Information and advice for Independent repairers

Technical Literature

To repair vehicles and to source Volkswagen special tools, please consult the technical literature provided by Volkswagen via our electronic repairs and workshop information website erWin

If you encounter any issues, we will assist in your repair actions. We hope you understand that our one precondition is that you have the literature required, a sufficiently trained service team and the necessary equipment, tools and measurement equipment.

Diagnostic System

For enquiries connected to ODIS installation, GeKo, security and component protection e.g key code and radio code etc. contact us at

ODIS support for independent motor traders

For ODIS support please email your details and a request for the support document to .

Tools and Equipment

After consulting the free to use tools and equipment catalogue on erWin  please email .


If you would like any information about technical or non-technical training please contact our National Learning Centre and they will be able to help you with details of available courses and how to book. The National Learning Centre can be contacted on 01908 601595 or .

Technical Support

If you are an Independent workshop and have a technical enquiry please use the Repairer Technical Escalation Form .

Please note – when you complete this form, any personal details will be retained and processed by Volkswagen Group UK Limited for the purposes of responding to your request and providing you with technical advice. You agree by submitting the form that we may contact you (on the details provided) in relation to this request.

If you are a customer and need to make contact with us, please contact Customer Services.

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