discuss these with your chosen Volkswagen Retailer.

5. The Order Request Service allows you to express an interest in your configured vehicle with your preferred Volkswagen Retailer. It is a request for the Volkswagen Retailer to contact you and set up an appointment to discuss the vehicle further.  It is not a vehicle order, reservation, purchase agreement or commitment to buy a vehicle.  It (a) does not create a contract or other binding obligation to reserve, supply or purchase the vehicle between you and Volkswagen or you and a Volkswagen Retailer and (b) is not a vehicle order or an offer capable of acceptance.

Ordering and purchasing process

6. If, following your order request, you wish to go ahead and make an order and to purchase the vehicle, you will need to do so with your chosen Volkswagen Retailer.

7. The purchase process will start when you visit the applicable Volkswagen Retailer in the same way it would if purchasing a vehicle in person from the Volkswagen Retailer's showroom.  A Volkswagen specialist will provide and discuss with you the terms and conditions relating to your purchase of the vehicle.

8. If you decide to purchase the requested vehicle, the agreement for the purchase of the vehicle will be between you and the applicable Volkswagen Retailer.  We (Volkswagen Group United Kingdom Limited) do not enter into these agreements and, as we are not a party to them, do not have any obligations under them.

9. As part of the ordering process, it is exclusively up to the Volkswagen Retailer to provide you with all the pre-contractual information about the vehicle and then if applicable to agree, with you, all the terms and conditions of the vehicle order including the price, financing conditions and delivery date.  Please address any queries or issues to your Volkswagen Retailer.

10. Lead times for vehicles that are ordered may vary. Time of delivery may be impacted by different factors, such as demand and your order's position in the queue. You will be advised of likely lead times by your Volkswagen Retailer on placing your order for the vehicle. After placing an order for the vehicle, you will be updated on progress by your Volkswagen Retailer in accordance with its standard purchasing process.

Availability

11. The Order Request Service is only available for certain vehicles.  It will not be possible to submit an order request for all vehicles and models configured using the Configurator.  It is only possible where the "Request Order" button is visible.

12. The Order Request Service is intended for newly launched models that are not yet in stock. Once a model becomes available from stock, it will be removed from the Order Request Service and you would instead need to use our stock locator tool. We reserve the right to remove vehicle(s) and model(s) from the Order Request Service at any time, without notice.

13. If you are interested in a specification, model or vehicle that is not available as part of the Order Request Service, then please speak directly to your local Volkswagen Retailer. 

14. All vehicles which you express an interest in through the Order Request Service are subject to availability. We do not guarantee that your specific configuration will be available or that it will be available within a particular timescale (whether or not the "Request Order" button is visible). You should discuss availability and lead times with your Volkswagen Retailer when they contact you following your expression of interest through the Order Request Service.

15. We may close the Order Request Service to new applicants for any reason at any time. 

General; pricing

16. While we endeavour to ensure that information is accurate on the website, it is always possible that errors may occur. We cannot (and Volkswagen Retailers cannot) accept responsibility for your reliance on information contained on the website.

17. Vehicle configurations shown on the Site are provided for illustration purposes only.  Certain options, features, model variants, prices, VED and other rates, delivery times and specifications may change or become unavailable before an order is placed.  Your selected Volkswagen Retailer will confirm the final specification, pricing, availability and estimated delivery times before any order is accepted.

18. Prices listed on the tool (including the summary page) are Volkswagen's recommended On The Road (OTR) retail price.  Actual prices are set by Volkswagen Retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  There is no guarantee that the prices shown on the tool will be the price payable by you in a final confirmed order.

19. Volkswagen's recommended OTR includes: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).

Eligibility

20. UK individuals aged 18+ who submit an order request using the Configurator are eligible to participate in the Order Request Service under these Terms.  Individuals may submit an order request for their personal use or on behalf of a business.

21. Order requests are non-transferable.  The individual that made the request must be the individual who places an order for the vehicle, enters into the purchase agreement with the Volkswagen Retailer and ultimately takes ownership of the vehicle for personal or business use.

