Coronavirus (COVID-19) update
Latest COVID-19 Update
Our showrooms are fully open.
While you are welcome to just drop in, to avoid disappointment, give us a call or make an appointment online to visit our showroom or to book a test drive. We’re looking forward to seeing you soon!.
If you live in, or wish to visit a Retailer in, an area highlighted by the government as a location in which a new COVID-19 variant is spreading (click here for details www.gov.uk/COVID-19) please follow the latest guidelines.
You can of course also buy from home and your local Retailer will be pleased to offer you remote purchase options for new and used cars. It’s your choice.
We are open for a full range of aftersales services, including repairs and MoT and available via telephone or online for any sales or servicing enquiries.
There’s lots of advice and answers to the most frequently asked questions below, and if your question’s not answered please contact us directly.
If your query is about existing finance, please visit https://customer.vwfs.co.uk/contact-us.html for advice. If you have a new finance enquiry please contact your local Retailer who will be able to help.
Let’s continue the journey together.
Collecting your new Volkswagen vehicle
Your local Retailer is open for business, and all handovers will be completed following procedures designed to support social distancing and reduce risk. The team at your retailer will be in touch to confirm your handover appointment date and time and explain the steps that will be followed to complete the handover.
Planning your visit
While you are welcome to drop in, to avoid waiting times or disappointment, we'd encourage you to contact your Retailer in advance to book a test drive or showroom appointment. Please contact your local retailer to discuss your preferred date and time.
Our teams are available via telephone or online, and for service appointments, you can also use our online booking service tool.
Still digitally open
Even now our showrooms are open again, your local retailer remains digitally open for business and will be pleased to offer you remote purchase options for new and used cars. It’s your choice.
There are many ways to view and experience our products online and we welcome virtual appointments for new and used vehicles. Please contact your retailer to discuss your requirements.
In order to try to ensure the safety of staff and customers we will be operating a contactless approach where possible, and aim to make all appointments efficient and memorable, whether these are to view a specific model, or bring your vehicle to us for service or repair.
Our teams are committed to observing all recommended hygiene measures, and to ensure we can maintain appropriate social distancing we’ve altered the layout of our showrooms and service areas.
Our ‘Contactless’ approach will allow us to ensure we maintain your vehicle and get you back on the road as soon as possible. Please contact your local retailer to discuss any concerns
Courtesy cars, collect and delivery
Your retailer will be able to advise you on the current availability of alternative transport and mobility services they can provide, such as courtesy cars. Please contact your local retailer for more information.
Let’s continue the journey together. Safely