Get answers to common questions about the technology featured in our cars.
Every diesel Volkswagen model since 2009 comes equipped with a Diesel Particulate Filter (DPF).
The particles filtered by your DPF are trapped, stored and disposed of continuously as you drive. For this process to work the car needs to be driven at a constant speed for a specific amount of time. Short journeys with lots of stopping and starting may mean particles are not fully disposed of. You can solve this by taking your car for a longer drive every so often. If you typically travel short distances in heavy traffic, a petrol, hybrid or electric car might be the more suitable option.
This is one of the driving modes you can select on certain models to ensure you are driving in the most economical and fuel-efficient way. To find out more, click here.
Yes, it's simple to update the sat nav yourself. Find out how by following our video instructions.
All Discover Navigation and Discover Navigation Pro systems include free software updates for life. Updates ensure your sat nav includes any new roads, features, itineraries and points-of-interest across Europe.
You can find this in the settings of your infotainment system. For more information click here.
For used cars manufactured before 2012, Bluetooth may have been an added optional extra. For Polo models prior to 2015 we can fit an aftermarket solution called the Touch Phone Kit in all Polo trims, except S, to give Bluetooth functionality. For exact information on a specific car model/trim, please contact your local retailer or our used car locator find a used car .
An MP3 compatible CD player means it can play CDs recorded in MP3 format. However, you cannot use these sound systems to listen to music via an MP3 device.
A direct-shift gearbox (DSG) is an electronically controlled dual-clutch gearbox that allows quicker and more responsive gear changes. DSG is available on many of our models. To find out more click here.
4MOTION is our four-wheel drive system. All our 4MOTION cars are designed for off-road driving.
Recall FAQs
For any questions you might have regarding recalls, workshops or safety actions, click below.
