A couple sitting inside a car and looking at a dashboard display

We Connect
Start / ID

Connects you, assists you, gets you to your destination with ease

Go to App StoreOpens an external link

Go to Play StoreOpens an external link

Connects you, assists you, gets you to your destination with ease

Go to App StoreOpens an external link

Go to Play StoreOpens an external link

The smart connection to your Volkswagen ID.

If you drive an ID. model We Connect Start makes your Volkswagen totally connected. The eCall emergency system is available immediately. And with We Connect Start’s online services, you can bring digital assistants on board, get the latest information on charging and traffic and remotely control selected functions from your smartphone.

Ready to go when you are

Want to check your ID. model’s remaining range? With your smartphone and the We Connect ID. app, you can keep track of your battery’s charge level and remaining range when your ID. is online and check whether the charging cable is connected. If it is, you can start or stop charging sessions from your sofa. To do so, simply enter your departure time for work once and your ID. will be waiting for you with a full charge every morning. 

We Charge
Electricity consumption, kWh/100 km: combined 16,9-15,5; CO₂ emissions combined, g/km: 0; efficiency class: A+

We Charge5 – charging made simple

We Charge makes charging your ID. even easier. At home with your Wallbox and on the go at over 200,000 public charge points in Europe. The In-Car App directly integrated into the infotainment system of your ID. is especially practical, as it enables you to search for available charging stations near you on the map – including information about the available connector types and charging speeds – and use them as a navigation destination.

Connected with the We Connect ID. app

Download the convenience update for the ID. family: the We Connect ID. app connects you to your Volkswagen ID. and everything that matters to you. It turns your smartphone into a remote control you can use to manage the vehicle’s functions. 

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3 phone screens showing the We Connect ID.app features

Just register and get started

Find out how you can activate We Connect Start in just a few easy steps and enjoy a range of digital services in your car and on your smartphone.


Additionally, you can download the activation instructions as a PDF.

Get in touch with us

Get in touch with us


Any questions, ideas or feedback?

Then give us a call. Contact us on 0800 – 279 750 8 (free from all UK networks). We’re available around the clock. If your telephone provider does not support this number, please call + 44 (0) 1908 – 813 700. The costs are based on the relevant rate charged by your provider. In the case of calls from abroad, roaming charges may apply.

You can also send an email to:
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Important information :

To use the We Connect Start services, you need a Volkswagen ID user account and to log in to We Connect Start with your username and password. A separate We Connect Start contract must also be concluded online with Volkswagen AG. Following vehicle handover, you have 90 days to register the vehicle using the We Connect ID. app (available in the App Store and Google Play Store) and use the We Connect Start services for the full duration of the agreed free period.The use of We Connect Start mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the Internet Radio and Wi-Fi hotspot services. For the use of the Internet Radio and Wi-Fi hotspot services, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Wi-Fi hotspot services with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (roaming charges, for example) may arise when exchanging data on the internet, depending on your particular mobile phone rate and especially when using the service abroad.  A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free We Connect ID. app.  The availability of the individual services described in the packages may differ depending on equipment, vehicle and country. The services are available for the agreed contract period and may be subject to substantive changes during the contract period. You can find more details at www.connect.volkswagen-we.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider.
The specified fuel consumption and emission data have been determined according to the measurement procedures prescribed by law. Since 1 September 2017, certain new vehicles have been type-approved according to the Worldwide Harmonised Light Vehicle Test Procedure (WLTP), a new, more realistic testing process for measuring fuel consumption and CO₂ emissions. Starting on 1 September 2018, the New European Driving Cycle (NEDC) will be replaced by the WLTP in stages. Owing to the more realistic test conditions, the fuel consumption and CO₂ emissions measured according to the WLTP will, in many cases, be higher than those measured according to the NEDC. This may lead to corresponding changes in vehicle taxation from 1 September 2018. Further information about the differences between the WLTP and NEDC is available at https://www.volkswagen.co.uk/owners-and-drivers/important-information/wltp.

We are currently still required by law to state the NEDC figures. In the case of new vehicles which have been type-approved according to the WLTP, the NEDC figures are derived from the WLTP data. The additional provision of WLTP values is voluntary until their application becomes mandatory. In cases where the NEDC figures are specified as value ranges, these do not refer to a particular individual vehicle and do not constitute part of the sales offering. They are provided purely for comparison purposes between the various types of vehicle. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO₂ emissions and performance.

Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern-Scharnhausen, Germany (www.dat.de/co2).
A two- or three-zone air conditioning system is required for voice control. Online Voice Control is currently available for the following languages: German, English (UK and US), French, Italian, Dutch, Polish, Portuguese, Swedish, Spanish and Czech.
The charging plans, charging card and ID. Charger models are a service provided by Volkswagen Group Charging GmbH (Elli). 
  • All prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Volkswagen may change RRPs at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any RRP displaying correctly on our materials. Always obtain prices from your chosen retailer.

    For fuel consumption and CO2 information for vehicles, view values in the price list or the configurator.