Accident and Roadside Assistance
As a Volkswagen owner, you’re driving one of the most reliable cars on the road.
But to give you total peace of mind, we’ve partnered with The AA to offer you Volkswagen Roadside Assistance, which is available for both new and Approved Used cars. Supported by The AA, you’ll have access to dedicated Volkswagen Group Technicians, all in specially equipped vehicles. So, if you should ever find yourself in need of assistance, you’ll have access to a breakdown service that’s tailored specifically to your Volkswagen across the UK and Europe, 24 hours a day, 365 days a year.
If your vehicle has broken down or you need immediate assistance, please call 0330 100 3241.
Help whether you're at home or abroad
Whether you're driving at home in the UK or exploring Europe, with Volkswagen's Accident and Roadside Assistance, you can rest assured you're always covered. No matter where your journey takes you, we're here to help to get back on the road quickly and safely.
Assistance at home
Call us on 0330 100 3241
- Advise the operator that you have Volkswagen Roadside Assistance.
- Provide your details to the operator.
- Advise the operator of the location of your vehicle, the nature of any issue, and provide any other requested information by the operator.
- If your cover has lapsed, visit www.roadsidecover.com/volkswagen or call: 0330 053 0344 to extend it.
Assistance in Europe
Volkswagen European Roadside Assistance 24 hour helpline: 00800 1330 3939
- When calling don't forget that dialling and ringing tones differ from country to country and that the 00800 1330 3939 number may not work from some telephone networks.
- If you experience difficulties use the following alternative to reach Volkswagen European Roadside Assistance: 0033 (0) 472 171 258
- To find out more about Terms and Conditions while abroad please read the following PDF document:
Volkswagen Roadside Assistance provides the following:
Driving a vehicle from the ID. Range?
If you drive an all-electric vehicle from our ID. range our Mobility Guarantee means you're automatically covered for roadside assistance.
Do I need to renew my cover?
If your Volkswagen is under one year old, you have Volkswagen Roadside Assistance provided free of charge. Models in our ID. Range and our Touareg models benefit from three years' complimentary cover.
You can extend your roadside cover from just £120 a year, which represents exceptional value for money for comprehensive UK and European cover. To extend your cover visit www.roadsidecover.com/volkswagen or call 0330 053 0344.
Important information in the event of an emergency
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In the event of an accident, quick and accurate action is needed. That’s why we provide so-called rescue data sheets for first responders. They contain vehicle-specific information on the location of security-relevant components and can be easily downloaded via the model overview. To support the training of emergency and recovery personnel we highly recommend our guide for rescue workers.
