A customer about to press the SOS button on their VW

What to do in an emergency

What to do in an emergency

If the worst happens and you have an accident, quick and decisive action can make a huge difference. Read below to discover more information and advice for emergency services, first responders / attenders.

Rescue data sheets

We’ve put together a collection of rescue data sheets which tell you exactly what to do in emergency situations, including when dealing with high voltage equipment.

Advice for emergency services first responders / attenders to electric and hybrid vehicles

The material contained within this section details information for first attenders when faced with one of the Volkswagen range of electric or hybrid vehicles, where the high voltage system integrity may have been compromised following an accident or incident.

First responder rescue information for Volkswagen High Voltage vehicles Opens an external link
Emergency services sheet e-up
Emergency services sheet eGolf
Emergency services sheet Golf GTE
Emergency services sheet Passat saloon GTE
Emergency services sheet Passat estate GTE
High voltage systems accident assistance recovery FAQs

This information is meant for professional services only. Further information can be found in the owner's manual and at Erwin.volkswagen.deOpens an external link or by contacting our customer service centre on 0800 0833 914

Next steps

Important information for Volkswagen owners and drivers

Motor code of industry

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