Volkswagen help

What is the current lead time/delivery time for a Volkswagen?

For a bespoke new car that is ordered directly from the factory, lead times will vary depending on which model and specification you choose and where your car is being built. Your Retailer has the most up-to-date information on lead times and we encourage you to discuss this with them if a short lead time is important to you.

You can sometimes speed up your order by changing the specification of your car as certain choices can speed up or slow down the process. Due to huge demand worldwide, DSG gearboxes, certain sat nav systems, engines and some components for BlueMotion and R models are in short supply. This can mean the waiting times for these vehicles will be longer than for standard cars. If there's a particular option you want, ask your Retailer if this will have an impact on your delivery time - at least that way you have all the facts before you make the decision.

You don't always have to wait for it to be built in the factory, in many cases it's possible you could buy a car which is already built and maybe in the UK. If a short lead time is important to you, can you be flexible on colour, engine or specification choice? Talk to your Retailer about finding the car that meets all your needs.

Does Volkswagen provide insurance?

Yes, please look at our Insurance section.

Where can I find information on CO2 emissions?

CO2 information can be found on the website under the New cars menu option. Select the model choice, then click on Configure to see the details.

What is included in a Winter Pack?

It depends on the model but normally this includes heated front seats and heated windscreen washer jets. Please visit the New cars section of the site for more details.

Does my finance plan come with three years servicing?

Please speak to your local Volkswagen retailer to find out what your finance plan covers.

Advice for emergency services / first attenders to electric and hybrid vehicles

The material contained within this section details information for first attenders when faced with one of the Volkswagen range of electric or hybrid vehicles where the high voltage system integrity may have been compromised following an accident or incident.
Emergency services sheet e-up
Emergency services sheet e-Golf
Emergency services sheet Passat saloon GTE
Emergency services sheet Passat estate GTE
High voltage systems accident assistance recovery FAQs
This information is meant for professional services only. Further information can be found in the owner's manual and at Erwin.volkswagen.de or by contacting our customer service centre on 0800 0833 914

How does recharging your electric vehicle work?

You can simply plug your car into an electric socket using the supplied cable when you come home in the evening and drive off fully recharged in the morning. The power point and electrical installation have to be in good working order and checked by a professional electrician. It’s faster with a wallbox, which can be ordered through a Volkswagen Retailer. Or you can fill up at a public DC quick-charge station.
Duration: Depending on where you fill up, charging time takes between less than 30 minutes and up to 12 hours:

• Household power point: 10 to 12 hours
• Wallbox: 6 to 8 hours
• CCS charging station: up to 30 minutes
  

Cable: You always have the right cable on hand with the socket-outlet charging cable for normal sockets. For fast charging, there is a combo connector attached to the DC quick-charge station. The Combined Charging System (CCS) is the internationally recognised standard. For more information on charging, watch our guide on how to charge an e-up!

How expensive is it to 'refuel' once?

At its standard energy consumption of 11.7 kWh/62 miles and given an electricity price of 15.7p per kWh, the total cost would be around £0.03 per mile (£1.83 in total). The battery capacity of the e-up! is 18.7 kWh, and so it would cost £2.94 to fully charge the battery from empty.

What happens if I drive until the battery is completely discharged?

If a customer overestimates the car's range and the battery becomes fully drained, they can have the car towed free-of-charge to either the nearest Volkswagen partner, a public charging station or their home.

How long can the vehicle be parked without the battery discharging, if no charging option is nearby?

That depends on the outdoor temperature and the battery state when it is parked. If the battery is full, and the outdoor temperature is low (a condition that is generally met, even in a British summer), the car can stay parked like this for several months.

How often should I change my cambelt?

We recommend a cambelt change interval of 4 years for cars registered before September 2009, 5 years thereafter. Customers who reach the recommended mileage limited on their vehicles cambelts before 4 or 5 years maybe advised to change their cambelt sooner.

Where can I find the paint code for my vehicle?

The paint code is printed on the vehicle data sticker, which is usually on the inside cover of the vehicle service book. There is also a data sticker located on the boot floor under the carpet/boot liner. If you are unable to find the data sticker or the paint code contact your local Volkswagen retailer or Volkswagen Customer Services with the vehicle details and they will help.

How do I get a new key?

You can order a new key through your Volkswagen retailer. For security, only the registered owner of the car can get a new key. You will be asked to provide proof of ID and ownership of the vehicle. Find your local Volkswagen retailer . Coding a replacement key should take just over ten minutes. You will need to provide all keys required for coding, including new ones and those you wish to continue using as the key memory is wiped as part of the process.

How can I find out the service history of my car?

Your local Volkswagen retailer may be able to help if the vehicle has been serviced within the Volkswagen Network. Unfortunately we are not able to advise on any work carried out on vehicles outside of the Volkswagen network. We recommend owners to make contact with whoever sold you the vehicle to request the service history if missing.

How do I turn off the motion sensors on my car alarm?

The interior monitor sensors can be deactivated by using a switch, usually located on the lower B pillar (between the front and back doors) but this is dependent on the specification of the vehicle. If the deactivation switch is not on the B pillar please refer to the instructions in the owners handbook to deactivate the sensors.

How can I get a replacement locking wheel nut for my alloy wheels?

Please contact your local Volkswagen retailer to discuss your requirements.

My radio is locked, where can I find the code?

For security purposes radio codes can only be obtained through your your local Volkswagen retailer . Positive proof of identification and of ownership may be required. 

How do I switch airbags off?

If the vehicle is equipped with front passenger airbag deactivation the switch will normally be located within the passenger glovebox. If your vehicle is not equipped with front passenger airbag deactivation, please contact your local Volkswagen Retailer who will advise if retro fitting is possible.

Does my car have any recalls / workshop / safety actions on it?

You can find out if your vehicle is subject to a safety recall by contacting your local Volkswagen retailer who will be able to advise you of any outstanding recalls or safety actions on your vehicle. If a vehicle is affected by a recall, Volkswagen UK will contact vehicle owners to advise of this. There is also a government website that can be used to check outstanding recalls for any make and model of vehicle registered in the UK - recall check .

I've lost my vehicle handbook/service schedule. How can I get a new one?

Please contact your local Volkswagen retailer who will be able to advise you of prices and order lead times. Please note that replacement service books will be stamped 'Duplicate' and will not have any previous service information or stamps in them. As of May 2017 our vehicles no longer have service books.

How do I find my nearest Volkswagen approved paint and body centre?

Volkswagen has a number of approved paint and body centres. Click here to find out where your nearest one is.

How can I tell when my vehicle needs a service?

If your vehicle is on a Flexible servicing regime, the service light on the vehicle instrument panel will illuminate when your vehicle is ready to be serviced. For a Flexible service regime, this could be as little as every 18,600 miles. For a Fixed service regime, this is around a year or 10,000 miles. whichever comes first.

Are owner's manuals available for all cars?

Downloadable owner's manuals are available online for any Volkswagen dating from November 2018. You simply need to enter your registration number (or VIN). We are working on providing online owner manuals for older vehicles. In the meantime, hard copies can be ordered through your local Volkswagen retailer . Download an owner's manual.