Volkswagen ID.Family Charge Offer Full Terms and Conditions

1. Private retail customers who order a new Volkswagen ID.3, ID.4, ID.5, ID.7 or ID.7 Tourer vehicle from a participating Volkswagen Centre between 03 April to 01 July 2024 (inclusive) and who take delivery of their vehicle and complete the home EV charger installation within three months of delivery of the vehicle can receive either:

a. 7kW Ohme ePod home EV charger (untethered) with standard installation; or

b. 7kW Ohme Home Pro home EV charger (5m tethered cable) with standard installation; or

c. a 'Volkswagen We Charge' voucher code with £500 credit (app download, account creation, subscription, tariff selection & payment details required to activate the credit, credit valid for 3 years & cannot be extended).

2. The incentives are subject to the terms and conditions set out below. A customer is entitled to receive one incentive only, and is not entitled to receive all of these incentives and/or any combination of them, or both home EV chargers.

3. This offer is open to UK residents, aged 18+.

4. Fleet customers (limited companies and other businesses with five or more vehicles) are not eligible to participate in the offer. This offer is not available for customers who purchase a vehicle on Contract Hire with Volkswagen Financial Services.

5. To receive the Ohme home EV charger, you must be (a) a homeowner or (b) a renter with the landlord's permission, and in each case have off-street parking at the property. You must be a full time resident at the address where the home EV charger is installed.

6. Please request the offer during the ordering process and the participating Volkswagen Centre will take the steps set out below, depending on the incentive selected by the customer.

a. if the customer elects to receive either a 7kW Ohme Home Pro home EV charger (5m tethered cable) with standard installation or 7kW Ohme ePod home EV charger (untethered) with standard installation, the participating Volkswagen Centre will place an order with Ohme at the time of ordering your qualifying vehicle; or

b. if the customer elects to receive a 'Volkswagen We Charge' voucher code with £500 credit, the participating Volkswagen Centre will provide the customer with contact details for the Customer Service Centre and details of the VIN number of the vehicle they are purchasing; the customer will then need to contact the Customer Service Centre during or after the handover of their new vehicle to receive the voucher code details and instructions on how to activate the voucher code.

7. The offer is not available retrospectively. Please speak to your Volkswagen Centre for more information.

8. Offer is subject to availability and we reserve the right to withdraw this offer at any time.

Ohme home EV charger
Personal data

9. If you elect to receive a 7kW Ohme Home Pro home EV charger (5m tethered cable) with standard installation or a 7kW Ohme ePod home EV charger (untethered) with standard installation, your personal data, including your name, postal address, email and telephone contact details, and including the make, model, vehicle identification number (VIN), order number and delivery date of the vehicle being supplied to you, will be shared with Ohme Operations UK Ltd (“Ohme UK”) to process this offer.

10. In addition, that personal data, together with installation details and status of the selected Ohme home EV charger and any related information concerning your eligibility to receive this offer, will be shared between Volkswagen Group United Kingdom Limited trading as Volkswagen UK, Ohme UK and/or Volkswagen Centre (as applicable) in connection with the validation by Volkswagen UK of your eligibility to receive this offer.

11. For further details of how and why your personal data is processed, please refer to the Volkswagen UK Privacy Notice, at Privacy statement | Volkswagen UK. Please also refer to the privacy policy of Ohme UK at https://www.ohme-ev.com/privacy-policyOpens an external link for details of the processing undertaken by Ohme UK.

General

12. The following terms apply to the Ohme home EV charger incentive:

* a. the home EV charger is only available to customers who do not select the 'Volkswagen We Charge' voucher code incentive;

* b. Ohme's standard terms and conditions of sale shall apply in relation to all home EV charger(s) supplied under this offer. App download and compatible equipment required. Not for commercial use. Please visit Terms and ConditionsOpens an external link and Mobile App Terms and ConditionsOpens an external link for further information;


* c. installation must take place within a month prior to vehicle delivery or up to three (3) months after delivery of the vehicle (the "Installation Period");

* d. the home EV charger included in the offer is either a 7kW Ohme Home Pro (5m tethered cable) with standard installation only or 7kw Ohme ePod (untethered) with standard installation only. The availability of standard installation depends on various factors including the age and condition of the existing wiring at the property and the location of the nearest electricity point/meter. To find out whether you are likely to qualify for standard installation, please visit https://ohme-ev.com/wp-content/uploads/2023/08/Ohme-Standard-Installation-UK.pdfOpens an external link

* e. standard installation is subject to survey. You will have the option to choose between an untethered or 5m tethered cable unit;

