Following government advice to protect against the Coronavirus outbreak in the UK, we have taken the decision to close our Customer Services call centre on a temporary basis to support the wellbeing and health of our employees. In the meantime please refer to our FAQs or Social pages for the most up to date information. You can still contact us via email / web forms, but please note we will be prioritising contact from customers who are keyworkers (according to government definitions) and those with urgent mobility requirements, and there may be a delay in response. We would like to thank you in advance for your co-operation and understanding in these challenging times.
Our customers, colleagues and communities are at the heart of everything we do.
With the rapidly developing COVID-19 situation we are following government advice, and working with our Retailer network to take the appropriate actions to maintain the safety of customers and staff.
Our Retailer network outlets are working responsibly within their communities and complying with government advice. Enquiries in many locations continue to be welcomed via telephone and digital contact.
For everyone’s safety and convenience, if you need urgent vehicle maintenance, please check your local Retailer’s service availability by telephone or visiting their website.
We have also implemented temporary closures of our factories across Europe as a measure to ensure the health of the workforce and to play our part for public health.
This is a fast moving situation, but Volkswagen will continue to work closely with all our partners and communities, to ensure the wellbeing of all.