Volkswagen ID.7 Charge Offer Full Terms and Conditions
1. Private retail customers who order a new Volkswagen ID.7 vehicle from a participating Volkswagen Centre between 09 November 2023 and 02 January 2024 (inclusive) and who take delivery of their vehicle and complete the home EV charger installation within three months of delivery of the vehicle can receive either:
a. 7kW Ohme ePod home EV charger (untethered) with standard installation; or
b. 7kW Ohme Home Pro home EV charger (5m tethered cable) with standard installation; or
c. a 'Volkswagen We Charge' voucher code with £750 credit (app download, account creation, subscription, tariff selection & payment details required to activate the credit, credit valid for 3 years & cannot be extended).
2. The incentives are subject to the terms and conditions set out below. A customer is entitled to receive one incentive only, and is not entitled to receive all of these incentives and/or any combination of them, or both home EV chargers.
3. This offer is open to UK residents, aged 18+.
4. Fleet customers (limited companies and other businesses with five or more vehicles) are not eligible to participate in the offer. This offer is not available for customers who purchase a vehicle on Contract Hire with Volkswagen Financial Services.
5. To receive the Ohme home EV charger, you must be (a) a homeowner or (b) a renter with the landlord's permission, and in each case have off-street parking at the property. You must be a full time resident at the address where the home EV charger is installed.
6. Please request the offer during the ordering process and the participating Volkswagen Centre will take the steps set out below, depending on the incentive selected by the customer.
a. if the customer elects to receive either a 7kW Ohme Home Pro home EV charger (5m tethered cable) with standard installation or 7kW Ohme ePod home EV charger (untethered) with standard installation, the participating Volkswagen Centre will place an order with Ohme at the time of ordering your qualifying vehicle; or
b. if the customer elects to receive a 'Volkswagen We Charge' voucher code with £750 credit, the participating Volkswagen Centre will provide the customer with contact details for the Customer Service Centre and details of the VIN number of the vehicle they are purchasing; the customer will then need to contact the Customer Service Centre during or after the handover of their new vehicle to receive the voucher code details and instructions on how to activate the voucher code.
7. The offer is not available retrospectively. Please speak to your Volkswagen Centre for more information.
8. Offer is subject to availability and we reserve the right to withdraw this offer at any time.
Ohme home EV charger
9. If you elect to receive a 7kW Ohme Home Pro home EV charger (5m tethered cable) with standard installation or a 7kW Ohme ePod home EV charger (untethered) with standard installation, your personal data, including your name, postal address, email and telephone contact details, and including the make, model, vehicle identification number (VIN), order number and delivery date of the vehicle being supplied to you, will be shared with Ohme Operations UK Ltd (“Ohme UK”) to process this offer.
10. In addition, that personal data, together with installation details and status of the selected Ohme home EV charger and any related information concerning your eligibility to receive this offer, will be shared between Volkswagen Group United Kingdom Limited trading as Volkswagen UK, Ohme UK and/or Volkswagen Centre (as applicable) in connection with the validation by Volkswagen UK of your eligibility to receive this offer.
12. The following terms apply to the Ohme home EV charger incentive:
* a. the home EV charger is only available to customers who do not select the 'Volkswagen We Charge' voucher code incentive;
* b. Ohme's standard terms and conditions of sale shall apply in relation to all home EV charger(s) supplied under this offer. App download and compatible equipment required. Not for commercial use. Please visit Terms and Conditions UK - Ohme EV (ohme-ev.com) and Mobile App Terms and Conditions UK - Ohme EV (ohme-ev.com) for further information;
* c. installation must take place within a month prior to vehicle delivery or up to three (3) months after delivery of the vehicle (the "Installation Period");
* d. the home EV charger included in the offer is either a 7kW Ohme Home Pro (5m tethered cable) with standard installation only or 7kw Ohme ePod (untethered) with standard installation only. The availability of standard installation depends on various factors including the age and condition of the existing wiring at the property and the location of the nearest electricity point/meter. To find out whether you are likely to qualify for standard installation, please visit https://ohme-ev.com/wp-content/uploads/2023/08/Ohme-Standard-Installation-UK.pdf
* e. standard installation is subject to survey. You will have the option to choose between an untethered or 5m tethered cable unit;
* f. the home EV charger must be ordered from Ohme via a participating Volkswagen Centre at the time of order of your new vehicle;
* g. supply, installation and maintenance of the home EV charger will be subject to a separate contract between the customer and Ohme UK. Neither Volkswagen Group United Kingdom Limited trading as Volkswagen UK nor the Volkswagen Centre can accept any responsibility in connection with that contract and any customer queries or claims must be directed to Ohme. Customers will need to liaise directly with Ohme in connection with survey and installation;
* h. any costs, for example additional accessories, late cancellation fees, aborted visits, physical home surveys, home EV charger upgrades (including to upgrade from a 5m tethered cable to 8m tethered cable), non-standard installation, installation outside the Installation Period, or additional installation works must be paid for by the customer;
* i. if the customer rents their property, then they are responsible for obtaining the landlord's permission for the installation. All other permissions and consents are also the responsibility of the customer;
* j. the home EV charger is only available for installation at a residential address owned by the Volkswagen UK customer (or rented by the Volkswagen UK customer, with the landlord's permission) with off-street parking and electrical capacity sufficient to support the home EV charger (unless otherwise agreed specifically with Volkswagen UK and Ohme);
* k. home EV chargers are non-transferable and non-refundable and there is no cash or other alternative available under this offer. However, Volkswagen UK reserves the right to include a different home EV charger and installation, of equivalent or greater value, within the offer;
* l. if a qualifying vehicle order is cancelled after the installation of the home EV charger, then the customer will be liable to pay to Ohme the fees paid by Volkswagen UK and/or the Volkswagen Centre in connection with the home EV charger and standard installation. If the customer cancels the qualifying order before the installation has taken place then they will no longer be entitled to a home EV charger with standard installation through this offer. This does not affect customers' statutory rights;
* m. for customers who are eligible for the Government electric vehicle (EV) charge point grant (worth up to £350 – only available to homeowners who live in flats and consumers in rental accommodation), Volkswagen UK will fund the remaining cost of the home charger with standard installation after the OZEV grant has been applied where the customer is eligible for the offer and in compliance with these terms and conditions. Ohme will identify customers who are eligible for the grant and will support them through the grant application process; and
* n. for most customers who are not eligible for the EV charge point grant, Volkswagen UK will fund the whole amount payable for the home charger to the value of this offer.
