Information and advice for Independent repairers

Technical Literature

To repair vehicles and to source Volkswagen special tools, please consult the technical literature provided by Volkswagen via our electronic repairs and workshop information website erWinOpens an external link

If you encounter any issues, we will assist in your repair actions. We hope you understand that our one precondition is that you have the literature required, a sufficiently trained service team and the necessary equipment, tools and measurement equipment.

Diagnostic System

For enquiries connected to ODIS installation, GeKo, security and component protection e.g key code and radio code etc. contact us at independent.workshop@vwg.co.ukOpens a mail link

ODIS support for independent motor traders

For ODIS support please email your details and a request for the support document to independent.workshop@vwg.co.ukOpens a mail link.

Tools and Equipment

To purchase tools and equipment from Volkswagen UK please visit; https://tps.trade/centre-finderOpens an external link

Training

If you would like any information about technical or non-technical training please contact our National Learning Centre and they will be able to help you with details of available courses and how to book. The National Learning Centre can be contacted on 01908 601595 or askthenlc@vwg.co.ukOpens a mail link.

Technical Support

If you are an Independent workshop and have a technical enquiry please use the Repairer Technical Escalation FormOpens an external link.

Please note – when you complete this form, any personal details will be retained and processed by Volkswagen Group UK Limited for the purposes of responding to your request and providing you with technical advice. You agree by submitting the form that we may contact you (on the details provided) in relation to this request.

If you are a customer and need to make contact with us, please contact Customer Services.

Important information :

^If you are selecting a Volkswagen ID.3, ID.4, ID.5 or ID.7 then prices shown are the MDP (Manufacturer's Direct Price).  This is the price set by Volkswagen which you pay for the vehicle.  Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle).  The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).  You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.

If you are selecting any other Volkswagen vehicle (excluding the Volkswagen ID.3, ID.4, ID.5 and ID.7) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). 

Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

For fuel consumption and CO2 information for vehicles, view values in the configurator.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.