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Manage your Volkswagen Financial Services account online  

Your account 

Log in or register to manage your account online. View your agreements, make payments, request a settlement and edit your details. It’s easy and contactless.

Volkswagen UK
Coronavirus (COVID-19) update

We know that Coronavirus is causing disruption to everyone’s lives, but we want to assure you we are doing our utmost to support you as this unprecedented situation continues to evolve.
We are currently experiencing an exceptionally high number of queries and remain dedicated to working through these to provide the answers and support you need. We want to thank you for your patience at this time, and to help us we ask you only contact where urgent. If you have already done so you can rest assured it may take a couple of weeks but we will get back to you, so there is no need to contact us again if your situation hasn’t changed.
Our phone lines remain open for vulnerable customers and key workers, and we have developed a host of web forms to enable you to get in touch with us if you need support. All of these options can be found below, as well as some comprehensive FAQs which we are frequently updating to answer the most common questions. 

Arrange a payment deferral

We have been offering payment deferrals (also referred to as ‘payment holidays') since Monday 27 April, in line with the Financial Conduct Authority’s temporary guidance.

For all information on payment deferrals, including how to e-sign your modifying agreement, use the link below.

Change your agreement 

If you need to make a change to your agreement for any reason, or just have question, let us know online. From taking your car abroad to moving house, we have the answer.

Ready to switch to electric? 

The future is electric, but are you ready to make the switch? Take our online test to help you decide.

Let us help 

We may already have the answer if it’s one of our frequently asked questions.

Next steps