0800 333 666
Contact us
How can we help you?
General Enquiries
Opening hours
Mon - Fri: 8:30 AM - 6:00 PM
Sat: 10:00 AM - 4:00 PM
Please note the following during the bank holiday hours:
Good Friday: Closed
Easter Saturday: 10:00 - 4:00 PM
Easter Sunday: Closed
Easter Monday: Closed
Alternatively, you can email an enquiry to our customer service team and they will respond to you within 2 business days.
Customer Care
0800 083 3914
Opening hours
Mon - Fri: 8:30 AM - 6:00 PM
Customer Care
Selectapost 12,
Sheffield,
S97 3ZU
Car-Net Enquiries
0800 279 7508
Open 24 hours a day
We're partnered with the AA to offer you Volkswagen Roadside Assistance for both new cars and Das WeltAuto used cars. If your vehicle has already broken down or you need immediate assistance then please call
0800 777 192
24 hour assistance
Contact us for fleet queries, and we'll get back to you within 24 hours
0800 0093 397
Mon - Thu: 8:30 AM - 6:00 PM
Fri: 8:30 AM - 5:30 PM
If you are looking for a new car or are new to Volkswagen, then please contact your nearest retailer.
If you are a fleet manager or company car driver and would like to book a demo, please do so here.
If you already have a Volkswagen and need aftersales help, please contact the customer service centre.
For an annual insurance quote, please call us.
0345 877 6464
Mon - Fri: 8:00 AM - 8:00 PM
Sat: 9:00 AM - 5:00 PM
Speak to us about our products and services or visit us here.
0370 010 2022
Mon - Fri: 8:00 AM - 8:00 PM
Sat: 9:00 AM - 5:00 PM
For business customers:
Mon - Fri: 9:00AM - 5:00PM
To speak with us about vehicle emissions please call us
0800 954 0225
Mon - Sun: 8:00 AM - 8:00 PM
We have developed a simple ‘self-service’ website, so you can see if your vehicle has been affected by the NOx emissions issue. All you need to do is enter the VIN (Vehicle Identification Number) or Vehicle Registration of your car. We also have a comprehensive list of Frequently Asked Questions, which is being continuously updated
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