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Register and unlock the benefits.

Register and unlock the benefits.

Every hero has a helping hand. And with the We Connect services, you've got a whole range of them. Find out which services suit your day-to-day life best and which needs have to be met. You can view all the services and options at a glance here.

The availability of the services described in the We Connect and We Connect Plus packages may differ between countries and depend on the model, model year and vehicle equipment. More information on the services available to you can be found in your myVolkswagen customer areaOpens an external link or in the We Connect app.

Standard features

Features such as Emergency Call Service and eCall Emergency System come as standard with We Connect. To transfer personalised services from one vehicle to another, you will need a Discover Media or Discover Pro infotainment system as well as a Volkswagen ID user account and a login for We Connect. 

We Connect

We Connect opens up Volkswagen’s digital services to you and makes you Volkswagen connected. Following a one-off activation, you can use We Connect’s features free of charge. All you have to do is sign up to We Connect online via Volkswagen.

Service

Activation

Technical requirements

Breakdown Call

We Connect

Standard

Vehicle Status

We Connect

Standard

Doors and Lights

We Connect

Standard

Vehicle Health Report

We Connect

Standard

Driving Data

We Connect

Standard

Parking Position

We Connect

Standard

Service Scheduling

We Connect

Standard

Activation

We Connect

Technical requirements

Standard

2. Only available with the optional Discover Pro (for Passat, Arteon and Golf) or Discover Media (Golf only) navigation systems and in conjunction with the We Connect app. Five free mobile keys are available to start with for the Passat and the Arteon and, once the function has been purchased, five mobile keys are also available for the Golf. Mobile keys can be redeemed within the first four years of conclusion of the We Connect contract. The transfer of a mobile key requires a key sender identity check through the Volkswagen Ident procedure. Following installation on a compatible smartphone, the mobile key has a one-year validity period tied to the device.

We Connect Plus

The entire world of digital services from Volkswagen brings connectivity to a new level: with your Volkswagen ID and “We Connect Plus” activation, you have access to extra smart functions: from smart navigation with real-time information and media streaming and Internet radio to using your smartphone as a remote control. For even more convenience and entertainment.

Usage of these services requires you to sign up online to a separate We Connect Plus contract with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.volkswagen.co.uk/en/myvolkswagenOpens an external link or using the Volkswagen We Connect” app (available in the App Store and Google Play Store) and use the services for the full duration of the free initial period (depending on equipment: for example, one year for Discover Media and Ready 2 Discover or three years for Discover Pro).

Download the App StoreOpens an external link
Download the Play StoreOpens an external link

Service

Category

Activation

Technical requirements

Horn and Turn Signals

Vehicle functions

We Connect Plus

-

Remote Ventilation Control

Vehicle functions

We Connect Plus

The new Golf, available for selected engines only, requires sufficient battery capacity.

Online Auxiliary Heater

Vehicle functions

We Connect Plus

Auxiliary Heater

Departure Times

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Air Conditioning

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Charging

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Online Voice Control3

Vehicle functions

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once “Navigation” update is activated; Voice Control

Internet Radio4

Streaming and Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro; ‘Streaming and Internet’ package

Media Streaming4, 5 

Streaming and Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro; ‘Streaming and Internet’ package

Wi-Fi Hotspot4

Streaming and Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro

Online Traffic Information

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once the “Navigation” upgrade is activated

Online Route Calculation

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once the “Navigation” upgrade is activated

Filling Stations and Charging Stations

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once the “Navigation” upgrade is activated

Online Map Update

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once the “Navigation” upgrade is activated

Parking Spaces

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once the “Navigation” upgrade is activated

Online Destination Import

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once the “Navigation” upgrade is activated

Category

Vehicle functions

Activation

We Connect Plus

Technical requirements

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3.  (Online) Voice Control is currently available for the following languages: German, English (GB and US), French, Spanish, Czech and Italian.
4.  Additional data is required for the use of the “Streaming & Internet” services and for the Wi-Fi hotspot. Data plans can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can form your own data connection using a mobile device (smartphone tethering) with an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when receiving data from the Internet, depending on your particular mobile phone rate and especially when using the service abroad.
5.  Use requires an account with a relevant streaming service.

Upgrades

Upgrades allows you to equip your Volkswagen with additional functions flexibly and at a later date. To purchase and use upgrades, you need a Volkswagen ID user account, a valid We Connect contract and your primary user credentials, i.e. the link between your user account and the specific vehicle. Your vehicle also needs to have the technical functions and hardware equipment required for the relevant product and may depend on the model year and production date. The upgrades available for the specific vehicle can be viewed and purchased by the primary user in the infotainment system In-Car Shop or in the We Connect web shopOpens an external link. Paid-for products can be purchased in the In-Car Shop and the We Connect web shop with the payment methods that are currently available and can be viewed there. Your Volkswagen dealership is also happy to advise on questions regarding upgrades and their availability. Purchased and activated functions remain with the vehicle, can be used by all drivers and cannot be transferred to other vehicles.