* f. the home EV charger must be ordered from Ohme via a participating Volkswagen Centre at the time of order of your new vehicle;

* g. supply, installation and maintenance of the home EV charger will be subject to a separate contract between the customer and Ohme UK. Neither Volkswagen Group United Kingdom Limited trading as Volkswagen UK nor the Volkswagen Centre can accept any responsibility in connection with that contract and any customer queries or claims must be directed to Ohme. Customers will need to liaise directly with Ohme in connection with survey and installation;

* h. any costs, for example additional accessories, late cancellation fees, aborted visits, physical home surveys, home EV charger upgrades (including to upgrade from a 5m tethered cable to 8m tethered cable), non-standard installation, installation outside the Installation Period, or additional installation works must be paid for by the customer;

* i. if the customer rents their property, then they are responsible for obtaining the landlord's permission for the installation. All other permissions and consents are also the responsibility of the customer;

* j. the home EV charger is only available for installation at a residential address owned by the Volkswagen UK customer (or rented by the Volkswagen UK customer, with the landlord's permission) with off-street parking and electrical capacity sufficient to support the home EV charger (unless otherwise agreed specifically with Volkswagen UK and Ohme);

* k. home EV chargers are non-transferable and non-refundable and there is no cash or other alternative available under this offer. However, Volkswagen UK reserves the right to include a different home EV charger and installation, of equivalent or greater value, within the offer;

* l. if a qualifying vehicle order is cancelled after the installation of the home EV charger, then the customer will be liable to pay to Ohme the fees paid by Volkswagen UK and/or the Volkswagen Centre in connection with the home EV charger and standard installation. If the customer cancels the qualifying order before the installation has taken place then they will no longer be entitled to a home EV charger with standard installation through this offer. This does not affect customers' statutory rights;

* m. for customers who are eligible for the Government electric vehicle (EV) charge point grant (worth up to £350 – only available to homeowners who live in flats and consumers in rental accommodation), Volkswagen UK will fund the remaining cost of the home charger with standard installation after the OZEV grant has been applied where the customer is eligible for the offer and in compliance with these terms and conditions. Ohme will identify customers who are eligible for the grant and will support them through the grant application process; and

* n. for most customers who are not eligible for the EV charge point grant, Volkswagen UK will fund the whole amount payable for the home charger to the value of this offer.

'Volkswagen We Charge' voucher code offer

13. The following terms apply to the 'Volkswagen We Charge' voucher code incentive:

* a. the 'Volkswagen We Charge' voucher code incentive is only available to customers who do not select the Ohme Home EV charger incentive;

* b. the 'Volkswagen We Charge' voucher code may be redeemed on the customer's 'Volkswagen We Charge' account to the value of £500 to credit the customer with the incentive;

* c. the customer must have a Volkswagen ID provided to them by [Volkswagen AG]. The registration for and use of Volkswagen ID is subject to terms and conditionsOpens an external link;

* d. the customer must have or create a 'Volkswagen We Charge' account on the [Volkswagen] app (the "App"). The registration for and use of the App is subject to terms and conditionsOpens an external link:

* e. the 'Volkswagen We Charge' voucher code only covers (and can only be used at) the charging stations displayed in the App. For full functionality, the customer must activate the GPS function when using the App;

* f. compatible smartphone with mobile data connection may be required for charging. The terms and conditions agreed between the customer and the customer's telecommunications provider will apply to the use of the phone / mobile data connection (charges may apply);

* g. customer must request the voucher code from the Customer Service Centre within three (3) months of vehicle handover;

* h. the 'Volkswagen We Charge' voucher code credit will be valid for at least three (3) years from the point of creation (regardless of when the customer activates it in the 'Volkswagen We Charge' account). The expiration date will be confirmed to the customer by the Customer Service Centre. Once expired, the 'Volkswagen We Charge' voucher code will be invalid and cannot be extended. All unused credit will be lost on expiry of the card;

* i. the 'Volkswagen We Charge' voucher code is not replaceable if lost or stolen and no refund will be given for any unused credit;

* j. to activate the 'Volkswagen We Charge' voucher code, the customer must download the App, subscribe to Volkswagen We Charge charging (the customer must have a valid email address and access to the associated email address), enter the VIN and select a tariff which will require payment details, then enter the voucher code. To be able to download the app, the customer will need to have iOS 15.0 or newer or Android 8.0 or

* newer. The voucher code must be entered in the App before the charging session starts so that the voucher code amount can be applied to that session;

