Contact us

How can we help you?

Browse FAQs

General Enquiries 

0800 333 666
Opening hours

Mon - Fri: 8:30 AM - 6:00 PM

Sat: 10:00 AM - 4:00 PM

Alternatively, you can email an enquiry to our customer service team and they will respond to you within 2 business days.

Send an enquiry

Customer Care

0800 083 3914
Opening hours

Mon - Fri: 8:30 AM - 6:00 PM

Customer Care

Selectapost 12,


S97 3ZU

Car-Net Enquiries

0800 279 7508

Open 24 hours a day


More information on Car-Net

We're partnered with the AA to offer you Volkswagen Roadside Assistance  for both new cars and Das WeltAuto used cars.  If your vehicle has already broken down or you need immediate assistance then please call

0800 777 192

24 hour assistance


To extend your cover visit here or call 0800 912 1439.

For more information about roadside assistance visit here.

Contact us for fleet queries, and we'll get back to you within 24 hours

0800 0093 397

Mon - Thu: 8:30 AM - 6:00 PM

Fri: 8:30 AM - 5:30 PM



If you are looking for a new car or are new to Volkswagen, then please contact your nearest retailer.

If you are a fleet manager or company car driver and would like to book a demo, please do so here.

If you already have a Volkswagen and need aftersales help, please contact the customer service centre.


Send an enquiry

For an annual insurance quote, please call us.

0345 877 6464

Mon - Fri: 8:00 AM - 8:00 PM
Sat: 9:00 AM - 5:00 PM


Speak to us about our products and services or visit us here.

0370 010 2022

Mon - Fri: 8:00 AM - 8:00 PM
Sat: 9:00 AM - 5:00 PM

For business customers:

Mon - Fri: 9:00AM - 5:00PM

To speak with us about vehicle emissions please call us 

0800 954 0225

Mon - Sun: 8:00 AM - 8:00 PM


We have developed a simple ‘self-service’ website, so you can see if your vehicle has been affected by the NOx emissions issue. All you need to do is enter the VIN (Vehicle Identification Number) or Vehicle Registration of your car. We also have a comprehensive list of Frequently Asked Questions, which is being continuously updated