Volkswagen UK
Coronavirus (COVID-19) update

Latest COVID-19 Update

Government advice for England, Scotland, Wales and Northern Ireland, is that all retail showrooms should stay closed to help contain the spread of COVID-19.

Why not buy from home? Your local retailer is digitally open for business and will be pleased to offer you remote purchase options for new and used cars, and is looking forward to welcoming you back once it's safe to do so. We are also open for a range of aftersales services, including repairs and MoT.

And of course, our retailer teams are always available via telephone or online for any sales or servicing enquiries.

There’s lots of advice and answers to the most frequently asked questions below, and if your question’s not answered please contact us directly.

If your query is about existing finance, please visit https://customer.vwfs.co.uk/ContactUs.html for advice. If you have a new finance enquiry please contact your local Retailer who will be able to help.

Lets continue the journey together.

 

Collecting your new Volkswagen vehicle

Your local Retailer remains digitally open for business and all handovers will be completed following procedures designed to support social distancing and reduce risk. The team at your retailer will be in touch to confirm your handover appointment date and time and explain the steps that will be followed to complete the handover.

 

Planning your visit

In order to maintain social distancing and manage the volume of visitors to our sites, we will be asking all customers to book a timed appointment before visiting. Please contact your local retailer to discuss your preferred date and time.

 

Digitally open

Your local retailer is digitally open for business and will be pleased to offer you remote purchase options for new and used cars. We are also open for a range of aftersales services, including repairs and MoT by appointment.

There are many ways to view and experience our products online and we welcome virtual appointments for new and used vehicles. Please contact your retailer to discuss your requirements.

 

Retailer appointments

In order to try to ensure the safety of staff and customers we will be operating a contactless approach where possible, and aim to make all appointments efficient and memorable, whether these are to view a specific model, or bring your vehicle to us for service or repair.

Our teams are committed to observing all recommended hygiene measures, and to ensure we can maintain appropriate social distancing we’ve altered the layout of our showrooms and service areas.

 

Caring for your Volkswagen

Government advice for England, Scotland, Wales and Northern Ireland, is that all retail showrooms should close to help contain the spread of COVID-19.

Your local retailer is digitally open for business and will be pleased to offer you remote purchase options for new and used cars. We are also open for a range of aftersales services, including repairs and MoT by appointment.

Our ‘Contactless’ approach will allow us to ensure we maintain your vehicle and get you back on the road as soon as possible. Please contact your local retailer to discuss any concerns.

 

Courtesy cars, collect and delivery

Your retailer will be able to advise you on alternative transport and mobility services they can provide, such as courtesy cars. Some of these services may be limited or withdrawn during the current situation. Please contact your local retailer for more information.

 

Let’s continue the journey together. Safely.

FAQs

Sales/deliveries

Aftersales

Finance

Connected services

Health and safety

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