* k. the voucher code can only be stored in one user account. Once it is stored in a user account, this cannot be undone;

* l. any outstanding balance will be lost if the customer closes the account after activating the 'Volkswagen We Charge' voucher code;

* m. the credit will be associated to the Customer's account but can be used to cover the cost of charging sessions for other vehicles. The customer may be required to log in at some chargers to use the voucher code;

* n. as above, the customer must select a tariff (a "Plan") (which will require the customer to save a valid payment method, which must be validated) before activating the 'Volkswagen We Charge' voucher code. A payment may be required for the purpose of sign-up/activation. Each customer will have the option to sign up to the following Plans: Free (£0 p/m), Go (£4.99 p/m), or Plus (£13.99 p/m). The Plans have different subscription costs and kWh rates for AC / DC & Ionity charging. For more details on the Plans and associated fees please visit https://www.volkswagen.co.uk/en/electric-and-hybrid/charging-and-range/we-charge.htmlOpens an external link. The voucher code credit cannot be used towards the cost of the monthly Plan. The credit can only be used to cover the cost of charging and can be used for any Plan selected. The credit remains valid even if the customer switches to another Plan;

* o. the customer will be liable for any costs over/above the amount pre-loaded onto the 'Volkswagen We Charge' voucher code;

* p. the 'Volkswagen We Charge' voucher code is non-transferable and non-refundable and there is no cash or other alternative available under this offer. The 'Volkswagen We Charge' voucher code credit cannot be withdrawn and the customer cannot recover any of the credit as cash. The 'Volkswagen We Charge' voucher code cannot be redeemed for or used towards the purchase of additional voucher codes; and

* q. if a qualifying vehicle order is cancelled after the voucher code is activated and used, then the customer will be liable to repay to Volkswagen and/or the Volkswagen Centre an amount equal to the amount of credit used by the customer. If a qualifying vehicle order is cancelled prior to activation, then the voucher code and any credit will be forfeited. This does not affect customer's statutory rights; and

* r. the 'Volkswagen We Charge' voucher code offer is provided by Volkswagen Group Charging GmbH (Elli). The 'Elli Multi-Purpose Voucher' general terms and conditions apply: https://app.elli.eco/vouchers/terms/gbOpens an external link

© Volkswagen 2024

Important information :

^If you are selecting a Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz then prices shown are the MDP (Manufacturer's Direct Price).  This is the price set by Volkswagen which you pay for the vehicle.  Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle).  The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).  You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.

If you are selecting any other Volkswagen vehicle (excluding the Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). 

Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

For fuel consumption and CO2 information for vehicles, view values in the configurator.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.
At the end of the agreement there are three options: i) pay the optional final payment and own the vehicle; ii) return the vehicle: subject to excess mileage and fair wear and tear, charges may apply; or iii) replace: part exchange the vehicle. With Solutions Personal Contract Plan. £500 deposit contribution on  vehicles up to 36 months old. 18s+. Subject to status & availability. T&Cs apply. Ordered by 01/07/2024. From participating Retailers. Indemnities may be required. Subject to changes in vehicle or equipment prices. Not available in  conjunction with any other finance offer. Offer subject to change or removal at any time. Accurate at publication date 05/2024. Freepost Volkswagen Financial Services. ‡Service Plan covers two years' servicing limited to: 1 x Service, 1 x MOT, 1 x Brake Fluid Change and 1 x Pollen Filter. Servicing must be carried out at a Volkswagen Authorised Repairer, in line with the requirements of the service schedule. Additional work, including wear and tear, is excluded. Terms and conditions apply. Freepost Volkswagen Financial Services.
At the end of the agreement there are three options: i) pay the optional final payment and own the vehicle; ii) return the vehicle: subject to excess mileage and fair wear and tear, charges may apply; or iii) replace: part exchange the vehicle. With Solutions Personal Contract Plan. £400 deposit contribution on vehicles up to 12 months old. £250 deposit contribution on vehicles from 13 to 36 months old. 18s+. Subject to status & availability. T&Cs apply. Ordered by 01/07/2024. From participating Retailers. Indemnities may be required. Subject to changes in vehicle or equipment prices. Not available in conjunction with any other finance offer. †Valid for vehicles up to 100,000 miles at point of activation. MOT Cover is up to 2 years and is underwritten by Bspoke Underwriting Ltd on behalf of Watford Insurance Company Europe Limited and administered by Lawshield UK Limited. Offer subject to change or removal at any time. Accurate at publication date 05/2024. Freepost Volkswagen Financial Services.