Contact us
How can we help you?
How can we help you?
Coronavirus (COVID-19)
Customer Service Information
Our showrooms are fully open.
While you are welcome to just drop in, to avoid disappointment, give us a call or make an appointment online to visit our showroom or to book a test drive.
You can of course also buy from home and your local Retailer will be pleased to offer you remote purchase options for new and used cars. It’s your choice.
We are open for a full range of aftersales services, including repairs and MoT and available via telephone or online for any sales or servicing enquiries.
General enquiries and customer care
Our Customer Services teams are here to help.
Contact the relevant team with your enquiry using the details belowGeneral Enquiries
0800 333 666
Opening hours:
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 10:00 AM - 4:00 PM
Address:
Volkswagen UK
PO Box 9004
LEEDS
LS1 9WAWe Services Enquiries
0800 279 7508
Open 24 hours a day
More information on We ServicesLive chat enquiries
Click on the live chat button at the bottom right of the page to start speaking with an agent.
Opening hours:
7 days a week: 8:00 AM - 10:00 PMVolkswagen finance
Visit our financial services website here to find out more information and how to contact us. If you’d like to see details of your finance agreement you can view and amend your contact details, payment date, vehicle registration as well as request certain documents, a settlement figure, or make a payment for any arrears using your online account: https://myvwfinance.vwfs.co.uk
For other finance-related queries please email customerservices@vwfs.co.uk or call Volkswagen Financial Services 0370 010 2022.
Opening hours:
Monday to Friday 9am - 6pmRoadside assistance
We're partnered with the AA to offer you Volkswagen Roadside Assistance for both new cars and Approved used cars. If your vehicle has already broken down or you need immediate assistance then please call the numbers below for 24 hour assistance:
0800 777 192
0800 777 141 for Touareg and ID. Family Models
To extend your cover visit here or call 0800 912 1439.
For more information about roadside assistance visit here.Fleet & business
Contact us for fleet queries, and we'll get back to you within 24 hours.
0800 0093 397
Opening hours:
Mon - Thu: 8:30 AM - 6:00 PM
Fri: 8:30 AM - 5:30 PMIf you are looking for a new car or are new to Volkswagen, then please contact your nearest retailer.
If you are a fleet manager or company car driver and would like to book a demo, please do so here.
If you already have a Volkswagen and need aftersales help, please contact the customer service centre.
Volkswagen insurance
For an annual insurance quote, please call us.
0345 877 6464
Opening hours
Mon - Fri: 8:00 AM - 8:00 PM
Sat: 9:00 AM - 5:00 PMEmission information
To speak with us about vehicle emissions please call us.
0800 954 0225
Opening hours:
Mon - Fri: 8:00 AM - 8:00 PMFor further information on the latest of emissions, please ‘click here’, where you can also read through a comprehensive list of Frequently Asked Questions.
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