'Volkswagen We Charge' voucher code offer
13. The following terms apply to the 'Volkswagen We Charge' voucher code incentive:
* a. the 'Volkswagen We Charge' voucher code incentive is only available to customers who do not select the Ohme Home EV charger incentive;
* b. the 'Volkswagen We Charge' voucher code may be redeemed on the customer's 'Volkswagen We Charge' account to the value of £750 to credit the customer with the incentive;
* c. the customer must have a Volkswagen ID provided to them by [Volkswagen AG]. The registration for and use of Volkswagen ID is subject to terms and conditions: [Welcome – Enter email address (vwgroup.io)];
* d. the customer must have or create a 'Volkswagen We Charge' account on the [Volkswagen] app (the "App"). The registration for and use of the App is subject to terms and conditions: [We Connect | Legal Information | Volkswagen UK];
* e. the 'Volkswagen We Charge' voucher code only covers (and can only be used at) the charging stations displayed in the App. For full functionality, the customer must activate the GPS function when using the App;
* f. compatible smartphone with mobile data connection may be required for charging. The terms and conditions agreed between the customer and the customer's telecommunications provider will apply to the use of the phone / mobile data connection (charges may apply);
* g. customer must request the voucher code from the Customer Service Centre within three (3) months of vehicle handover;
* h. the 'Volkswagen We Charge' voucher code credit will be valid for at least three (3) years from the point of creation (regardless of when the customer activates it in the 'Volkswagen We Charge' account). The expiration date will be confirmed to the customer by the Customer Service Centre. Once expired, the 'Volkswagen We Charge' voucher code will be invalid and cannot be extended. All unused credit will be lost on expiry of the card;
* i. the 'Volkswagen We Charge' voucher code is not replaceable if lost or stolen and no refund will be given for any unused credit;
* j. to activate the 'Volkswagen We Charge' voucher code, the customer must download the App, subscribe to Volkswagen We Charge charging (the customer must have a valid email address and access to the associated email address), enter the VIN and select a tariff which will require payment details, then enter the voucher code. To be able to download the app, the customer will need to have iOS 15.0 or newer or Android 8.0 or
* newer. The voucher code must be entered in the App before the charging session starts so that the voucher code amount can be applied to that session;
* k. the voucher code can only be stored in one user account. Once it is stored in a user account, this cannot be undone;
* l. any outstanding balance will be lost if the customer closes the account after activating the 'Volkswagen We Charge' voucher code;
* m. the credit will be associated to the Customer's account but can be used to cover the cost of charging sessions for other vehicles. The customer may be required to log in at some chargers to use the voucher code;
* n. as above, the customer must select a tariff (a "Plan") (which will require the customer to save a valid payment method, which must be validated) before activating the 'Volkswagen We Charge' voucher code. A payment may be required for the purpose of sign-up/activation. Each customer will have the option to sign up to the following Plans: Free (£0 p/m), Go (£4.99 p/m), or Plus (£13.99 p/m). The Plans have different subscription costs and kWh rates for AC / DC & Ionity charging. For more details on the Plans and associated fees please visit https://www.volkswagen.co.uk/en/electric-and-hybrid/charging-and-range/we-charge.html. The voucher code credit cannot be used towards the cost of the monthly Plan. The credit can only be used to cover the cost of charging and can be used for any Plan selected. The credit remains valid even if the customer switches to another Plan;
* o. the customer will be liable for any costs over/above the amount pre-loaded onto the 'Volkswagen We Charge' voucher code;
* p. the 'Volkswagen We Charge' voucher code is non-transferable and non-refundable and there is no cash or other alternative available under this offer. The 'Volkswagen We Charge' voucher code credit cannot be withdrawn and the customer cannot recover any of the credit as cash. The 'Volkswagen We Charge' voucher code cannot be redeemed for or used towards the purchase of additional voucher codes; and
* q. if a qualifying vehicle order is cancelled after the voucher code is activated and used, then the customer will be liable to repay to Volkswagen and/or the Volkswagen Centre an amount equal to the amount of credit used by the customer. If a qualifying vehicle order is cancelled prior to activation, then the voucher code and any credit will be forfeited. This does not affect customer's statutory rights; and
* r. the 'Volkswagen We Charge' voucher code offer is provided by Volkswagen Group Charging GmbH (Elli). The 'Elli Multi-Purpose Voucher' general terms and conditions apply: https://app.elli.eco/vouchers/terms/gb