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Getting to know your Volkswagen

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We want you to get the most from your Volkswagen

Here you’ll find lots of useful information about your vehicle’s functionality and the network of care and support we place around it.

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Some useful, step-by-step how-to guides

ID. software updates

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Our software is constantly evolving, so expect regular updates to your Volkswagen ID. In some cases these will be over-the-air, a bit like your smartphone, at other times you’ll need to visit your retailer. It’s important to know when and how to update as this will ensure you’re always making the most of the latest, cutting edge technology from Volkswagen.

Learn about ID. software updates

Finance, warranties, and insurance, all tailored to suit you

Loyalty offers

Explore Volkswagen loyalty offers

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Enjoy exclusive offers on top models - available to current Volkswagen Financial Services customers and those who settled their agreement within the last 12 months.

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Important information

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XTL diesel fuel

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Even more diesel vehicles are now permitted to use XTL. As an additional benefit, approval is no longer issued solely by Volkswagen Partners, as we now provide an approval list directly from us as the manufacturer for download. Use the revised page to inform your customers about the expanded subsequent extension of use and show them how they can check whether their Volkswagen diesel vehicle is approved to use XTL fuel.

Learn more about XTL diesel fuel
Owners Brochure

Your personalised Owners Brochure

Owner's Brochure

We've put everything you need to get the most of your new Volkswagen - specs, inspirations, and suggestions - at your fingertips.

 

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Emergency Call Service

There for you whenever you need it. You can count on us.

The "Emergency Call Service" helps you in an emergency situation. In serious accidents, for instance, where airbags are activated, help is called automatically. If your Volkswagen registers an accident, the service will establish a connection to the Volkswagen emergency call centre and transmit important information to the first responders. You can also call for help manually at the touch of a button.

  • Communicates relevant data to the Volkswagen Emergency Call Centre in order to ensure prompt medical attention
  • Ensures personal support until help arrives
  • Can be used to call for help if other road users are involved in an accident
  • Is active as soon as you receive your vehicle - no registration required

Connectivity of the Next-Generation "eCall" Emergency Call System ("NG eCall") is dependent on the availability of third-party services and may not be possible in some scenarios, including where telecommunications infrastructure is unable to receive or relay data transmitted by the vehicle. UK telecoms infrastructure is currently undergoing upgrades to enable compatibility with NG eCall and cannot fully support data transmitted via NG eCall until those upgrades are complete. NG eCall will operate in a limited capacity until that time and should not be relied upon exclusively in an emergency. For further information on system limitations please speak to your retailer or to find out more, visit https://www.gov.ukOpens an external link.

Next steps

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Important information :

  1. Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.
  2. Volkswagen Group United Kingdom Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 464440. Volkswagen Group United Kingdom Limited is acting as a credit broker, not a lender. The only lender we will introduce you to is Volkswagen Financial Services (UK) Limited, MK14 5LR. We may introduce you to vehicle retailers, who are acting as credit brokers.

  3. ^ Prices listed are Volkswagen UK’s recommended On The Road (OTR) retail price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer. Your contract is always with the Volkswagen Retailer. Volkswagen UK’s recommended OTR includes: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). Images shown may not reflect base specification and depict optional cost options.

    Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

  5. Models shown and information provided (including standard equipment) reflect the specification for the current model year, which is the product currently available for order from the factory.  Information may differ from what you have ordered if, for example, you ordered before the change in model year or you ordered a vehicle from stock.  Vehicles available for purchase from stock and those shown within the 'Stock Locator' tool may have a different specification, from a previous model year.  Please contact your chosen retailer for details.