High-voltage battery: Warranty and maintenance 

The key element of electric mobility is the high-voltage battery. You can find all the important information about, for example, battery maintenance, charge management and warranty here - so that you can have the longest possible enjoyment of your ID. model. 

Illustration of a car battery

Good maintenance means you will go far

Lithium-ion batteries are - just like everything else in this world - subject to a natural process of ageing and wear. The correct usage of the battery can, however, make a considerable contribution towards maintaining its condition and thus its capacity. For this reason we have collected some useful maintenance tips for the high-voltage battery of your electric vehicle. You can in this way ensure that your vehicle maintains not only its range capacity, but also its value in the long term.

Illustration of woman charging an ID.3 car with the Ellie wall charger

Three golden rules
for more range

It is relatively easy to keep your high-voltage battery well maintained. If you adhere to the three golden rules then you have already done the most important thing to maintain a high range for the vehicle.

Rule 1

Please do not charge the vehicle to more than an average of 80% during daily short-trip usage.

Rule 2

If the vehicle is not moved for more than 12 hours it should be charged between 30 and 80% of capacity.

Rule 3

To fully charge the vehicle (100%) use a charge timer in the charge manager and then drive off immediately after charging is completed.

Make your life easier 
with the charge manager

We recommend that you use the intelligent charge manager in the new ID.3 to ensure that the vehicle has the optimal charge level before every trip. Whether you want to set battery charge limits, set charge locations or choose between immediate or delayed charging - the simple operation via the touchpad of the infotainment system makes it particularly easy to perfectly manage the high-voltage battery.

Illustration of the Charging Manager on the in car touch screen

Different types of driving,
different types of charging

One factor is particularly important for the charging procedure: the way you drive. The way you use your electric vehicle (short trips daily or extended motorway journeys) will have an effect on the optimal charge limit, time and intensity.

Select your driving profile

Settings in the charging manager

short distance

  • daily commute to work
  • for shopping
  • small range required

long distance

  • planned holiday trip
  • long-distance travel by motorway
  • longest possible range required

Upper charging limit

80 %

100 % (avoid downtimes)

Lower loading limit

20 % in summer / 40 % in winter

40 %

Charging current

a. reduced for overnight AC charging
b. increased with AC charging and short charging time

a. reduced for overnight AC charging
b. increased with AC charging and short charging time

Fast charging

avoid daily DC charging

use DC charging during long distance travel

Settings in the charging manager

short distance

  • daily commute to work
  • for shopping
  • small range required

Upper charging limit

80 %

Lower loading limit

20 % in summer / 40 % in winter

Charging current

a. reduced for overnight AC charging
b. increased with AC charging and short charging time

Fast charging

avoid daily DC charging

This much is certain:
Warranty and life cycle

The lifespan and performance of a lithium-ion battery also depend on other exterior factors, such as the ambient temperature. Within the scope of the application of the warranty and the conditions listed therein, Volkswagen therefore guarantees the customer buying a Battery Electric Vehicle with an electric drive that the usable capacity of the battery in this vehicle to not fall below 70% within eight years (or up to 100,000 miles driven, whichever comes first) from first registration. This will provide you with security for the future and shows you how important the mobility of tomorrow is to us. All of our electric cars come with an eight years or 100,000 miles high voltage battery warranty (whichever is soonest) on all material or manufacturing defects. The warranty applies to all pure electric cars.

T&C's apply

See our warranty page for more details

Battery protection - systematically

We have equipped the vehicle with two security buffers in the form of emergency reserves in order to prevent unwanted and damaging overcharging or total discharging of your battery system. In this way your vehicle can access energy in exceptional situations and whilst this may not be the normal full capacity, we can thus ensure that your high-voltage battery remains undamaged.

 

Illustration of the Capacity of the Volkswagen ID. battery

1. Total capacity
2. Usable capacity
3. Protection against overcharging (4%)
4. Protection against total discharge (6%)

Popular questions about buying an electric car

If you want to know more about our electric range,  you can find answers to some of the most common questions we’re asked about electric cars.

Next steps

Can I get a Used Electric car?

From the e‑up! our compact urban runabout, to the ID.5, our sporty SUV Coupé, there’s an Approved Used Volkswagen all-electric vehicle that’s fit for every purpose. So, you’re bound to find a Used Electric car that plugs perfectly into your lifestyle.

Every Approved Used all-electric Volkswagen undergoes a thorough inspection to ensure quality and reliability providing you with complete confidence and peace of mind.

An electric VW ID.7 parked and charging at a charge point.

Important information :

^If you are selecting a Volkswagen ID.3, ID.4, ID.5 or ID.7 then prices shown are the MDP (Manufacturer's Direct Price).  This is the price set by Volkswagen which you pay for the vehicle.  Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle).  The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).  You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.

If you are selecting any other Volkswagen vehicle (excluding the Volkswagen ID.3, ID.4, ID.5 and ID.7) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). 

Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

For fuel consumption and CO2 information for vehicles, view values in the configurator.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.