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Coronavirus (COVID-19)

Customer Service Information

The Government has advised that all retail showrooms should close to help contain the spread of COVID-19.

All Retailers remain digitally open for business and will, in most cases, be pleased to offer you click and collect or home delivery for new and used vehicle sales, along with servicing, MOT and parts sales by appointment.

There’s lots of advice and answers to the most frequently asked questions here .

Volkswagen finance

Visit our financial services website here to find out more information and how to contact us during this time. If you’d like to see details of your finance agreement you can view and amend your contact details, payment date, vehicle registration as well as request certain documents, a settlement figure, or make a payment for any arrears using your online account: https://myvwfinance.vwfs.co.uk

For other finance-related queries please email customerservices@vwfs.co.uk or call Volkswagen Financial Services 0370 010 2022.

Opening hours:
Monday to Friday 9am - 5pm

General enquiries and customer care

General Enquiries

0800 333 666

Opening hours:
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 10:00 AM - 4:00 PM

Send an enquiry

Address:
Volkswagen UK
PO Box 9004
LEEDS
LS1 9WA

We Services Enquiries

0800 279 7508

Open 24 hours a day
More information on We Services

Live chat enquiries

Opening hours:

Mon-Sat: 8:00 AM - 9:00 PM

Click on the live chat button at the bottom right of the page to start speaking with an operator.

Roadside assistance

Fleet & business

0800 0093 397

Opening hours:
Mon - Thu: 8:30 AM - 6:00 PM
Fri: 8:30 AM - 5:30 PM

If you are looking for a new car or are new to Volkswagen, then please contact your nearest retailer .

If you are a fleet manager or company car driver and would like to book a demo, please do so here .

If you already have a Volkswagen and need aftersales help, please contact the customer service centre.

Send an enquiry

Volkswagen insurance

Emission information

To speak with us about vehicle emissions please call us.

0800 954 0225

Opening hours:
Mon - Fri: 8:00 AM - 8:00 PM

We have developed a simple ‘self-service’ website , so you can see if your vehicle has been affected by the NOx emissions issue. All you need to do is enter the VIN (Vehicle Identification Number) or Vehicle Registration of your car. We also have a comprehensive list of Frequently Asked Questions, which is being continuously updated.