Function

Activation

Technical requirements

Navigation

We Connect

For We Connect-ready vehicle; Ready 2 Discover

App-Connect including App-Connect Wireless for Apple CarPlay and Android Auto™ 1)

We Connect

For We Connect-ready vehicle; Ready 2 Discover or Discover Media for wireless use of Apple CarPlay™ and Android Auto™ by Google

Voice control 2) 3)

We Connect

For We Connect-ready vehicle; Ready 2 Discover4) or Discover Media

Mood Lighting

We Connect

Golf 8; ambient lighting; Ready 2 Discover, Discover Media or Discover Pro

Dynamic Background Lighting

We Connect

Golf 8; ambient lighting; Ready 2 Discover, Discover Media or Discover Pro

Light Assist

We Connect

Golf 8; Ready 2 Discover, Discover Media or Discover Pro

Adaptive Cruise Control ACC5)

We Connect

Golf 8; speed limiter; Ready 2 Discover, Discover Media or Discover Pro

Dynamic Road Sign Display

We Connect

Golf 8; Ready 2 Discover

Activation

We Connect

Technical requirements

For We Connect-ready vehicle; Ready 2 Discover

1) App-Connect includes Apple CarPlay™, Android Auto™ and MirrorLink® technologies. To avoid distraction, only certified apps can be started during the journey. In this context, please also be aware that some apps are not offered for all three technologies and the availability of these technologies can vary from country to country. Information on the compatibility of smartphones can be found for Apple CarPlay™ at https://www.apple.com/ios/carplay/, for Android Auto™ at https://www.android.com/intl/auto/ and for MirrorLink® at https://mirrorlink.com/.
2) Use of expanded Online Voice Control functions requires a Volkswagen ID and active We Connect licence. Depending on the vehicle model and its equipment, you can use your voice to control lots of vehicle features and online services with ease.
3) (Online) Voice Control is currently available for the following languages: German, English (GB and US), French, Spanish, Czech and Italian.
4) Voice control of navigation functions with “Ready 2 Discover” is only possible following activation of the upgrade: “Navigation”.
5) ACC operates in a speed range between 30 km/h (20 mph) and 210 km/h (130 mph). This speed range may vary depending on the market. You can override ACC control at any time. When you brake, the control system is stopped. When you accelerate, it is interrupted for the duration of acceleration and then continues. If a trailer is attached to your vehicle, ACC offers less dynamic control. If the automatic deceleration triggered by ACC is not sufficient, the ACC will display a message in the instrument cluster prompting you to brake. The red warning lamp will light up and an audible warning will sound. ACC’s smart technology cannot override the laws of physics and operates exclusively within the system’s limitations. Drivers must never be led by the additional convenience into taking safety risks.

The diagram illustrates the current sales programme.

We Connect app download

Enjoy all the benefits of Car‑Net and We Connect in one app. Simply download the We Connect app for your phone and connect it to your Volkswagen.

We Connect app interface

Get in touch with us

Get in touch with us

Man walking on a pavement while holding his hone and have headphones plugged in.

Any questions, ideas or feedback?

Then give us a call. Contact us on 0800 – 279 750 8Opens a phone link (free from all UK networks). We’re available around the clock. If your telephone provider does not support this number, please call + 44 (0) 1908 – 813 700Opens a phone link. The costs are based on the relevant rate charged by your provider. In the case of calls from abroad, roaming charges may apply.

You can also send an email to:
weconnect-support@volkswagen.deOpens a mail link

Important information :

1.
To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be concluded online with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.net or via the Volkswagen We Connect” app (available in the App Store and Google Play Store) and use the services for the full duration of the agreed free period. The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the “Streaming & Internet” services and individual in-car apps. For the use of the “Streaming & Internet” services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider are required to use the free We Connect app. The availability of the individual We Connect and We Connect Plus services described in the packages may differ between countries and depends on both the vehicle and its equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at www.connect.volkswagen-we.com and your Volkswagen retailer. For information on mobile data charges, please consult your mobile data provider.
  • All prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price (includes VAT, VED, Delivery to retailer, number plates and first registration fee). Volkswagen may change RRPs at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any RRP displaying correctly on our materials. The vehicle specification shown on the website may vary as Volkswagen UK review the model range line up throughout the year. Please ensure that you clarify the exact vehicle specification and prices with your Volkswagen Retailer at point of order

    For fuel consumption and CO2 information for vehicles, view values in the configurator.