Contact us

General enquiries and customer care

General Enquiries

0800 333 666

Opening hours
Mon - Fri: 8:30 AM - 6:00 PM
Sat: 10:00 AM - 4:00 PM

Christmas hours
24th December: 8:30 AM - 4 PM
25th December: CLOSED
26th December: CLOSED
31st December: 8:30 AM - 4 PM
1st January: CLOSED

Alternatively, you can email an enquiry to our customer service team and they will respond to you within 2 business days.

Send an enquiry→

Customer Care

0800 083 3914

Opening hours
Mon - Fri: 8:30 AM - 6:00 PM

Address
Selectapost 12,
Sheffield,
S97 3ZU

Car-Net Enquiries

0800 279 7508

Open 24 hours a day

More information on Car-Net

Roadside assistance

Fleet & business

Contact us for fleet queries, and we'll get back to you within 24 hours.

0800 0093 397

Opening hours
Mon - Thu: 8:30 AM - 6:00 PM
Fri: 8:30 AM - 5:30 PM

If you are looking for a new car or are new to Volkswagen, then please contact your nearest retailer→.

If you are a fleet manager or company car driver and would like to book a demo, please do so here→.

If you already have a Volkswagen and need aftersales help, please contact the customer service centre.

Send an enquiry→

Volkswagen insurance

Volkswagen finance

Emission information

To speak with us about vehicle emissions please call us.

0800 954 0225

Opening hours
Mon - Sun: 8:00 AM - 8:00 PM

We have developed a simple ‘self-service’ website→, so you can see if your vehicle has been affected by the NOx emissions issue. All you need to do is enter the VIN (Vehicle Identification Number) or Vehicle Registration of your car. We also have a comprehensive list of Frequently Asked Questions, which is being continuously updated.