FAQ ID. software updates
Do you have questions regarding the ID. software updates, the process and installation? Find the answers here.
Questions and answers at a glance
You will find the answers to frequently asked questions on software updates in general, Over-the-Air updates and workshop updates.
FAQ – general
Why should I install software updates on my ID.?
How do I find out when a software update is available for my ID.?
I received a notification in my vehicle that an update is available – does this mean that I can install a new software version?
How do I know which software version is currently installed on my ID.?
Are the updates free of charge for me?
How is it documented that a software update has been installed?
Does the manufacturer's guarantee become voided if I don’t get the update?
How do I update In-car apps?
My ID. is showing me that I have to log in as a main user. What should I do?
Why do I have limited or no Volkswagen App connection after installing the software update?
What can I do, if my online services no longer work after the software update because my ID. is "offline" even though "online" is displayed?
Why doesn't my display in the infotainment system show the current progress of the over-the-air software update?
What shall I do if my feature apps are no longer visible in the infotainment system after a software update?
After a software update, certain services in my vehicle no longer work, what can I do?
Why are the numbers not ordered chronologically?
FAQ – Over-the-Air updates
What are “Over-the-Air updates”?
Can I carry out Over-the-Air updates myself?
How can I see that an Over-the-Air update is available?
I closed the notification window in the infotainment system. How do I still get to the installation?
Which software updates will be available Over-the-Air (online)?
What do I need to be able to receive an Over-the-Air update?
Is the connection status of my ID. relevant for receiving the Over-the-Air update?
Can the update also be installed without an internet connection, for instance, if I park my ID. in an underground car park?
Can I skip an Over-the-Air update and install the next available one?
Why did I receive an Over-the-Air update but see no changes?
Why don't all vehicles eligible for the software update receive the over-the-air update at the same time?
Can I drive my ID. while an Over-the-Air update is being installed?
What happens if I use my ID. during the installation of the Over-the-Air update (e.g. unlocking or charging)?
Can I keep my Volkswagen Data Plug or other OBD reading modules connected to the vehicle during the update?
Can I install an Over-the-Air update during charging?
What charging level does the high-voltage battery of my ID. need at least to be able to install the Over-the-Air update?
Can I restart the installation after a failed Over-the-Air update?
The infotainment system is showing me the following message: “The system update is no longer available” – what does that mean?
Why doesn't my display in the infotainment system show the current progress of the over-the-air software update?
FAQ – Workshop updates
How do I arrange an appointment to receive the software update?
Will I stay mobile while my ID. receives the software update in the workshop?