Contact us

  • A VW mechanic inspecting the inside cockpit of a VW ID.3

    Customer care

    Our friendly customer care team are here to help.

    Tel: 0800 333 666
    For any general enquiries.
    Lines open:
    Monday – Friday: 08:00 – 18:00
    Saturday: 10:00 – 16:00
    Sunday: Closed
    Contact the Team

    Address:
    Volkswagen UK
    PO Box 9004
    LEEDS
    LS1 9WA

    Volkswagen Complaints Procedure
    Click here for more information

     

  • Volkswagen Financial Services

    Visit our financial services website hereOpens an external link to find out more information and how to get in touch.

    Tel: 0370 010 2022
    Lines open:
    Monday – Friday: 09:00 – 18:00
    Saturday: 09:00 – 13:00
    Sunday: Closed
    customerservices@vwfs.co.uk

  • A man sitting in front of a laptop speaking on his mobile phone

    Volkswagen Connect

  • 24/7 Roadside Assistance

    We're partnered with the AA to offer you Volkswagen Roadside Assistance for both new cars and Approved Used.

    For 24/7 breakdown support
    Tel: 0330 100 3241

    For ID. models
    Tel: 0330 100 3244

    To renew
    Tel: 0330 053 0344 or click hereOpens an external link

    For more information about roadside assistance visit here.

  • Fleet & Business

    Our team of fleet experts can answer questions you may have or direct you to the department best placed to help you.

    Fleet Business Centre Number
    Tel: 0800 0093 397

    Lines open:
    Monday – Thursday: 08:30 – 18:00
    Friday: 08:30 – 17:30
    Saturday – Sunday: Closed

    Request a demoOpens an external link
    Make an enquiryOpens an external link

     

  • Volkswagen Insurance

    For an annual insurance quote, please call us.

    Volkswagen Insurance Assistance:
    Tel: 0330 678 6329

    Lines open:
    Monday – Friday: 08:00 – 20:00
    Saturday: 09:00 – 17:00
    Sunday: Closed

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Next steps

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Important information :

  1. Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.
  2. Volkswagen Group United Kingdom Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 464440. Volkswagen Group United Kingdom Limited is acting as a credit broker, not a lender. The only lender we will introduce you to is Volkswagen Financial Services (UK) Limited, MK14 5LR. We may introduce you to vehicle retailers, who are acting as credit brokers.

  3. ^ Prices listed are Volkswagen UK’s recommended On The Road (OTR) retail price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer. Your contract is always with the Volkswagen Retailer. Volkswagen UK’s recommended OTR includes: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). Images shown may not reflect base specification and depict optional cost options.

    Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

  5. Models shown and information provided (including standard equipment) reflect the specification for the current model year, which is the product currently available for order from the factory.  Information may differ from what you have ordered if, for example, you ordered before the change in model year or you ordered a vehicle from stock.  Vehicles available for purchase from stock and those shown within the 'Stock Locator' tool may have a different specification, from a previous model year.  Please contact your chosen retailer for details.