A VW car hooked up to a testing computer in a VW garage

Contact us

How can we help you?

How can we help you?

Coronavirus (COVID-19)

Customer Service Information

Across the UK, our Retailers are open and our workshops are offering a full range of services.

We also remain digitally open with remote purchase options for new and used vehicles. Feel free to drop into your local RetailerOpens an external link, or book a Showroom appointmentOpens an external link to avoid waiting times. Altenatively, you can book a test driveOpens an external link, and for service appointments, you can also use our online service booking toolOpens an external link.

There’s lots of advice and answers to the most frequently asked COVID-19 questions hereOpens an external link, and if your question’s not answered please contact us directly using this formOpens an external link.

  • A VW mechanic inspecting the inside cockpit of a VW ID.3

    General enquiries and customer care

    Our Customer Services teams are here to help.

    Contact the relevant team with your enquiry using the details below

    General Enquiries
    0800 333 666

    Opening hours:
    Mon - Fri: 8:00 AM - 6:00 PM
    Sat: 10: AM - 4:00 PM

    Please note the Customer Care centre is closed for all English Bank Holidays.

    Send an enquiryOpens a mail link

    Address:
    Volkswagen UK
    PO Box 9004
    LEEDS
    LS1 9WA

    Volkswagen Complaints Procedure
    Click here for more information

  • A customer talking to a VW employee in a showroom

    Live chat enquiries

    Click on the live chat button at the bottom right of the page to start speaking with an agent.

    Opening hours:
    7 days a week: 8.00 AM - 10:00 PM

  • Volkswagen finance

    Visit our financial services website here Opens an external linkto find out more information and how to contact us. If you’d like to see details of your finance agreement you can view and amend your contact details, payment date, vehicle registration as well as request certain documents, a settlement figure, or make a payment for any arrears using your online account: https://myvwfinance.vwfs.co.ukOpens an external link

    For other finance-related queries please email customerservices@vwfs.co.ukOpens a mail link or call Volkswagen Financial Services 0370 010 2022. 

    Opening hours:
    Monday to Friday 9am - 6pm

  • Roadside assistance

    We're partnered with the AA to offer you Volkswagen Roadside Assistance for both new cars and Approved used cars. If your vehicle has already broken down or you need immediate assistance then please call the numbers below for 24 hour assistance:

    0800 777 192

    0800 777 141 for Touareg and ID. Family Models

    To extend your cover visit hereOpens an external link or call 0800 912 1439.
    For more information about roadside assistance visit here.

  • Fleet & business

    Contact us for fleet queries, and we'll get back to you within 24 hours.

    0800 0093 397

    Opening hours:
    Mon - Thu: 8:30 AM - 6:00 PM
    Fri: 8:30 AM - 5:30 PM

    If you are looking for a new car or are new to Volkswagen, then please contact your nearest retailer.

    If you are a fleet manager or company car driver and would like to book a demo, please do so hereOpens an external link.

    If you already have a Volkswagen and need aftersales help, please contact the customer service centre.

    Send an enquiryOpens an external link

  • Volkswagen insurance

    For an annual insurance quote, please call us.

    0345 877 6464

    Opening hours
    Mon - Fri: 8:00 AM - 8:00 PM
    Sat: 9:00 AM - 5:00 PM

  • Emission information

    To speak with us about vehicle emissions please call us.

    0800 954 0225

    Opening hours:
    Mon - Fri: 8:00 AM - 8:00 PM

    For further information on the latest of emissions, please ‘click hereOpens an external link’, where you can also read through a comprehensive list of Frequently Asked Questions.

  • Need Help FAQ's

    To find answers to some of our commonly asked questions, click hereOpens an external link.

  • We Connect help

    We Service Enquiries

    0800 279 7508
    Open 24 hours a day

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