22. You agree not to use the Order Request Service for any re-sale purposes.  Requests deemed to be made with the intent to ultimately re-sell the vehicle in which you are expressing an interest will be void.

Our liability to you

23. We are under a legal duty to provide an Online Request Service that conforms to the description of the Site and in these Terms.  We will provide the Online Request Service with reasonable skill and care.

24. We are responsible for foreseeable loss or damage caused by us.  If we fail to comply with our obligations to you under these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a contract on the basis of these Terms.

25. We are not liable for business losses.  We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

26. Volkswagen Retailers' liability to you in connection with any concluded order, following your use of the Order Request Service, will be as set out in the relevant Volkswagen Retailer's terms and conditions of sale.

27. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We therefore do not in any way exclude or limit our liability under or in connection with any contract with you based on these Terms for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Privacy Notice

28. Please refer to our Privacy Notice for information about how we will use your personal information in connection with the Order Request Service and how it will be shared.

Other important terms

29. Site availability and terms of use.  We try to make the Site, the Configurator and the Order Request Service available at all times, but, of course, due to the inherent nature of online and internet-based services, we cannot guarantee this.  Your use of the Site is governed by the terms of use set out here https://www.volkswagen.co.uk/en/legal.htmlOpens an external link.

30. Getting advice about your consumer rights.  As a consumer, you have legal rights in relation to services that are not provided with reasonable skill and care or not as described.  Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.  Nothing in these Terms will affect these legal rights.

31. We may transfer this agreement to someone else.  We may transfer our rights and obligations under these Terms to another organisation within our group.

32. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

33. If a court finds part of these Terms illegal, the rest will continue in force. Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.

34. Which laws apply to these Terms and where you may bring legal proceedings. These Terms are governed by the law of England and Wales and we and you can bring legal proceedings in the English courts. Nothing in this section shall deprive you of the right to bring or defend proceedings in your home state nor of the protection afforded to you by the mandatory rules of law of the country in which you live. For example, if you live in Scotland you can bring legal proceedings in either the Scottish or the English courts and if you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or English courts.

35. Reliance on these Terms. We intend to rely on these written Terms and any document expressly referred to in them in relation to their subject matter. We and you will be legally bound by these Terms.

36. We are not responsible for delays outside our control. If we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do, or as a result of events or circumstances beyond our reasonable control, our inability or delay in performing our obligations will not be deemed to be in breach of contract.

37. References to 'including' and other similar expressions. In these Terms, words that appear after the expression 'include', 'including', 'other', 'for example', 'such as' or 'in particular' (or any similar expression) will not limit the meaning of the words appearing before such expression.

38. "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails.

39. Waiver. If you breach these Terms and we choose to ignore your breach, or if we delay in taking steps against you, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms again.

40. Contact details.  For a list of our correspondence addresses and telephone and email contact details, please visit our Contact Us page. 

© Volkswagen 2026

Important information :

  1. Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.
  2. Volkswagen Group United Kingdom Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 464440. Volkswagen Group United Kingdom Limited is acting as a credit broker, not a lender. The only lender we will introduce you to is Volkswagen Financial Services (UK) Limited, MK14 5LR. We may introduce you to vehicle retailers, who are acting as credit brokers.

  3. ^ Prices listed are Volkswagen UK’s recommended On The Road (OTR) retail price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer. Your contract is always with the Volkswagen Retailer. Volkswagen UK’s recommended OTR includes: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). Images shown may not reflect base specification and depict optional cost options.

    Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

  5. Models shown and information provided (including standard equipment) reflect the specification for the current model year, which is the product currently available for order from the factory.  Information may differ from what you have ordered if, for example, you ordered before the change in model year or you ordered a vehicle from stock.  Vehicles available for purchase from stock and those shown within the 'Stock Locator' tool may have a different specification, from a previous model year.  Please contact your chosen retailer for details.