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Coronavirus (COVID-19)

To protect employees against COVID-19, our customer support centre telephone lines are temporarily closed. Please refer to the options below for alternative ways to get in touch during these challenging times.

For the latest information and FAQs on Coronavirus (COVID-19), click here.

Volkswagen finance

Visit our financial services website here → to find out more information and how to contact us during this time.

You can contact Volkswagen Financial Services on 0370 010 2022. Please note our phone lines are extremely busy due to the COVID-19 situation. Please only call if your query is urgent. We appreciate your patience at this time.

Opening hours:

Monday to Friday 8am -8pm

Saturday 9am-5pm

General enquiries and customer care

General Enquiries

0800 333 666

Opening hours
Mon - Fri: 8:30 AM - 6:00 PM

Easter Period
Good Friday - CLOSED
Saturday - CLOSED
Easter Sunday - CLOSED
Easter Monday - CLOSED

Send an enquiry →

Customer Care

0800 083 3914

Opening hours
Mon - Fri: 8:30 AM - 6:00 PM

Address
Selectapost 12,
Sheffield,
S97 3ZU

We Services Enquiries

0800 279 7508

Open 24 hours a day

More information on We Services

Roadside assistance

We're partnered with the AA to offer you Volkswagen Roadside Assistance for both new cars and Das WeltAuto used cars. If your vehicle has already broken down or you need immediate assistance then please call:

0800 777 192

24 hour assistance

To extend your cover visit here → or call 0800 912 1439.
For more information about roadside assistance visit here.

Fleet & business

0800 0093 397

Opening hours
Mon - Thu: 8:30 AM - 6:00 PM
Fri: 8:30 AM - 5:30 PM

If you are looking for a new car or are new to Volkswagen, then please contact your nearest retailer →.

If you are a fleet manager or company car driver and would like to book a demo, please do so here →.

If you already have a Volkswagen and need aftersales help, please contact the customer service centre.

Send an enquiry →

Volkswagen insurance

For an annual insurance quote, please call us.

0345 877 6464

Opening hours
Mon - Fri: 8:00 AM - 8:00 PM
Sat: 9:00 AM - 5:00 PM

Emission information

To speak with us about vehicle emissions please call us.

0800 954 0225

Opening hours
Mon - Fri: 8:00 AM - 8:00 PM

We have developed a simple ‘self-service’ website →, so you can see if your vehicle has been affected by the NOx emissions issue. All you need to do is enter the VIN (Vehicle Identification Number) or Vehicle Registration of your car. We also have a comprehensive list of Frequently Asked Questions, which is being continuously updated.

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Important information :

All prices listed are Manufacturer's 'On the road' Recommended Retail Price. Volkswagen may change RRPs at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any RRP displaying correctly on our materials. Always obtain prices from your chosen retailer.

From 6 April 2020, the official CO2 emissions values used to calculate benefit in kind (BIK) charges for fleet channels will change for passenger car registrations in the UK. This is due to a change in the method of testing.
The BIK charges quoted reflect the charges which apply to vehicles registered after 6 April 2020. These charges may differ from any charges displayed or quoted before 6 April 2020.

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