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Register and unlock the benefits.

Register and unlock the benefits.

Every hero has a helping hand. And with the We Connect services, you've got a whole range of them. Find out which services suit your day-to-day life best and which needs have to be met. You can view all the services and options at a glance here.

The availability of the services described in the We Connect and We Connect Plus packages may differ between countries and depend on the model, model year and vehicle equipment. More information on the services available to you can be found in your myVolkswagen customer areaOpens an external link or in the We Connect app.

Standard features

Features such as Emergency Call Service and eCall Emergency System come as standard with We Connect. To transfer personalised services from one vehicle to another, you will need a Discover Media or Discover Pro infotainment system as well as a Volkswagen ID user account and a login for We Connect. 

We Connect

We Connect opens up Volkswagen’s digital services to you and makes you Volkswagen connected. Following a one-off activation, you can use We Connect’s features free of charge. All you have to do is sign up to We Connect online via Volkswagen.

Service

Activation

Technical requirements

Breakdown Call

We Connect

Standard

Vehicle Status

We Connect

Standard

Doors and Lights

We Connect

Standard

Automatic Accident Notification

We Connect

Standard

Vehicle Health Report

We Connect

Standard

Driving Data

We Connect

Standard

Parking Position

We Connect

Standard

Service Scheduling

We Connect

Standard

Activation

We Connect

Technical requirements

Standard

2. Only available with the optional Discover Pro (for Passat, Arteon and Golf) or Discover Media (Golf only) navigation systems and in conjunction with the We Connect app. Five free mobile keys are available to start with for the Passat and the Arteon and, once the function has been purchased, five mobile keys are also available for the Golf. Mobile keys can be redeemed within the first four years of conclusion of the We Connect contract. The transfer of a mobile key requires a key sender identity check through the Volkswagen Ident procedure. Following installation on a compatible smartphone, the mobile key has a one-year validity period tied to the device.

We Connect Plus

The entire world of digital services from Volkswagen brings connectivity to a new level: with your Volkswagen ID and “We Connect Plus” activation, you have access to extra smart functions: from smart navigation with real-time information and media streaming and Internet radio to using your smartphone as a remote control. For even more convenience and entertainment.

Usage of these services requires you to sign up online to a separate We Connect Plus contract with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.netOpens an external link or using the Volkswagen We Connect” app (available in the App Store and Google Play Store) and use the services for the full duration of the free initial period (depending on equipment: for example, one year for Discover Media and Ready 2 Discover or three years for Discover Pro).

Download the App StoreOpens an external link
Download the Play StoreOpens an external link

Service

Category

Activation

Technical requirements

Horn and Turn Signals

Vehicle functions

We Connect Plus

-

Remote Ventilation Control

Vehicle functions

We Connect Plus

The new Golf, available for selected engines only, requires sufficient battery capacity.

Online Auxiliary Heater

Vehicle functions

We Connect Plus

Auxiliary Heater

Departure Times

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Air Conditioning

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Charging

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Online Voice Control3

Vehicle functions

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade; Voice Control

Internet Radio4

Streaming and Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro; ‘Streaming and Internet’ package

Media Streaming4, 5 

Streaming and Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro; ‘Streaming and Internet’ package

Wi-Fi Hotspot4

Streaming and Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro

Online Traffic Information

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Online Route Calculation

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Filling Stations and Charging Stations

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Online Map Update

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Parking Spaces

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Online Destination Import

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Category

Vehicle functions

Activation

We Connect Plus

Technical requirements

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3.  (Online) Voice Control is currently available for the following languages: German, English (GB and US), French, Spanish, Czech and Italian.
4.  Additional data is required for the use of the “Streaming & Internet” services and for the Wi-Fi hotspot. Data plans can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can form your own data connection using a mobile device (smartphone tethering) with an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when receiving data from the Internet, depending on your particular mobile phone rate and especially when using the service abroad.
5.  Use requires an account with a relevant streaming service.

We Connect app download

Enjoy all the benefits of Car‑Net and We Connect in one app. Simply download the We Connect app for your phone and connect it to your Volkswagen.

We Connect app interface

Get in touch with us

Get in touch with us

Kontakt

Any questions, ideas or feedback?

Then give us a call. Contact us on 0800 – 279 750 8 (free from all UK networks). We’re available around the clock. If your telephone provider does not support this number, please call + 44 (0) 1908 – 813 700. The costs are based on the relevant rate charged by your provider. In the case of calls from abroad, roaming charges may apply.

You can also send an email to:
weconnect-support@volkswagen.deOpens a mail link

Important information :

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To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be concluded online with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.net or via the “Volkswagen We Connect” app (available in the App Store and Google Play Store) and use the services for the full duration of the agreed free period. The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the “Streaming & Internet” services and individual in-car apps. For the use of the “Streaming & Internet” services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider are required to use the free We Connect app. The availability of the individual We Connect and We Connect Plus services described in the packages may differ between countries and depends on both the vehicle and its equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at www.connect.volkswagen-we.com and your Volkswagen retailer. For information on mobile data charges, please consult your mobile data provider.
  • All prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Volkswagen may change RRPs at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any RRP displaying correctly on our materials. Always obtain prices from your chosen retailer.

    For fuel consumption and CO2 information for vehicles, view values in the price list or the configurator.