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Coronavirus (COVID-19)

Our customers, colleagues and communities are at the heart of everything we do. We want to reassure you we’re following government advice, and working responsibly with our retailer network to support our customers, while maintaining the safety of all.

Most of our retailers are open for service and repair, and at some sites (England only) we’re also able to handover vehicles to customers. Please contact your local retailer via email or phone and we will be delighted to deal with your enquiry. Although our showrooms remain closed for now, we are always digitally open.

If your query is about finance, please visit https://customer.vwfs.co.uk/contact-us.html for advice.

If you’re a key worker, as defined by the government, and are having difficulty contacting your local retailer for urgent vehicle maintenance please contact our Customer Service Centre on 0114 450 3374.

There’s lots of advice and answers to the most frequently asked questions here , and if your question’s not answered you can email us directly at customerservices@volkswagen.co.uk .

If your query is urgent and you really need to speak to us direct, call 0800 333 666.

Please be assured Volkswagen is continuing to work closely with all our partners and communities, so we can move forward together.

Thank you for your understanding.

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