A VW roadside assistance technician approaching another person stood beside an ID.4

Roadside Assistance

Wherever you are, we're only a phone-call away.

As a Volkswagen owner, you’re driving one of the most reliable cars on the road. 

But so that you can have total peace of mind, we’ve partnered with the AA to offer you Volkswagen Roadside Assistance for both new cars and Approved Used cars. It’s a breakdown service that’s tailored to your Volkswagen, and has the added reassurance that it’s supported by the AA, who get more people back on the road than anyone else1.

If your vehicle has already broken down or you need immediate assistance please call 0330 100 3241.

ID Family vehicles have a dedicated emergency breakdown number at 0330 100 3244.

Roadside Assistance handing over keys to a customer

Roadside Cover Renewals

If your Volkswagen is under one year old, you have Volkswagen Roadside Assistance provided free of charge. Cars in our ID. range and Touareg have three years’ complimentary cover.


You can extend your roadside cover from just £1102, which represents exceptional value for money for comprehensive UK and European cover. And when you consider that even new cars can run out of fuel or get a flat battery, it’s a small price to pay for the peace of mind it brings.
 

To extend your cover visit www.roadsidecover.com/volkswagenOpens an external link or call 0330 053 0344.

  • Dedicated technicians

    Through our partnership with the AA, you have access to qualified Volkswagen Group dedicated Technicians, all in specially equipped vehicles. We're also supported by the AA, who’ve been helping Britain’s motorists for over a century, and whose aim is to get you back on the road as fast as possible.
    By working in conjunction with the AA, your call will be covered anywhere in the UK and across Europe 24 hours a day, 365 days a year.

  • Dedicated call centre

    The Volkswagen Roadside Assistance team will be able to support you during any breakdown experience or accident.

    The Volkswagen Roadside Assistance team can be called at 0330 100 3241.

    ID Family vehicles have a dedicated emergency breakdown number at 0330 100 3244.

  • With you all the way

    • Roadside assistance – we’ll attend to your car at the roadside anywhere in the UK
    • Vehicle recovery – includes delivery of your car to any UK destination including Volkswagen retailer network
    • Home assistance assistance if you’ve broken down at home
    • Onward Travel – in the event of recovery following breakdown, where your vehicle cannot be repaired within a reasonable time, we may in our absolute discretion organise and cover the costs of one of the following - car hire for up to 48 hours, overnight accommodation or alternative transport for you and up to 7 passengers
    • European assistance – includes cover across the continent, English-speaking incident managers and transport back to the UK if necessary

    Download the Roadside Assistance Handbook
    Download the Roadside Assistance Handbook for Touareg

Roadside Assistance Benefits

A customer leaning against a VW ID.3 on their mobile phone

Best possible advice and practical help

It's nice to know Volkswagen Roadside Assistance is always there to offer the best possible help and practical advice when you need it. After all, we've stood the test of time.

Volkswagen Roadside Assistance provides the following:

Volkswagen Roadside Assistance can also provide you with the following additional services:

Accident Management
If the vehicle is immobilised as a result of a road traffic accident, Volkswagen Roadside Assistance may in our absolute discretion, provide an Accident Assistance Helpline to guide the driver through the legalities of liability and insurance notification, following the accident.

Legal helpline
Volkswagen Roadside Assistance may in our absolute discretion provide general advice on any UK personal legal motoring matter, although this is not a substitute for taking independent specialist legal advice where necessary.

To take advantage of either of the above services, please call 0330 100 3241.

Terms and Conditions apply.

*Please note: If car hire is made available, the driver must be able to satisfy the requirements of the vehicle hiring company, which may include age restrictions. They will wish to see a valid driving licence and may also ask for a refundable deposit to cover fuel charges, insurance costs and any extra days hire.

European Assistance

Two VW owners on a roadside with waiting for recovery

Driving to Europe on holiday? No matter where you are, you can always count on Volkswagen.

Our European motoring assistance will help you in the event of a breakdown across Europe. Make sure that you have your original documents and have familiarised yourself with the Terms and Conditions.

Should you need to call us, please use the relevant numbers below:

Volkswagen European Roadside Assistance 24 hour helpline: 00800 1330 3939

When calling don't forget that dialing and ringing tones differ from country to country and that the 00800 1330 3939 number may not work from some telephone networks.

If you experience difficulties, please use the following alternative to reach Volkswagen European Roadside Assistance: 0033 (0) 472 171 258

To find out more about Terms and Conditions while abroad please read the following PDF document:

Download the European Motoring Requirements PDF (120.99KB)
Roadside Assistance - Terms & Conditions

Volkswagen We Connect Services

From navigation and safety to entertainment and personalisation, We ConnectOpens an external link gives you access to a huge variety of features.

A hand pushes the button of Volkswagen Emergency Service to transmit emergency-relevant information

Rapid assistance whenever you need it. If you run into any issues, a flat tyre for example, when you’re out and about don’t worry, we’re here to help. We Connect puts you in touch with Roadside Assistance

Emergency call service

If you have an accident that causes the airbags to activate, We Connect will automatically call emergency services. Likewise, if the airbags aren’t activated but your Volkswagen detects an accident, you will be automatically put through to the Volkswagen emergency call centre. You can contact emergency services whenever you need to with the touch of a button. 

Important information in the event of an emergency

A VW emergency vehicle on a mountain road

In the event of an accident, quick and accurate action is needed. That’s why we provide so-called rescue data sheets for first responders. They contain vehicle-specific information on the location of security-relevant components and can be easily downloaded via the model overview. To support the training of emergency and recovery personnel we highly recommend our guide for rescue workers.

Next steps

Info for Emergency responders

Servicing and repairs

Roadside Assistance - Terms and Conditions

Next steps

Important information :

1.
Source: All AA Attended Breakdowns (2.5m fixed breakdowns), Jan-Dec 2019 and RAC Annual Report 2019 (1.9m fixed breakdowns), Jan-Dec 2019.
2.
Price based on 12 month's cover. Offer not available in a breakdown situation.

^If you are selecting a Volkswagen ID.3, ID.4, ID.5 or ID.7 then prices shown are the MDP (Manufacturer's Direct Price).  This is the price set by Volkswagen which you pay for the vehicle.  Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle).  The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).  You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.

If you are selecting any other Volkswagen vehicle (excluding the Volkswagen ID.3, ID.4, ID.5 and ID.7) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). 

Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

For fuel consumption and CO2 information for vehicles, view values in the configurator.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.